Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Martin Edenhofer To: "User questions and discussions about OTRS." Date: 20.10.2009 08:59 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?... And it should work fine. -Martin On 20.10.2009, at 08:33, MMoj@timocom.com wrote:

Hey,

Can some one tell my why OTRS "Next ticket state" is per defaul "closed successful" when it is set to be "open" in "Ticket::Frontend::AgentTicketCompose###StateDefault"?

Is it a bug?

With the Update from 2.4.4 to 2.4.5 today this changed to be "closed successful" but the Helpdesk agents want it to be "open" instead, but it does not work if I define it as "open" int the "ViewCompose".

Can some one help me out with a workaround or something?

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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Is it working if you try it again? -Martin On 20.10.2009, at 09:53, Marco Vannini wrote:

Hi all,

I get

co: output error: Bad file descriptor

co aborted

Trying to download code. It is me that i'm doing something wrong ?

tx

Cheers.

MV

On Tue, Oct 20, 2009 at 9:02 AM, wrote: Thx for the fast reply ;)

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

Martin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately.

From: Martin Edenhofer To: "User questions and discussions about OTRS." Date: 20.10.2009 08:59 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org

Hi Markus,

yes, unfortunately.

It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433

Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3

http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?...

And it should work fine.

-Martin

On 20.10.2009, at 08:33, MMoj@timocom.com wrote:

...

Hey,

Can some one tell my why OTRS "Next ticket state" is per defaul "closed successful" when it is set to be "open" in "Ticket::Frontend::AgentTicketCompose###StateDefault"?

Is it a bug?

With the Update from 2.4.4 to 2.4.5 today this changed to be "closed successful" but the Helpdesk agents want it to be "open" instead, but it does not work if I define it as "open" int the "ViewCompose".

Can some one help me out with a workaround or something?

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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yes sorry, I have to confirm that it's a my proxy problem again... On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini wrote:

Unfortunately not but it could be yet a f... proxy problem...

On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer wrote:

...

Is it working if you try it again? -Martin

On 20.10.2009, at 09:53, Marco Vannini wrote:

Hi all, I get

co: output error: Bad file descriptor

co aborted

Trying to download code. It is me that i'm doing something wrong ?

tx

Cheers.

MV

On Tue, Oct 20, 2009 at 9:02 AM, wrote:

...

Thx for the fast reply ;)

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

Martin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately.

From: Martin Edenhofer To: "User questions and discussions about OTRS." Date: 20.10.2009 08:59 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org ------------------------------

Hi Markus,

yes, unfortunately.

It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433

Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3

http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?...

And it should work fine.

-Martin

On 20.10.2009, at 08:33, MMoj@timocom.com wrote:

...

Hey,

Can some one tell my why OTRS "Next ticket state" is per defaul "closed successful" when it is set to be "open" in "Ticket::Frontend::AgentTicketCompose###StateDefault"?

Is it a bug?

With the Update from 2.4.4 to 2.4.5 today this changed to be "closed successful" but the Helpdesk agents want it to be "open" instead, but it does not work if I define it as "open" int the "ViewCompose".

Can some one help me out with a workaround or something?

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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No I don´t have any problems. My System is running as smooth as before. Did you replace the file and made a backup of the original? Did you restart your services? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Marco Vannini To: "User questions and discussions about OTRS." Date: 20.10.2009 10:45 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attempted, subscript "Kernel/Modules/AgentTicketCompose.pm" at /opt/otrs//Kernel/System/Main.pm line 154. Markus, do you have the same problem ? On Tue, Oct 20, 2009 at 10:35 AM, Marco Vannini wrote: yes sorry, I have to confirm that it's a my proxy problem again... On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini < marco.vannini@gmail.com> wrote: Unfortunately not but it could be yet a f... proxy problem... On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer wrote: Is it working if you try it again?  -Martin On 20.10.2009, at 09:53, Marco Vannini wrote: Hi all, I get co: output error: Bad file descriptor co aborted Trying to download code. It is me that i'm doing something wrong ? tx Cheers. MV On Tue, Oct 20, 2009 at 9:02 AM, wrote: Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Martin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately. From: Martin Edenhofer To: "User questions and discussions about OTRS." < otrs@otrs.org> Date: 20.10.2009 08:59 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?... And it should work fine.  -Martin On 20.10.2009, at 08:33, MMoj@timocom.com wrote: > Hey, > > Can some one tell my why OTRS "Next ticket state" is per defaul > "closed successful" when it is set to be "open" in > "Ticket::Frontend::AgentTicketCompose###StateDefault"? > > Is it a bug? > > With the Update from 2.4.4 to 2.4.5 today this changed to be "closed > successful" but the Helpdesk agents want it to be "open" instead, > but it does not work if I define it as "open" int the "ViewCompose". > > Can some one help me out with a workaround or something? > > Mit freundlichen Grüßen / Kind regards > Markus Moj > IT Infrastructure & Services > > TimoCom Soft- und Hardware GmbH > In der Steele 2 > D-40599 Düsseldorf > Tel: +49 211 88 26 80 14 > Fax: +49 211 88 26 70 14 > eMail: MMoj@TimoCom.com > www.TimoCom.com > Geschäftsführer: Jens Thiermann, Gunther Matzaitis > Amtsgericht Düsseldorf, HRB 34489 > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! 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lol There you go. But now you now, next time that you have to restart your services / reboot your server :D Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 From: Marco Vannini To: "User questions and discussions about OTRS." Date: 20.10.2009 11:44 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org so stupid I am ... I did not do a httpd restart... it works. Sorry and thank you all. MV On Tue, Oct 20, 2009 at 10:49 AM, wrote: No I don´t have any problems. My System is running as smooth as before. Did you replace the file and made a backup of the original? Did you restart your services? Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Inactive hide details for Marco Vannini ---20.10.2009 10:45:05---sorry to boring and spam but with the new file I get: ModificaMarco Vannini ---20.10.2009 10:45:05---sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attem From: Marco Vannini To: "User questions and discussions about OTRS." < otrs@otrs.org> Date: 20.10.2009 10:45 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org sorry to boring and spam but with the new file I get: Modification of non-creatable hash value attempted, subscript "Kernel/Modules/AgentTicketCompose.pm" at /opt/otrs//Kernel/System/Main.pm line 154. Markus, do you have the same problem ? On Tue, Oct 20, 2009 at 10:35 AM, Marco Vannini < marco.vannini@gmail.com> wrote: yes sorry, I have to confirm that it's a my proxy problem again... On Tue, Oct 20, 2009 at 10:19 AM, Marco Vannini < marco.vannini@gmail.com> wrote: Unfortunately not but it could be yet a f... proxy problem... On Tue, Oct 20, 2009 at 10:14 AM, Martin Edenhofer wrote: Is it working if you try it again?  -Martin On 20.10.2009, at 09:53, Marco Vannini wrote: Hi all, I get co: output error: Bad file descriptor co aborted Trying to download code. It is me that i'm doing something wrong ? tx Cheers. MV On Tue, Oct 20, 2009 at 9:02 AM, < MMoj@timocom.com> wrote: Thx for the fast reply ;) Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489 Martin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately. From: Martin Edenhofer To: "User questions and discussions about OTRS." < otrs@otrs.org> Date: 20.10.2009 08:59 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org Hi Markus, yes, unfortunately. It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433 Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?... And it should work fine.  -Martin On 20.10.2009, at 08:33, MMoj@timocom.com  wrote: > Hey, > > Can some one tell my why OTRS "Next ticket state" is per defaul > "closed successful" when it is set to be "open" in > "Ticket::Frontend::AgentTicketCompose###StateDefault"? > > Is it a bug? > > With the Update from 2.4.4 to 2.4.5 today this changed to be "closed > successful" but the Helpdesk agents want it to be "open" instead, > but it does not work if I define it as "open" int the "ViewCompose". > > Can some one help me out with a workaround or something? > > Mit freundlichen Grüßen / Kind regards > Markus Moj > IT Infrastructure & Services > > TimoCom Soft- und Hardware GmbH > In der Steele 2 > D-40599 Düsseldorf > Tel: +49 211 88 26 80 14 > Fax: +49 211 88 26 70 14 > eMail: MMoj@TimoCom.com > www.TimoCom.com > Geschäftsführer: Jens Thiermann, Gunther Matzaitis > Amtsgericht Düsseldorf, HRB 34489 > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! 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