SetPermissions.sh

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Eric Banks

1 Feb 2010 1 Feb '10

6:23 p.m.

I am trying to run the SetPermissions.sh file to run the Package Manager. I ran it with the otrs wwrun parameter, didn't work, I tried to run it with otrs nobody and it didn't give errors but didn't allow access to package manager either, and also I tried to use administrator nobody and again no errors but no access. I am currently running on the administrator account on a Ubuntu machine.

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Michiel Beijen

1 Feb 1 Feb

6:29 p.m.

Hi eric, On Ubuntu, apache is running under the www-data account, so you should use that with the SetPermissions script. hth, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Feb 1, 2010 at 7:23 PM, Eric Banks wrote:

...

I am trying to run the SetPermissions.sh file to run the Package Manager. I ran it with the otrs wwrun parameter, didn’t work, I tried to run it with otrs nobody and it didn’t give errors but didn’t allow access to package manager either, and also I tried to use administrator nobody and again no errors but no access. I am currently running on the administrator account on a Ubuntu machine.

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Eric Banks

6:37 p.m.

So what would the parameters be? www-data apache? Or www-data nobody? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, February 01, 2010 1:29 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh Hi eric, On Ubuntu, apache is running under the www-data account, so you should use that with the SetPermissions script. hth, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Feb 1, 2010 at 7:23 PM, Eric Banks wrote:

...

I am trying to run the SetPermissions.sh file to run the Package Manager. I ran it with the otrs wwrun parameter, didn't work, I tried to run it with otrs nobody and it didn't give errors but didn't allow access to package manager either, and also I tried to use administrator nobody and again no errors but no access. I am currently running on the administrator account on a Ubuntu machine.

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Enrique Madrid

9:13 p.m.

bin/SetPermissions.pl --otrs-user=otrs --web-user=www-data --otrs-group=otrs --web-group=www-data /opt/otrs On Mon, Feb 1, 2010 at 1:37 PM, Eric Banks wrote:

...

So what would the parameters be? www-data apache? Or www-data nobody?

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, February 01, 2010 1:29 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh

Hi eric,

On Ubuntu, apache is running under the www-data account, so you should use that with the SetPermissions script.

hth,

-- Michiel Beijen R&D

Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm

On Mon, Feb 1, 2010 at 7:23 PM, Eric Banks wrote:

...
I am trying to run the SetPermissions.sh file to run the Package Manager. I ran it with the otrs wwrun parameter, didn't work, I tried to run it with otrs nobody and it didn't give errors but didn't allow access to package manager either, and also I tried to use administrator nobody and again no errors but no access. I am currently running on the administrator account on a Ubuntu machine.

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-- Enrique J. Madrid M. Telf. +51(1)9-9277-9074 / +51(1)461-7309 emadridm@gmail.com

Eric Banks

9:17 p.m.

Ok thank you, I got passed the permission part but now I ran into yet another hurdle :-(. When I try to go into packet manager I get the following error. Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..] ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Enrique Madrid Sent: Monday, February 01, 2010 4:14 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh bin/SetPermissions.pl --otrs-user=otrs --web-user=www-data --otrs-group=otrs --web-group=www-data /opt/otrs On Mon, Feb 1, 2010 at 1:37 PM, Eric Banks wrote: So what would the parameters be? www-data apache? Or www-data nobody? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Monday, February 01, 2010 1:29 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh Hi eric, On Ubuntu, apache is running under the www-data account, so you should use that with the SetPermissions script. hth, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Feb 1, 2010 at 7:23 PM, Eric Banks wrote:

...

I am trying to run the SetPermissions.sh file to run the Package Manager. I ran it with the otrs wwrun parameter, didn't work, I tried to run it with otrs nobody and it didn't give errors but didn't allow access to package manager either, and also I tried to use administrator nobody and again no errors but no access. I am currently running on the administrator account on a Ubuntu machine.

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Nils Leideck - ITSM

10:27 p.m.

Hi, On 01.02.2010, at 22:17, Eric Banks wrote:

...

Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..]

are these Perl Modules installed on your Machine? If unsure you can use the cpan to verify. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

Eric Banks

11:36 p.m.

I checked and I have Apache2::Reload installed but I don't have Apache::Reload installed and I try to install it but it errors out, do I need both of them? ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Monday, February 01, 2010 5:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh Hi, On 01.02.2010, at 22:17, Eric Banks wrote: Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..] are these Perl Modules installed on your Machine? If unsure you can use the cpan to verify. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany http://www.cebit.de and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

Michiel Beijen

2 Feb 2 Feb

7:41 a.m.

You can maybe take a look at this bug, which describes the process: http://bugs.otrs.org/show_bug.cgi?id=4858 -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Feb 2, 2010 at 12:36 AM, Eric Banks wrote:

...

I checked and I have Apache2::Reload installed but I don’t have Apache::Reload installed and I try to install it but it errors out, do I need both of them?

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Monday, February 01, 2010 5:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh

Hi,

On 01.02.2010, at 22:17, Eric Banks wrote:

Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..]

are these Perl Modules installed on your Machine?

If unsure you can use the cpan to verify.

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

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Eric Banks

4:16 p.m.

Sorry if I am just not seeing something right. I looked at that bug and located the file and located the snipet they were talking about, just the bug report doesn't clearify what to do with it, I tried deleting the IFmodule statements and that didn't work so I put them back in, then I tried to delete the # infront of the one statement, because I think the # comments it out. And that didn't work either, what am I doing wrong? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, February 02, 2010 2:42 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh You can maybe take a look at this bug, which describes the process: http://bugs.otrs.org/show_bug.cgi?id=4858 -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Feb 2, 2010 at 12:36 AM, Eric Banks wrote:

...

I checked and I have Apache2::Reload installed but I don't have Apache::Reload installed and I try to install it but it errors out, do I need both of them?

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Monday, February 01, 2010 5:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh

Hi,

On 01.02.2010, at 22:17, Eric Banks wrote:

Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..]

are these Perl Modules installed on your Machine?

If unsure you can use the cpan to verify.

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

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Mark Novak

4:32 p.m.

Eric, Sorry for top posting - here is what I did on my Ubuntu system and it fixed the problem. Notice the lines I commented out. I then reloaded apache2 and everything worked fine. vi /etc/apache2/conf.d/otrs2 # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/" Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/" # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /usr/share/otrs/scripts/apache2-perl-startup.pl # # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload # </IfModule> PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl ErrorDocument 404 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI +FollowSymLinks PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all <IfModule mod_rewrite.c> RewriteEngine On RewriteCond /usr/share/otrs/var/httpd/htdocs/maintainance.html -l RewriteRule ^.*$ /otrs-web/maintainance.html </IfModule> </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> Thanks, Mark Novak On Tue, Feb 2, 2010 at 10:16 AM, Eric Banks wrote:

...

Sorry if I am just not seeing something right. I looked at that bug and located the file and located the snipet they were talking about, just the bug report doesn't clearify what to do with it, I tried deleting the IFmodule statements and that didn't work so I put them back in, then I tried to delete the # infront of the one statement, because I think the # comments it out. And that didn't work either, what am I doing wrong?

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, February 02, 2010 2:42 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh

You can maybe take a look at this bug, which describes the process: http://bugs.otrs.org/show_bug.cgi?id=4858

-- Michiel Beijen R&D

Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm

On Tue, Feb 2, 2010 at 12:36 AM, Eric Banks wrote:

...
I checked and I have Apache2::Reload installed but I don't have Apache::Reload installed and I try to install it but it errors out, do I need both of them?

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of

Nils

...
Leideck - ITSM Sent: Monday, February 01, 2010 5:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh

Hi,

On 01.02.2010, at 22:17, Eric Banks wrote:

Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..]

are these Perl Modules installed on your Machine?

If unsure you can use the cpan to verify.

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

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Eric Banks

4:38 p.m.

That worked! Thank you very much you just relieved a lot of headaches. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mark Novak Sent: Tuesday, February 02, 2010 11:32 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh Eric, Sorry for top posting - here is what I did on my Ubuntu system and it fixed the problem. Notice the lines I commented out. I then reloaded apache2 and everything worked fine. vi /etc/apache2/conf.d/otrs2 # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/" Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/" # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /usr/share/otrs/scripts/apache2-perl-startup.pl # # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload # </IfModule> PerlModule Apache2::RequestRec # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl ErrorDocument 404 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI +FollowSymLinks PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all <IfModule mod_rewrite.c> RewriteEngine On RewriteCond /usr/share/otrs/var/httpd/htdocs/maintainance.html -l RewriteRule ^.*$ /otrs-web/maintainance.html </IfModule> </Location> </IfModule> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> Thanks, Mark Novak On Tue, Feb 2, 2010 at 10:16 AM, Eric Banks wrote: Sorry if I am just not seeing something right. I looked at that bug and located the file and located the snipet they were talking about, just the bug report doesn't clearify what to do with it, I tried deleting the IFmodule statements and that didn't work so I put them back in, then I tried to delete the # infront of the one statement, because I think the # comments it out. And that didn't work either, what am I doing wrong? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Tuesday, February 02, 2010 2:42 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh You can maybe take a look at this bug, which describes the process: http://bugs.otrs.org/show_bug.cgi?id=4858 -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Feb 2, 2010 at 12:36 AM, Eric Banks wrote:

...

I checked and I have Apache2::Reload installed but I don't have Apache::Reload installed and I try to install it but it errors out, do I need both of them?

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM Sent: Monday, February 01, 2010 5:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh

Hi,

On 01.02.2010, at 22:17, Eric Banks wrote:

Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and ". [..]

are these Perl Modules installed on your Machine?

If unsure you can use the cpan to verify.

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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participants (5)

Enrique Madrid
Eric Banks
Mark Novak
Michiel Beijen
Nils Leideck - ITSM