Problem about updating owner in OTRS 5

Gökhan Öner

7 Feb 2017 7 Feb '17

1:57 p.m.

Hi Everyone, I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the owner from owner menu, i couldn't find any place to select owner. Everything seems true in SysConfig. The screenshot is attached. Can anyone help me with this issue ? Regards.

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Alvaro Cordero

7 Feb 7 Feb

2:12 p.m.

Hello, It looks like you are using Responsible Feature instead of Owner? Did you clear your cache and rebuild config after finishing the upgrade process? Best Regards 2017-02-07 7:57 GMT-06:00 Gökhan Öner :

...

Hi Everyone,

I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the owner from owner menu, i couldn't find any place to select owner. Everything seems true in SysConfig. The screenshot is attached.

Can anyone help me with this issue ?

Regards.

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-- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

Gökhan Öner

2:19 p.m.

Hi Alvaro, Thanks for your answer at first. I am using the Owner menu which is under People Menu. I cleared cache and rebuilt config after upgrade. On the other hand, i can update ticket owner from responsible menu. Any ideas? On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero wrote: Hello, It looks like you are using Responsible Feature instead of Owner? Did you clear your cache and rebuild config after finishing the upgrade process? Best Regards 2017-02-07 7:57 GMT-06:00 Gökhan Öner : Hi Everyone, I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the owner from owner menu, i couldn't find any place to select owner. Everything seems true in SysConfig. The screenshot is attached. Can anyone help me with this issue ? Regards. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- *Gökhan Öner* *Information Technology* *Sabancı University* *T:+90 (216) 483 91 81* *E:gokhanoner@sabanciuniv.edu *

Alvaro Cordero

2:27 p.m.

You can searh in Sysconfig and verify that Owner option is not disabled, you can always enable owner and other fields to be shown on several other actions like Note, Priority, etc. Regards 2017-02-07 8:19 GMT-06:00 Gökhan Öner :

...

Hi Alvaro,

Thanks for your answer at first. I am using the Owner menu which is under People Menu. I cleared cache and rebuilt config after upgrade.

On the other hand, i can update ticket owner from responsible menu.

Any ideas?

On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero wrote:

Hello, It looks like you are using Responsible Feature instead of Owner? Did you clear your cache and rebuild config after finishing the upgrade process?

Best Regards

2017-02-07 7:57 GMT-06:00 Gökhan Öner :

Hi Everyone,

I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the owner from owner menu, i couldn't find any place to select owner. Everything seems true in SysConfig. The screenshot is attached.

Can anyone help me with this issue ?

Regards.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--

*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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*Gökhan Öner* *Information Technology* *Sabancı University* *T:+90 (216) 483 91 81 <+90%20216%20483%2091%2081>* *E:gokhanoner@sabanciuniv.edu *

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-- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

Gökhan Öner

8 Feb 8 Feb

11:57 a.m.

Hi Alvaro, I have checked Sysconfig and Ticket::Frontend::AgentTicketOwner###Owner parameter is set to 'Yes'. I still couldn't find the solution. Regards. *Gökhan Öner* *Information Technology* On Tue, Feb 7, 2017 at 5:27 PM, Alvaro Cordero wrote:

...

You can searh in Sysconfig and verify that Owner option is not disabled, you can always enable owner and other fields to be shown on several other actions like Note, Priority, etc.

Regards

2017-02-07 8:19 GMT-06:00 Gökhan Öner :

...
Hi Alvaro,

Thanks for your answer at first. I am using the Owner menu which is under People Menu. I cleared cache and rebuilt config after upgrade.

On the other hand, i can update ticket owner from responsible menu.

Any ideas?

On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero wrote:

Hello, It looks like you are using Responsible Feature instead of Owner? Did you clear your cache and rebuild config after finishing the upgrade process?

Best Regards

2017-02-07 7:57 GMT-06:00 Gökhan Öner :

Hi Everyone,

I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the owner from owner menu, i couldn't find any place to select owner. Everything seems true in SysConfig. The screenshot is attached.

Can anyone help me with this issue ?

Regards.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--

*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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*Gökhan Öner* *Information Technology* *Sabancı University* *T:+90 (216) 483 91 81 <+90%20216%20483%2091%2081>* *E:gokhanoner@sabanciuniv.edu *

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Alvaro Cordero

4:50 p.m.

What about the required permission to access the action Ticket::Frontend::AgentTicketOwner###Permission Otherwise, I see you enabled in the same section other stuff like service, type, responsible, have you tried disabling those and starting over? Regards 2017-02-08 5:57 GMT-06:00 Gökhan Öner :

...

Hi Alvaro,

I have checked Sysconfig and Ticket::Frontend::AgentTicketOwner###Owner parameter is set to 'Yes'. I still couldn't find the solution.

Regards.

*Gökhan Öner* *Information Technology*

On Tue, Feb 7, 2017 at 5:27 PM, Alvaro Cordero wrote:

...
You can searh in Sysconfig and verify that Owner option is not disabled, you can always enable owner and other fields to be shown on several other actions like Note, Priority, etc.

Regards

2017-02-07 8:19 GMT-06:00 Gökhan Öner :

...
Hi Alvaro,

Thanks for your answer at first. I am using the Owner menu which is under People Menu. I cleared cache and rebuilt config after upgrade.

On the other hand, i can update ticket owner from responsible menu.

Any ideas?

On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero wrote:

Hello, It looks like you are using Responsible Feature instead of Owner? Did you clear your cache and rebuild config after finishing the upgrade process?

Best Regards

2017-02-07 7:57 GMT-06:00 Gökhan Öner :

Hi Everyone,

I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the owner from owner menu, i couldn't find any place to select owner. Everything seems true in SysConfig. The screenshot is attached.

Can anyone help me with this issue ?

Regards.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--

*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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*Gökhan Öner* *Information Technology* *Sabancı University* *T:+90 (216) 483 91 81 <+90%20216%20483%2091%2081>* *E:gokhanoner@sabanciuniv.edu *

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*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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-- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

Gökhan Öner

9 Feb 9 Feb

10:58 a.m.

Hi Alvaro, Permission is set to "owner". We only change the owner of the tickets from "Owner" and "Responsible" menus. I disabled it on "Responsible" menu and allowed the change only from "Owner" menu but still i cant update the owner. Best. *Gökhan Öner* *Information Technology* *Sabancı University* *T:+90 (216) 483 91 81* *E:gokhanoner@sabanciuniv.edu * On Wed, Feb 8, 2017 at 7:50 PM, Alvaro Cordero wrote:

...

What about the required permission to access the action Ticket::Frontend::AgentTicketOwner###Permission

Otherwise, I see you enabled in the same section other stuff like service, type, responsible, have you tried disabling those and starting over?

Regards

2017-02-08 5:57 GMT-06:00 Gökhan Öner :

...
Hi Alvaro,

I have checked Sysconfig and Ticket::Frontend::AgentTicketOwner###Owner parameter is set to 'Yes'. I still couldn't find the solution.

Regards.

*Gökhan Öner* *Information Technology*

On Tue, Feb 7, 2017 at 5:27 PM, Alvaro Cordero wrote:

...
You can searh in Sysconfig and verify that Owner option is not disabled, you can always enable owner and other fields to be shown on several other actions like Note, Priority, etc.

Regards

2017-02-07 8:19 GMT-06:00 Gökhan Öner :

...
Hi Alvaro,

Thanks for your answer at first. I am using the Owner menu which is under People Menu. I cleared cache and rebuilt config after upgrade.

On the other hand, i can update ticket owner from responsible menu.

Any ideas?

On Tue, 7 Feb 2017 at 17:13, Alvaro Cordero wrote:

Hello, It looks like you are using Responsible Feature instead of Owner? Did you clear your cache and rebuild config after finishing the upgrade process?

Best Regards

2017-02-07 7:57 GMT-06:00 Gökhan Öner :

Hi Everyone,

I have upgraded from OTRS 4.0.13 to 5.0.16. When i try to update the owner from owner menu, i couldn't find any place to select owner. Everything seems true in SysConfig. The screenshot is attached.

Can anyone help me with this issue ?

Regards.

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

--

*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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*Gökhan Öner* *Information Technology* *Sabancı University* *T:+90 (216) 483 91 81 <+90%20216%20483%2091%2081>* *E:gokhanoner@sabanciuniv.edu *

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*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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Alvaro Cordero
Gökhan Öner