Ok, I found out… it turns out that TicketFreeKey12 and TicketFreeText12 were invalid Kind regards, Juan Clavero De: Juan Manuel Clavero Almirón [mailto:juanm.clavero@ibsalut.es] Enviado el: jueves, 14 de junio de 2012 8:01 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Howto add Dynamic Field to the additional ITSM field screen Hi, ok, so I check and it uses another dtl, AgentTicketActionCommon… and this one is reaaaally big and scary… I think I’d rather not modifi it… isn’t there another way? Kind regards, Juan Clavero De: Leonardo Certuche [mailto:leonardo.certuche@itconsultores.com.co]mailto:[mailto:leonardo.certuche@itconsultores.com.co] Enviado el: miércoles, 13 de junio de 2012 17:04 Para: User questions and discussions about OTRS. Asunto: Re: [otrs] Howto add Dynamic Field to the additional ITSM field screen Hello, Take a look at the DTL file of the form you're dealing with. It's at $OTRS_HOME/Kernel/Output/HTML/Standard. There you'll to find out what dynamic field is published Regards, Leonardo Certuche www.itconsultores.com.cohttp://www.itconsultores.com.co Medellín, Colombia On 13 June 2012 09:56, Juan Manuel Clavero Almirón mailto:juanm.clavero@ibsalut.es> wrote: Hi all, I am trying to add MasterTicket Dynamic Field to the additional ITSM field screen. I’ve added TicketFreeKey12 and TicketFreeText12 in Ticket::Frontend::AgentTicketAddtlITSMField###DynamicField with no result. To see if I was doing it right, I’ve added TicketFreeText14 (ImpactID) to this option… and it appears twice! Anybody can help? Kind regards, Juan Clavero --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs