Hi Massimo, Am 31.01.13 18:35, schrieb Bianchi Massimo:

Hi all,

I did a test-upgrade from 3.1.11 to 3.2

It looks great but I have two problems and one question:

BLOCKING:

1) missing "new ticket" in customer interface

Apparently I have not the "new ticket" in customer web interface -- quite strange !

I tested it with standard theme....

The "Ticket" menu in the customer interface is supposed to be clickable, a submenu should open. If that is not the case, you might be missing some JavaScript loaded on the page. That could be caused by your permission problem with SysConfig.

MINOR

2) search for customer ID in "customer" -> "customer information" starts a query that never ends

it works if I search for customer user in the same screen

Do you get any JavaScript (Browser console) or OTRS errors (logfile)?

Anyone else experiencing the same problems ?

QUESTION

Curiosity: I created a test process (really great! Compliments to OTRS Dev group), but I cannot find a way/button to start it. Even the manual is not clear to me.

I thought there will be a "process ticket" or something like that..

If you created a new active process and synchronized it to disk, a new menu item will be visible: Ticket -> Create new process ticket. This will let you select the process. Best regards, mg -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Mehr als ein Help Desk-System -- Prozess- und Kundenmanagement mit OTRS 3.2 -- Jetzt Frühbucherrabatt sichern: http://www.otrs.com/de/loesungen/promotion/otrs-help-desk-32-special/