Using Configuration Elements in Ticket Creation
Hi, I'm studying otrs and the itsm addons from various months before making it operative but I didn't found an explanation or example on how to include the elements of the hardware, computer ecc db in ticket creation. Is there someone that had this need/issue ? Thanks in advance to all the list for every suggestion, Bye Cristian Marchionni Cristian Marchionni Sistema Nord Srl Support Tecnico cristian.marchionni@sistemagroup.it mailto:cristian.marchionni@sistemagroup.it Tel : +39 721 23604 Fax : +39 721 24609 Le informazioni trasmesse sono destinate eclusivamente alla persona o alla società in indirizzo e sono da intendersi confidenziali e riservate. Ogni trasmissione, inoltro, diffusione o altro uso di queste informazioni a persone o società differenti dal destinatario è proibita. Se ricevete questa comunicazione per errore, siete pregati di contattare il mittente e cancellare le informazioni da ogni computer. The information transmitted is exclusively destined for the person or company indicated in the address and is to be intended confidential and reserved. Any further transmission, forwarding, diffusion to and any other use of these information related to persons or companies different form the ones who is intended for is prohibited. If you receive this communication erroneously, please contact the sender and delete the information received.
Hello,
to link configuration items to new tickets, use the “Link” link in the
upper left corner (Screenshot):
There, you can link all kinds of config items (and tickets) to new
tickets.
Does that help you? Kind regards
Sven Ehret
Von:
"Cristian Marchionni"
Hi Cristian, Am 23.10.2009 um 11:06 schrieb Cristian Marchionni:
I‘m studying otrs and the itsm addons from various months before making it operative but I didn’t found an explanation or example on how to include the elements of the hardware, computer ecc db in ticket creation. Is there someone that had this need/issue ?
In the grey bar in the upper left you should see "link" link which does open an new window where you can link CIs during creating a ticket. If you did not modify your dtl file "AgentTicketPhone.dtl" this is available after installing ITSM. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net LeideX.net Nils Leideck - ITSM Greesbergstr. 11 D - 50668 Köln Altstadt-Nord Mobile : +49 (0) 173 2733 892 Tel. : +49 (0) 221 1689 6910 FAX : +49 (0) 221 2711 285 Geschäftssitz: Köln Altstadt-Nord, Amtsgericht: Köln, HRB 10751 Steuernummer: 215/5102/2272, IdNr: 49 303 782 567 http://webint.cryptonode.de / a Fractal project
participants (3)
-
Cristian Marchionni -
Nils Leideck - ITSM -
sven.ehret＠comdok.de