Thanks for the help on this so far! I am a bit confused on the package name issue. I clearly haven't set it properly because I'm getting this error: error OTRS-CGI-10 Global symbol "$START" requires explicit package name at ../..//Kernel/Language/en_Custom.pm line 23 I don't really understand what the package is or what the package name should be. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Friday, January 15, 2010 6:02 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Can I change ticket field names? Hi, On 15.01.2010, at 18:24, Garren McKelvey wrote: Greetings oh gurus of great knowledge, back to you ;-) I'm hoping to change a few ticket names. I'd like to call From, Service, and SLA something completely different. Is there a way to change their names? In the directory /opt/otrs/Kernel/Language/ is a file that is called xx_Custom.pm. You just need to rename to en_Custom.pm, or whatever your language is that you want to modify (this new file won't be overwritten by an update then), and translate the english default values to your needs. Tip 1: set your frontend to english to see the original wording Tip 2: don't forget to change the package name within the new file to the proper filename. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover <http://www.otrs.com/en/news-and-press/news-details/article/otrs-auf-der -cebit-2010/?tx_ttnews%5BbackPid%5D=51&cHash=c9381fe235> , Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!