I just upgraded to 2.4.4 this week on a Windows install and the File logging is working fine for me. Has been working in previous versions as well, so I don't think there is a bug with OTRS. Sorry L I know that isn't much help. I can configure it through the Admin GUI just fine. Silly question, but you do have appropriate permissions on the intended file structure? Nathan Campbell Dallas Symphony Orchestra From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Glossop, Andrew Sent: Tuesday, September 22, 2009 3:26 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Mail setup OTRS - Windows XP I put this into Config.pm $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = 'D:/OTRS/otrs/var/log/otrs.log'; It's supposed to work via Sys Config, but not for me. I don't know if this is an issue with the Windows version of OTRS or not Config Options: Framework -> Core::Log LogModule: LogModule::LogFile: _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ramsey Allison Sent: 21 September 2009 22:47 To: otrs@otrs.org Subject: [otrs] Mail setup OTRS - Windows XP I setup OTRS on Windows XP . It has been configured but I have a couple questions. Hopefully, you can assist me. 1. How do I enable the Syslog? No response when I click on it. 2. Setup mail. Currently switched our mail to Google Mail. pop.gmail.com (port 465) smtp.gmail.com (port 995) SysConf, Sendmail, SMTPS Sendmail Module Host: smtp.gmail.com Sendmail port:465 Authorize user:xxxxx@support.com mailto:user%3Axxxxx@support.com Password:xxxxx PostMaster Mail Account POP xxxxxx@support.com Host:pop.gmail.com Trusted: Yes I get error message "can't send email ticket to xxxxx@support.com! It's a local address! Create a phone ticket. -- Ramsey