Hi, thanks for the update, I have been there already. This is why I do not understand why Hello <OTRS_WORKORDER_WorkOrderAgent> Returns: Hello – It would not be the first time that I make a stupid mistake, but I really cannot find it…. Regards Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com Neos Ventures GmbH Landsbergerstrasse 155 80687 München Telephone: +49 (0) 89 2000 43424 Fax: +49 (0) 89 2000 43410 Mobile: +49 (0) 172 459 31 29 Email: guenther.wagner@neosventures.com From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Alvaro Cordero Sent: Mittwoch, 23. Mai 2012 16:25 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] ITSM Notifications tags Hello Gunter, there is an entire seccion of Change Notifications that you can review. I believe what is available is whats there. There is a FAQ in otrs with the information you need. This is the link http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&CategoryID=14&a mp;ItemID=376> &CategoryID=14&ItemID=376 Best Regards Alvaro On Wed, May 23, 2012 at 12:09 AM, Guenther Wagner <guenther.wagner@neosventures.com> wrote: Hello, Could anybody tell me if there is an overview of all tags that can be used for notifications for changes and workorders? I found something for tickets, but am not able to find the tags for workorders. <OTRS_WORKORDER_WorkOrderAgent> & <OTRS_WORKORDER_ChangeOwner> for example did not work. Any help would be appreciated. Regards Guenther Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com Neos Ventures GmbH Landsbergerstrasse 155 80687 München Telephone: +49 (0) 89 2000 43424 <tel:%2B49%20%280%29%2089%202000%2043424> Fax: +49 (0) 89 2000 43410 <tel:%2B49%20%280%29%2089%202000%2043410> Mobile: +49 (0) 172 459 31 29 <tel:%2B49%20%280%29%20172%20459%2031%2029> Email: guenther.wagner@neosventures.com --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

Hi, thanks for your feedback. Please see my comments below: It migth be obvious, but I have to ask, is you Workorder really asigned to an agent? [GW] Yes it is. Also, I think what your are missing is the correct reference, according to that list of Atributes, the correct one is "WorkOrderAgentID" and I see you are using "WorkOrderAgent"[GW] this is on the list you provided. Are you looking for the Agent Name instead of the ID?[GW] of course, this makes sense, Hello 13 is only cool in House J If so I would try something like Hello <OTRS_WORKORDER_WorkOrderAgent_FirstName>[GW] first, not on the list, second, same result: Hello - Regards Alvaro On Wed, May 23, 2012 at 8:34 AM, Guenther Wagner <guenther.wagner@neosventures.com> wrote: Hi, thanks for the update, I have been there already. This is why I do not understand why Hello <OTRS_WORKORDER_WorkOrderAgent> Returns: Hello – It would not be the first time that I make a stupid mistake, but I really cannot find it…. Regards Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com Neos Ventures GmbH Landsbergerstrasse 155 80687 München Telephone: +49 (0) 89 2000 43424 <tel:%2B49%20%280%29%2089%202000%2043424> Fax: +49 (0) 89 2000 43410 <tel:%2B49%20%280%29%2089%202000%2043410> Mobile: +49 (0) 172 459 31 29 <tel:%2B49%20%280%29%20172%20459%2031%2029> Email: guenther.wagner@neosventures.com From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Alvaro Cordero Sent: Mittwoch, 23. Mai 2012 16:25 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] ITSM Notifications tags Hello Gunter, there is an entire seccion of Change Notifications that you can review. I believe what is available is whats there. There is a FAQ in otrs with the information you need. This is the link http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&CategoryID=14&ItemI D=376> &CategoryID=14&ItemID=376 Best Regards Alvaro On Wed, May 23, 2012 at 12:09 AM, Guenther Wagner <guenther.wagner@neosventures.com> wrote: Hello, Could anybody tell me if there is an overview of all tags that can be used for notifications for changes and workorders? I found something for tickets, but am not able to find the tags for workorders. <OTRS_WORKORDER_WorkOrderAgent> & <OTRS_WORKORDER_ChangeOwner> for example did not work. Any help would be appreciated. Regards Guenther Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com Neos Ventures GmbH Landsbergerstrasse 155 80687 München Telephone: +49 (0) 89 2000 43424 <tel:%2B49%20%280%29%2089%202000%2043424> Fax: +49 (0) 89 2000 43410 <tel:%2B49%20%280%29%2089%202000%2043410> Mobile: +49 (0) 172 459 31 29 <tel:%2B49%20%280%29%20172%20459%2031%2029> Email: guenther.wagner@neosventures.com --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

Thanks, that is what I was looking for. Thanks for your patience and help. Regards Guenther Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com Neos Ventures GmbH Landsbergerstrasse 155 80687 München Telephone: +49 (0) 89 2000 43424 Fax: +49 (0) 89 2000 43410 Mobile: +49 (0) 172 459 31 29 Email: guenther.wagner@neosventures.com From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Alvaro Cordero Sent: Mittwoch, 23. Mai 2012 17:26 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] ITSM Notifications tags Ok, What about <OTRS_WORKORDERAGENT_UserFirstname>, I think that should do it. Look here, section h http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=70 Regards Alvaro On Wed, May 23, 2012 at 9:10 AM, Guenther Wagner <guenther.wagner@neosventures.com> wrote: Hi, thanks for your feedback. Please see my comments below: It migth be obvious, but I have to ask, is you Workorder really asigned to an agent? [GW] Yes it is. Also, I think what your are missing is the correct reference, according to that list of Atributes, the correct one is "WorkOrderAgentID" and I see you are using "WorkOrderAgent"[GW] this is on the list you provided. Are you looking for the Agent Name instead of the ID?[GW] of course, this makes sense, Hello 13 is only cool in House J If so I would try something like Hello <OTRS_WORKORDER_WorkOrderAgent_FirstName>[GW] first, not on the list, second, same result: Hello - Regards Alvaro On Wed, May 23, 2012 at 8:34 AM, Guenther Wagner <guenther.wagner@neosventures.com> wrote: Hi, thanks for the update, I have been there already. This is why I do not understand why Hello <OTRS_WORKORDER_WorkOrderAgent> Returns: Hello – It would not be the first time that I make a stupid mistake, but I really cannot find it…. Regards Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com Neos Ventures GmbH Landsbergerstrasse 155 80687 München Telephone: +49 (0) 89 2000 43424 <tel:%2B49%20%280%29%2089%202000%2043424> Fax: +49 (0) 89 2000 43410 <tel:%2B49%20%280%29%2089%202000%2043410> Mobile: +49 (0) 172 459 31 29 <tel:%2B49%20%280%29%20172%20459%2031%2029> Email: guenther.wagner@neosventures.com From: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] On Behalf Of Alvaro Cordero Sent: Mittwoch, 23. Mai 2012 16:25 To: OTRS::ITSM User questions and discussions Subject: Re: [itsm] ITSM Notifications tags Hello Gunter, there is an entire seccion of Change Notifications that you can review. I believe what is available is whats there. There is a FAQ in otrs with the information you need. This is the link http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&CategoryID=14&ItemI D=376> &CategoryID=14&ItemID=376 Best Regards Alvaro On Wed, May 23, 2012 at 12:09 AM, Guenther Wagner <guenther.wagner@neosventures.com> wrote: Hello, Could anybody tell me if there is an overview of all tags that can be used for notifications for changes and workorders? I found something for tickets, but am not able to find the tags for workorders. <OTRS_WORKORDER_WorkOrderAgent> & <OTRS_WORKORDER_ChangeOwner> for example did not work. Any help would be appreciated. Regards Guenther Description: cid:15D4F6E3-D1FB-4697-985F-8265E6A8A3B8@ad.neosventures.com Neos Ventures GmbH Landsbergerstrasse 155 80687 München Telephone: +49 (0) 89 2000 43424 <tel:%2B49%20%280%29%2089%202000%2043424> Fax: +49 (0) 89 2000 43410 <tel:%2B49%20%280%29%2089%202000%2043410> Mobile: +49 (0) 172 459 31 29 <tel:%2B49%20%280%29%20172%20459%2031%2029> Email: guenther.wagner@neosventures.com --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net