Hi Paolo, Have you installed the PERL LDAP module? run checkmodules.pl to ensure that it's installed. Regards, David On Wed, Oct 14, 2009 at 4:49 PM, Paolo Esposito wrote:

Hi all, my name's Paolo and i work for a company where i try to configure ldap-authentication for windows server 2003. I installed on a linux debian OTRS, i followed indication on a OTRS site but, when i change the Config.pm file, i try to restart apache service I received this error message: [error] Global symbol "$Self" requires explicit package name at /opt/otrs//Kernel/Config.pm line 121. the 121 line is the following: $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; Error is the same for all lines into the Config.pm file. Can you help me about a solution of this error, for me is very important because for this error i can't use OTRS. Thank you in advanced. Best regards Paolo

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Hi, Don't care about the stupid : $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; code! remove those lines. What you need is customer side only you don't need to show the index.pl side to your customers. Just change yourdomain.com use a valid user for ldap The below code will work like a charm. If you really need to change the index.pl side also just e-mail me directly. I can help you Regards, Sarper # --- Customer --- $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'yourdomain.com'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=yourdomain,dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=avaliduser,cn=users,dc=yourdomain,dc=com'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'avaliduserpassword'; $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'yourdomain.com', BaseDN => 'dc=yourdomain,dc=com', SSCOPE => 'sub', UserDN =>'cn=avaliduser,cn=users,dc=yourdomain,dc=com', UserPw => 'avaliduserpassword', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 250, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], ], }; On Wed, Oct 14, 2009 at 6:49 PM, Paolo Esposito wrote:

Hi all, my name's Paolo and i work for a company where i try to configure ldap-authentication for windows server 2003. I installed on a linux debian OTRS, i followed indication on a OTRS site but, when i change the Config.pm file, i try to restart apache service I received this error message: [error] Global symbol "$Self" requires explicit package name at /opt/otrs//Kernel/Config.pm line 121. the 121 line is the following: $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; Error is the same for all lines into the Config.pm file. Can you help me about a solution of this error, for me is very important because for this error i can't use OTRS. Thank you in advanced. Best regards Paolo

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