Customers creates by postmaster not seen in AdminCustomerUser
Hi, I am new to OTRS, and after a lot of googling, I cannot find why what I'm trying to do does not work. I have set up ticket creation through email via pop3. That works fine. But the customer created via this process does not apper in the main customers list, so I cannot edit its information. What am I doing wrong ? Thanks, Thomas
Hello,
Altough your ticket will be created, your customer won't be automatically
created, you gotta create him on db or sync your otrs with an ldap
El nov 2, 2011 1:06 p.m., "Thomas Bouffon"
Hi, I am new to OTRS, and after a lot of googling, I cannot find why what I'm trying to do does not work.
I have set up ticket creation through email via pop3. That works fine. But the customer created via this process does not apper in the main customers list, so I cannot edit its information.
What am I doing wrong ?
Thanks, Thomas
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Hi Thomas,
When the tickets are created by e-mail OTRS allow everyone mails and create
a tickets, don't validate if the customer exists on customers Admin or not.
The only way to edit the preferences is to add the customer information on
Admin>>Customer Users.
2011/11/2 Thomas Bouffon
Hi, I am new to OTRS, and after a lot of googling, I cannot find why what I'm trying to do does not work.
I have set up ticket creation through email via pop3. That works fine. But the customer created via this process does not apper in the main customers list, so I cannot edit its information.
What am I doing wrong ?
Thanks, Thomas
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the
Hi, Here is a patch to create a customerUser if it does not already exist, so that it appears in the customers list and can be edited afterwards. Cheers, Thomas On Wed, Nov 2, 2011 at 7:32 PM, Carlos Andrés Gallego Arboleda < carlos.gallego@itconsultores.com.co> wrote:
Hi Thomas,
When the tickets are created by e-mail OTRS allow everyone mails and create a tickets, don't validate if the customer exists on customers Admin or not.
The only way to edit the preferences is to add the customer information on Admin>>Customer Users.
2011/11/2 Thomas Bouffon
Hi, I am new to OTRS, and after a lot of googling, I cannot find why what I'm trying to do does not work.
I have set up ticket creation through email via pop3. That works fine. But the customer created via this process does not apper in the main customers list, so I cannot edit its information.
What am I doing wrong ?
Thanks, Thomas
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the
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participants (3)
-
Carlos Andrés Gallego Arboleda -
Leonardo Certuche -
Thomas Bouffon