2 email address'es can go to a single queue
Hello Everyone, Can any body let me know if we can make two emails address'es go into one queue ? Meaning, 1st email address is used as a system address for a Queue XYZ. Then we setup another email address (2nd) , select the same queue such that all the emails to the 2nd email ID will be routed to queue XYZ as tickets ? If yes, do I need to set up POP/IMAP account in OTRS for the 2nd email address (mailbox). Your response is appreciated. Thanks Winter
You need to setup a Postmaster Filter setting to direct emails to specific queues based on To: Set To: and X-OTRS-Queue with the appropriate parameters. Good luck, Nathan Campbell Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Silver springs Sent: Wednesday, November 03, 2010 4:16 PM To: otrs@otrs.org Subject: [otrs] 2 email address'es can go to a single queue Hello Everyone, Can any body let me know if we can make two emails address'es go into one queue ? Meaning, 1st email address is used as a system address for a Queue XYZ. Then we setup another email address (2nd) , select the same queue such that all the emails to the 2nd email ID will be routed to queue XYZ as tickets ? If yes, do I need to set up POP/IMAP account in OTRS for the 2nd email address (mailbox). Your response is appreciated. Thanks Winter
Hi Winter,
One way to solve this is to setup a postmaster filter which matches the 2nd
email address and sets X-OTRS-Queue as XYZ.
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Lukasz Hadyna
University of Alberta
AICT Helpdesk
780-492-9005
On Wed, Nov 3, 2010 at 3:15 PM, Silver springs
Hello Everyone,
Can any body let me know if we can make two emails address'es go into one queue ?
Meaning, 1st email address is used as a system address for a Queue XYZ. Then we setup another email address (2nd) , select the same queue such that all the emails to the 2nd email ID will be routed to queue XYZ as tickets ?
If yes, do I need to set up POP/IMAP account in OTRS for the 2nd email address (mailbox).
Your response is appreciated.
Thanks Winter
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participants (3)
-
Lukasz Hadyna -
Nathan Campbell -
Silver springs