Usually the Salutation goes first, then your response and then the signature. Anyway, TicketViewCompose::ResponseFormat allows you to order the content of your responses. Hope this helps; not 100% sure I understand the issue. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.burk@dornc.com

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Marco Vannini 8/20/2009 1:17 PM >>> There was something similar in the past that could help you: http://www.mail-archive.com/otrs@otrs.org/msg01541.html

On Thu, Aug 20, 2009 at 6:56 PM, Rodrigo Correa wrote: Hi, I have a problem with the signature of my tickets. The signing is being presented to the end of the ticket, not the beginning when I reply to the email. How can I do to configure OTRS so that I have the signature at the beginning of the ticket. Thank Instale o novo Internet Explorer 8 versão especial para o MSN. Download aqui ( http://ie8.msn.com/microsoft/internet-explorer-8/pt-br/ie8.aspx ) --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------