Hi Nils, Yes I have considered FAQ but I was looking for a more obvious way for customers to view and see new updates when they log into the support portal, like a similar link as is currently provided from the support portal. So the question is can a new configurable link tab be added, say for example, a News link? On clicking this link the customer is redirected to XYZ application that handles the workflow from then on. Regards, Paul _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: 08 September 2011 12:53 To: User questions and discussions about OTRS. Subject: Re: [otrs] Provide customers to software updates Dear Paul, you could try the FAQ module for your idea. On 08.09.2011, at 13:20, Paul Foley wrote: Is it possible from the Customers.pl http://Customers.pl/ support portal to provide a customer with the capability to view and download new updates (be they a point release or software patch) to a particular product? For example, XYZ Corporation provides support service to Customer A for a software product X. XYZ would like to provide a News and Update page and/or link that will allow Customer A to view new updates for product X from the support portal. -- Cheers, Nils http://webint.cryptonode.de / a Fractal project

Dear both, I like the idea of having a customer dashboard and I even started to coding some stuff which is already half working. Unfortunately I do not have the time to make the final coding and last trouble shooting but I would be more than happy to provide my latest version to you (if I still can find it ;-)) My "requirement" would be that you both work on the same solution and that you provide it on OPAR and maintain an idea entry on ideascale ;-))) On 08.09.2011, at 18:41, Mikola Rose wrote:

I had the same idea with trying to provide a dashboard to display software updates but couldn’t find a solution. I reverted to using the FAQ module with an rss feed to a database that houses our software updates.

Still a work in progress… http://support.power-soft.net/public.pl?Action=PublicFAQZoom;ItemID=10

It sure would be nice to have a customer dashboard like the agent dashboard that could display rss feed like the rss module which I have successfully used to display an rss feed of updates to agents.

-- Cheers, Nils http://webint.cryptonode.de / a Fractal project

I would be happy to help . I am limited on any coding experience but I have a few test beds to try her out on. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Paul Foley Sent: Thursday, September 08, 2011 12:29 PM To: 'User questions and discussions about OTRS.' Subject: Re: [otrs] Provide customers to software updates Yes happy to try what you may have. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: 08 September 2011 18:02 To: User questions and discussions about OTRS. Subject: Re: [otrs] Provide customers to software updates Dear both, I like the idea of having a customer dashboard and I even started to coding some stuff which is already half working. Unfortunately I do not have the time to make the final coding and last trouble shooting but I would be more than happy to provide my latest version to you (if I still can find it ;-)) My "requirement" would be that you both work on the same solution and that you provide it on OPAR and maintain an idea entry on ideascale ;-))) On 08.09.2011, at 18:41, Mikola Rose wrote: I had the same idea with trying to provide a dashboard to display software updates but couldn't find a solution. I reverted to using the FAQ module with an rss feed to a database that houses our software updates. Still a work in progress... http://support.power-soft.net/public.pl?Action=PublicFAQZoom;ItemID=10 It sure would be nice to have a customer dashboard like the agent dashboard that could display rss feed like the rss module which I have successfully used to display an rss feed of updates to agents. -- Cheers, Nils http://webint.cryptonode.de / a Fractal project