no new message alarm on 2.4.3

Since the migration from otrs 2.2 to 2.4.2 the "New Message" alarm doesn't appear. After the upgrade to 2.4.3 the problem persists. Do you have any idea to correct this uncomfortable issue ? Thanks in advance

Hi, On 27.08.2009, at 13:53, IT easyap wrote:
Since the migration from otrs 2.2 to 2.4.2 the “New Message” alarm doesn’t appear. After the upgrade to 2.4.3 the problem persists.
Do you have any idea to correct this uncomfortable issue ?
Is the ticket locked? Is the last article from someone other then the owner? I cannot imagine this is a problem. I do not have it. Shawn Beasley shawn@otrs.org Computers make work that one would not have without them go faster!

Yes, of course the ticket is locked and the problem is with the ticket owner. We are processing more than 5000 tickets per month and the user has a huge experience using otrs. This issue became with the las upgrade. Any idea ? _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: jueves, 27 de agosto de 2009 14:50 To: User questions and discussions about OTRS. Subject: Re: [otrs] no new message alarm on 2.4.3 Hi, On 27.08.2009, at 13:53, IT easyap wrote: Since the migration from otrs 2.2 to 2.4.2 the "New Message" alarm doesn't appear. After the upgrade to 2.4.3 the problem persists. Do you have any idea to correct this uncomfortable issue ? Is the ticket locked? Is the last article from someone other then the owner? I cannot imagine this is a problem. I do not have it. Shawn Beasley shawn@otrs.org Computers make work that one would not have without them go faster!

I had a similar problem - OTRS didn't seem to be sending any Move notifications. In my case, the outgoing email did not have the FROM address configured, so my email server was rejecting the message. I had to go to SysConfig -> Group Framework -> SubGroup -> Core::Sendmail -> SendmailNotificationEnvelopeFrom and change it to the desired from email address. After that Move notifications started sending again. ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill blang@smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail On 2009-08-27, at 4:53 AM, IT easyap wrote:
Since the migration from otrs 2.2 to 2.4.2 the “New Message” alarm doesn’t appear. After the upgrade to 2.4.3 the problem persists.
Do you have any idea to correct this uncomfortable issue ?
Thanks in advance --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

My problem isn't whit the email is with the alarm in the alarm tool bar. No new message alarm appears. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Lang Sent: jueves, 27 de agosto de 2009 19:17 To: User questions and discussions about OTRS. Subject: Re: [otrs] no new message alarm on 2.4.3 I had a similar problem - OTRS didn't seem to be sending any Move notifications. In my case, the outgoing email did not have the FROM address configured, so my email server was rejecting the message. I had to go to SysConfig -> Group Framework -> SubGroup -> Core::Sendmail -> SendmailNotificationEnvelopeFrom and change it to the desired from email address. After that Move notifications started sending again. ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill blang@smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail On 2009-08-27, at 4:53 AM, IT easyap wrote: Since the migration from otrs 2.2 to 2.4.2 the "New Message" alarm doesn't appear. After the upgrade to 2.4.3 the problem persists. Do you have any idea to correct this uncomfortable issue ? Thanks in advance --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Please have a look at my similar question in thread http://lists.otrs.org/pipermail/otrs/2009-August/027732.html Meanwhile we patched our local OTRS to adapt the filter views for Watched Tickets. This replaces the former red alerts in the subject bar for us (see the screenshot for example). Find enclosed the patch file for Kernel/Modules/AgentTicketWatchView.pm. Regards, Christian Meier E-Learning-Support TU Dresden Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von IT easyap Gesendet: Freitag, 28. August 2009 08:31 An: 'User questions and discussions about OTRS.' Betreff: Re: [otrs] no new message alarm on 2.4.3 My problem isnt whit the email is with the alarm in the alarm tool bar. No new message alarm appears. ________________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Brian Lang Sent: jueves, 27 de agosto de 2009 19:17 To: User questions and discussions about OTRS. Subject: Re: [otrs] no new message alarm on 2.4.3 I had a similar problem - OTRS didn't seem to be sending any Move notifications. In my case, the outgoing email did not have the FROM address configured, so my email server was rejecting the message. I had to go to SysConfig -> Group Framework -> SubGroup -> Core::Sendmail -> SendmailNotificationEnvelopeFrom and change it to the desired from email address. After that Move notifications started sending again. ====================================================== Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill blang@smgi.ca | Office: 604.538.1566 x2905 ====================================================== Please consider the environment before printing this e-mail On 2009-08-27, at 4:53 AM, IT easyap wrote: Since the migration from otrs 2.2 to 2.4.2 the New Message alarm doesnt appear. After the upgrade to 2.4.3 the problem persists. Do you have any idea to correct this uncomfortable issue ? Thanks in advance --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
participants (4)
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Brian Lang
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Christian Meier | Medienzentrum
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IT easyap
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Shawn Beasley