HELP - Move notification email
Hi, When I move a ticket into another queue a notification is sent to the customer database email address. Is it possible to change this so that it goes to the sender email address instead? Best Regards DT
Hi,
In admin -> Queue
select "No" at "Customer Move Notify" for each your queues.
(in hope its help)
Samuel.
2009/6/19 Daniel Tangen - Trigcom AS
Hi,
When I move a ticket into another queue a notification is sent to the customer database email address. Is it possible to change this so that it goes to the sender email address instead?
Best Regards
DT
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Thanks for your reply.
This would make the system not send any notification at all when a ticket is moved.
I would like it to send a move notification to the senders email address. (Not the customers preregistered email address in the database)
Best regards
DT
Fra: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne av samuel THOMAS
Sendt: 19. juni 2009 12:01
Til: User questions and discussions about OTRS.
Emne: Re: [otrs] HELP - Move notification email
Hi,
In admin -> Queue
select "No" at "Customer Move Notify" for each your queues.
(in hope its help)
Samuel.
2009/6/19 Daniel Tangen - Trigcom AS
Hi,
Have you tried in sysconfig core::ticket
CustomerNotifyJustToRealCustomer:
Send customer notifications just to mapped customer. Normally if no customer
is mapped, the latest customer sender gets the notification. No Yes
(Default: No)
?
CU
MV
On Fri, Jun 19, 2009 at 12:06 PM, Daniel Tangen - Trigcom AS
Thanks for your reply.
This would make the system not send any notification at all when a ticket is moved.
I would like it to send a move notification to the senders email address. (Not the customers preregistered email address in the database)
Best regards
*DT*
*Fra:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *På vegne av*samuel THOMAS *Sendt:* 19. juni 2009 12:01 *Til:* User questions and discussions about OTRS. *Emne:* Re: [otrs] HELP - Move notification email
Hi,
In admin -> Queue select "No" at "Customer Move Notify" for each your queues. (in hope its help)
Samuel.
2009/6/19 Daniel Tangen - Trigcom AS
Hi,
When I move a ticket into another queue a notification is sent to the customer database email address. Is it possible to change this so that it goes to the sender email address instead?
Best Regards
DT
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No. That will work, but only as long as we have not already mapped the ticket to a customer.
The best solution would be if it was possible to choose which email it would send the notification to. (Sender email or customer database email)
Nobody had this issue before?
Maybe it's possible to change somewhere in the sourcecode??
Best regards
DT
Fra: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne av Marco Vannini
Sendt: 19. juni 2009 12:47
Til: User questions and discussions about OTRS.
Emne: Re: [otrs] HELP - Move notification email
Hi,
Have you tried in sysconfig core::ticket
CustomerNotifyJustToRealCustomer:
Send customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification. [No \/]
(Default: No)
?
CU
MV
On Fri, Jun 19, 2009 at 12:06 PM, Daniel Tangen - Trigcom AS
hey ,
i have a problem , i can't see my emails via the otrs interface i've type in a line :
poll DEEXCS02 protocol IMPA user X/YOUR.USER/YOURMAILBOX password YOURPASSWORD is otrs
and i've edit the file : fetchmail on opt/otrs/var/cron :
*5**** [ -x/usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null
Plz need a help
Cordialement
-JLIL Rajaa-
ESG-Casablanca
tél : 0665 78 86 49
Date: Fri, 19 Jun 2009 13:04:42 +0200
From: dt@trigcom.no
To: otrs@otrs.org
Subject: Re: [otrs] HELP - Move notification email
No. That will work, but only as long as we have not already mapped the ticket to a customer.
The best solution would be if it was possible to choose which email it would send the notification to. (Sender email or customer database email)
Nobody had this issue before?
Maybe it’s possible to change somewhere in the sourcecode??
Best regards
DT
Fra: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] På vegne av Marco Vannini
Sendt: 19. juni 2009 12:47
Til: User questions and discussions about OTRS.
Emne: Re: [otrs] HELP - Move notification email
Hi,
Have you tried in sysconfig core::ticket
CustomerNotifyJustToRealCustomer:
Send customer notifications just to mapped customer. Normally if no customer is mapped, the latest customer sender gets the notification. [No \/]
(Default: No)
?
CU
MV
On Fri, Jun 19, 2009 at 12:06 PM, Daniel Tangen - Trigcom AS
participants (4)
-
Daniel Tangen - Trigcom AS -
Marco Vannini -
rajaa Jlil -
samuel THOMAS