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Steve Clark

10 Mar 2011 10 Mar '11

2:54 p.m.

Hello, We have been using OTRS 2.4.9 for about 8 months now. The ticket creation now takes 25+ seconds where it used to take about 5 seconds. We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM) CPU 3.20GHz using postgresql 8.4.4. Any suggestions for improving performance, cleanups, etc. Thanks, -- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com

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Steve Clark

18 Mar 18 Mar

10:40 a.m.

On 03/10/2011 09:54 AM, Steve Clark wrote:

Hello,

We have been using OTRS 2.4.9 for about 8 months now. The ticket creation now takes 25+ seconds where it used to take about 5 seconds.

We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM) CPU 3.20GHz using postgresql 8.4.4.

Any suggestions for improving performance, cleanups, etc.

Thanks,

Hmmm.... no one has any ideas about performance degradation??? -- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com

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Marco Vannini

10:42 a.m.

I don't know if this is the case but when I have DNS problems, otrs take a lot of time to do some tasks... On Fri, Mar 18, 2011 at 11:40 AM, Steve Clark wrote:

On 03/10/2011 09:54 AM, Steve Clark wrote:

Hello,

We have been using OTRS 2.4.9 for about 8 months now. The ticket creation now takes 25+ seconds where it used to take about 5 seconds.

We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM) CPU 3.20GHz using postgresql 8.4.4.

Any suggestions for improving performance, cleanups, etc.

Thanks,

Hmmm.... no one has any ideas about performance degradation???

-- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com

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Steve Clark

11:57 a.m.

On 03/18/2011 06:42 AM, Marco Vannini wrote:

I don't know if this is the case but when I have DNS problems, otrs take a lot of time to do some tasks...

On Fri, Mar 18, 2011 at 11:40 AM, Steve Clark mailto:sclark@netwolves.com> wrote:

On 03/10/2011 tel:03%2F10%2F2011 09:54 AM, Steve Clark wrote:

...
Hello,

We have been using OTRS 2.4.9 for about 8 months now. The ticket creation now takes 25+ seconds where it used to take about 5 seconds.

We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM) CPU 3.20GHz using postgresql 8.4.4.

Any suggestions for improving performance, cleanups, etc.

Thanks,

Hmmm.... no one has any ideas about performance degradation???

Hi Marco, Thanks for the response. I checked out DNS and it seemed to be working very well. -- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com

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Carlos Andrés Gallego Arboleda

2:26 p.m.

Please try to rebuild the Index in the DataBase OTRS provides this file to do this. /opt/otrs/bin/RebuildTicketIndex.pl 2011/3/18 Steve Clark

On 03/18/2011 06:42 AM, Marco Vannini wrote:

I don't know if this is the case but when I have DNS problems, otrs take a lot of time to do some tasks...

On Fri, Mar 18, 2011 at 11:40 AM, Steve Clark wrote:

...
On 03/10/2011 09:54 AM, Steve Clark wrote:

Hello,

We have been using OTRS 2.4.9 for about 8 months now. The ticket creation now takes 25+ seconds where it used to take about 5 seconds.

We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM) CPU 3.20GHz using postgresql 8.4.4.

Any suggestions for improving performance, cleanups, etc.

Thanks,

Hmmm.... no one has any ideas about performance degradation???

Hi Marco,

Thanks for the response. I checked out DNS and it seemed to be working very well.

-- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com http://www.netwolves.com

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Steve Clark

4:38 p.m.

On 03/18/2011 10:26 AM, Carlos Andrés Gallego Arboleda wrote:

Please try to rebuild the Index in the DataBase

OTRS provides this file to do this.

/opt/otrs/bin/RebuildTicketIndex.pl

2011/3/18 Steve Clark mailto:sclark@netwolves.com>

On 03/18/2011 06:42 AM, Marco Vannini wrote:

...
I don't know if this is the case but when I have DNS problems, otrs take a lot of time to do some tasks...

On Fri, Mar 18, 2011 at 11:40 AM, Steve Clark mailto:sclark@netwolves.com> wrote:

On 03/10/2011 tel:03%2F10%2F2011 09:54 AM, Steve Clark wrote:

...
Hello,

We have been using OTRS 2.4.9 for about 8 months now. The ticket creation now takes 25+ seconds where it used to take about 5 seconds.

We are running on a HP DL380 Linux system with Dual Intel(R) Xeon(TM) CPU 3.20GHz using postgresql 8.4.4.

Any suggestions for improving performance, cleanups, etc.

Thanks,

Hmmm.... no one has any ideas about performance degradation???

Hi Marco,

Thanks for the response. I checked out DNS and it seemed to be working very well.

Hi Carlos, Thanks for the response - but this is being run every nite from cron. Mar 18 01:01:01 support crond[10399]: (otrs) CMD ($HOME/bin/RebuildTicketIndex.pl >> /dev/null)

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participants (3)

Carlos Andrés Gallego Arboleda
Marco Vannini
Steve Clark