Hello, On Dec 29, 2010, at 22:36 , Steve Clark wrote:

Hello List,

We have been using OTRS for about 6 months using the default Ticket number.

We would like to change the format. Is it possible to do this without screwing things up?

Yes. It will look ugly until all old tickets are closed. But you can change this in a running system. Which one are you using and which will you change to? ///shawn

I've changed the ticket number "formula" a few times on ours. Everything has been fine for us. I have also looked into changing the ticket handle, but apparently that is disruptive. Hugh On 12/29/10, Steve Clark wrote:

Hello List,

We have been using OTRS for about 6 months using the default Ticket number.

We would like to change the format. Is it possible to do this without screwing things up?

Thanks, -- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com

Go to: Admin :: sysconfig :: Ticket :: core:ticket By default is DateChecksum, or choose another it´s easy Julio Cesar Angulo Quiroz Telf.: 997066155 De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Steve Clark Enviado el: Miércoles, 29 de Diciembre de 2010 04:37 p.m. Para: User questions and discussions about OTRS.org Asunto: [otrs] changing ticket format? Hello List, We have been using OTRS for about 6 months using the default Ticket number. We would like to change the format. Is it possible to do this without screwing things up? Thanks, -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com