Hi Gerald Young, Thank You. I am sorry to reply so late, but I tried to insert to ticket.pm for this line, but does not work. Where I have to insert: sub TicketAccountedTimeGet section or =item TicketAccountTime()section or sub TicketAccountTime section or other section? Thank You Krisztian From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, November 15, 2011 2:48 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Event Notification Timeunits This might be nasty, I think you should be able to add this in System/Ticket.pm $Ticket{TicketAccountedTime} = $Self->TicketAccountedTimeGet(TicketID => $Ticket{TicketID}); before # cleanup time stamps (some databases are using e. g. 2008-02-25 22:03:00.000000 and then you'll be able to use as an entry. Note that this now adds sql overhead (a tiny(?) bit) but ... 2011/11/10 Márton Krisztián Hi I would like to make a new Event Notification to customer with Timeunits value. I tried the following ways, but none succeeded: anyone has ideas? Thank You Krisztian -- Ezen uzenet virusellenorzesen esett at, es virusmentesnek bizonyult. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Ezen uzenet virusellenorzesen esett at, es virusmentesnek bizonyult.