The edits are basically the same, it’s just differences in where in the UI things are kept. In your case, you just need to edit the individual responses so that the order of the dynamic objects matches what you want.

From what you describe, I think this is kind of what you’re looking for

[Automatic Salutation] [Text you defined for response] [Automatic Signature] Depending on what’s in your signature, you could “fake” a good portion of that by inserting agent information and static text above the OTRS_CUSTOMER_EMAIL entry, such as updated your ticket status to . For further details, please go to :///customer.pl?Action=CustomerZoom&TicketID=<OTR S_TICKET_ID> On 3/2/07 01:05, "Tabitha Stang" wrote:

Hi,

I’m using „pre-canned responses” (using the “response” part of the admin section of OTRS), but it would be good to know how to modify all three in case I use the other two in the future.

Thanks! Tabitha

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Salvador Manzo Gesendet: Donnerstag, 1. März 2007 19:49 An: User questions and discussions about OTRS.org Betreff: Re: [otrs] top posting

Tabitha, Are you using pre-canned responses, auto-responses or notifications? Those are the three possible areas where you would need to modify the response template, I believe.

On 3/1/07 06:13, "Tabitha Stang" wrote: Hi,

My company is evaluating OTRS for use. Unfortunately I’ve run into a major problem. When I answer a test mail, the format is so:

================================= [salutation I created]

[body of the customer mail]

[OTRS response that I chose]

[OTRS predefined signature I created] =================================

We need the format order to be “top-posted” as below:

================================= [salutation I created]

[OTRS response that I chose]

[OTRS predefined signature I created]

[body of the customer mail] =================================

How do we change this?

Thanks!

Tabitha Stang cleverbridge AG

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Hello Markus, I wasn't able to try this until today. It works, vielen dank! Mit Freundlichen Grüßen aus Köln :) Tabitha Stang cleverbridge AG -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von EDV Tekomedia Gesendet: Freitag, 2. März 2007 13:34 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] top posting Hello Tabitha, I think you should take a look at the following Sysconfig entry: Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose and here at Ticket::Frontend::ResponseFormat This should be the config part where you can edit your response format. For me it worked Greetings EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 ------------------------------------------------------- Tekomedia GmbH Castroper Str. 12, 44791 Bochum Reg.-gericht Bochum HRB 6537 St.- Nr.: 306 5867 0873 Geschäftsführung: Hans-Günter Oberlindober Tabitha Stang schrieb:

Hi,

I’m using „pre-canned responses” (using the “response” part of the admin section of OTRS), but it would be good to know how to modify all three in case I use the other two in the future.

Thanks!

Tabitha

------------------------------------------------------------------------

*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Salvador Manzo *Gesendet:* Donnerstag, 1. März 2007 19:49 *An:* User questions and discussions about OTRS.org *Betreff:* Re: [otrs] top posting

Tabitha, Are you using pre-canned responses, auto-responses or notifications? Those are the three possible areas where you would need to modify the response template, I believe.

On 3/1/07 06:13, "Tabitha Stang" wrote:

Hi,

My company is evaluating OTRS for use. Unfortunately I’ve run into a major problem. When I answer a test mail, the format is so:

================================= [salutation I created]

/[body of the customer mail] / [OTRS response that I chose]

[OTRS predefined signature I created] =================================

We need the format order to be “top-posted” as below:

================================= [salutation I created]

[OTRS response that I chose]

[OTRS predefined signature I created]

/[body of the customer mail] /=================================

How do we change this?

Thanks!

Tabitha Stang cleverbridge AG

------------------------------------------------------------------------

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-- *Salvador Manzo* [ 620 W. 35th St • Los Angeles, CA 90089 *e. *_manzo@usc.edu_ ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 /"The secret of happiness is freedom, and the secret of freedom is courage". /*Pericles' *Funeral Oration (431 BC)

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