Hi Thanks for your quick reply. I don't know MySQL too well, can you please advise where I will find the /etc folder please? Thanks Rosanna ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: 15 September 2009 13:59 To: User questions and discussions about OTRS. Subject: Re: [otrs] Max_Allowed_Packet use your my.cnf file that should be in /etc and put the line max_allowed_packet=20M in [mysqld] section. Then restart mysql On Tue, Sep 15, 2009 at 2:55 PM, Marretta, Rosanna wrote: Hi, Can somebody please tell me how to adjust the max_allowed_packet setting please for MySQL, it is currently set to 0MB and I need to change it to 8MB Thanks Rosanna --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Hi, You don´t realy need to know where it is, just type in your console the following 'vi /etc/my.cnf' and thean type 'i' and write the line in the config file. Now close and write the file with ':wq' Or you can do the following cd /etc to go to that dir. Than vi or nano my.cnf Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: "Marretta, Rosanna" To: "User questions and discussions about OTRS." Date: 15.09.2009 15:31 Subject: Re: [otrs] Max_Allowed_Packet Sent by: otrs-bounces@otrs.org Hi Thanks for your quick reply. I don't know MySQL too well, can you please advise where I will find the /etc folder please? Thanks Rosanna From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: 15 September 2009 13:59 To: User questions and discussions about OTRS. Subject: Re: [otrs] Max_Allowed_Packet use your my.cnf file that should be in /etc and put the line max_allowed_packet=20M in [mysqld] section. Then restart mysql On Tue, Sep 15, 2009 at 2:55 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote: Hi, Can somebody please tell me how to adjust the max_allowed_packet setting please for MySQL, it is currently set to 0MB and I need to change it to 8MB Thanks Rosanna --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Thank you all, I have solved this now. Thanks you for your help. Rosanna ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: 15 September 2009 14:35 To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Max_Allowed_Packet See the following... http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=4&ItemID= 50 ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marretta, Rosanna Sent: Tuesday, September 15, 2009 8:55 AM To: otrs@otrs.org Subject: [otrs] Max_Allowed_Packet Hi, Can somebody please tell me how to adjust the max_allowed_packet setting please for MySQL, it is currently set to 0MB and I need to change it to 8MB Thanks Rosanna