Hi, Thanks for reaching me out. I've tried it. I've create a ticket, two children, and two grand children. Unfortunately, the method : ****************************** $LinkObject->LinkList( Object => 'Ticket', Key => $parent, Object2 => 'Ticket', State => 'Valid', Type => 'ParentChild', UserID => 1, ); ****************************** return a list of the first level of children. I expected a list of n-level, children, grand children 2014-07-30 14:31 GMT+02:00 Gerald Young :

Did you try it? What did you encounter? Was it what you expected? If yes, you wouldn't ask this question, If no, you'd ask a different question.

On Wed, Jul 30, 2014 at 6:33 AM, Marwan Rabbâa wrote:

...

Hi,

I'm using OTRS 3.1.21 on a debian 7. I've noticed that I can link ticket with others as parent/child relation.

However I wonder know if I can do this :

- my parent - has a child - but also a grand child - and an other little child - ....

Thanks,

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And how can I program a recursive function running on a deep tree on my relationship ? (I'm not a perl programmer) 2014-07-30 14:56 GMT+02:00 Gerald Young :

Can you link grandchildren (by way of parent-child relationship established at each child having a child)? Yes The real question is not that. The real question is: How can I display linked grandchildren in a grandparent?

You apparently cannot, and for generally the good reason that the overhead is a pain. Just like Active Directory Users and Computers, you'll only see individuals and groups (but not members of groups) just under a given group. It's not practical but probably can be custom programmed.

On Wed, Jul 30, 2014 at 8:42 AM, Marwan Rabbâa wrote:

...

Hi,

Thanks for reaching me out. I've tried it.

I've create a ticket, two children, and two grand children.

Unfortunately, the method : ****************************** $LinkObject->LinkList( Object => 'Ticket', Key => $parent, Object2 => 'Ticket', State => 'Valid', Type => 'ParentChild', UserID => 1, ); ****************************** return a list of the first level of children.

I expected a list of n-level, children, grand children

2014-07-30 14:31 GMT+02:00 Gerald Young :

Did you try it? What did you encounter? Was it what you expected? If yes,

...

you wouldn't ask this question, If no, you'd ask a different question.

On Wed, Jul 30, 2014 at 6:33 AM, Marwan Rabbâa wrote:

...

Hi,

I'm using OTRS 3.1.21 on a debian 7. I've noticed that I can link ticket with others as parent/child relation.

However I wonder know if I can do this :

- my parent - has a child - but also a grand child - and an other little child - ....

Thanks,

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