Well, I´m using OTRS 2.4.5 and I can enable the feature but I do not realy now how it Works, and how an Agent can create new messages without editing the AgentInfo.dtl on the Server. Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Marco Vannini To: "User questions and discussions about OTRS." Date: 22.10.2009 09:36 Subject: Re: [otrs] How to enable Agentinfo without messing up OTRS Sent by: otrs-bounces@otrs.org what version are you using ? did you try to search it on the file system in (eg. ls /opt/otrs/Kernel/Modules/AgentInfo* ) ? 2.4.5 seems to have it (I have it and it is 3312 bytes). On Thu, Oct 22, 2009 at 7:24 AM, wrote: This is the Message I get when I configure Agentinfo ..... can someone help me out ? Message: Module Kernel/Modules/Agentinfo.pm not found! Traceback (32374): Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 182 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for MMoj---21.10.2009 14:52:34---Hey, I need to test the Agentinfo feature of OTRS, but everytime I enabl MMoj---21.10.2009 14:52:34---Hey, I need to test the Agentinfo feature of OTRS, but everytime I enable this From: MMoj@timocom.com To: otrs@otrs.org Date: 21.10.2009 14:52 Subject: [otrs] How to enable Agentinfo without messing up OTRS Sent by: otrs-bounces@otrs.org Hey, I need to test the Agentinfo feature of OTRS, but everytime I enable this feater the system chrashes and tells me that a Template is missing. Is there a way to work around this behavior? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/