I think that you should go to watch where the log are stored (configurable by admin panel) then, or in the file specified or in machine's system log file On Thu, Aug 13, 2009 at 3:43 PM, Alan McKay wrote:

Hmmm, that's interesting. I was going to say you could use the SQL box to view the appropriate DB table, but I can't find a DB table for the system log!

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On 13.08.2009, at 15:48, Marco Vannini wrote:

I think that you should go to watch where the log are stored (configurable by admin panel) then, or in the file specified or in machine's system log file

That is it! Go to Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule. On Unix/Linux OTRS is logging per default in SysLog. On Windows per default in a file (for file location see the same SysConfig screen, LogModule::LogFile). The log in the admin interface shows "only" the last 32k of logged messages. -Martin

Hi Lev, On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:

Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule

My settings are as follows:

LogModule: Syslog LogModule::SysLog::Facility: user LogModule::SysLog::Charset: iso-8859-1 LogModule::LogFile: /var/log/otrs.log LogModule::LogFile::Date: No LogSystemCacheSize: 4096 (this last is greyed out)

It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.

My questions are:

1) Can I retrieve the Syslog/log file to see the logged entries?

The SysLog files of you system should be located under /var/log/ messages or something like that. Just ask your sys admin.

2) Can I make a change so that the log shows more than 32k of logged messages?

Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs. -Martin

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=111 On Aug 14, 2009, at 12:45 , Lev Davidovich wrote:

In the Admin InterfaceI tried to change LogSystemCacheSize to 32000 and now I can't log on to OTRS and am getting the error message below.

Can someone please help as a matter of urgency?

Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4.

Thanks a lot From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 11:09:24 Subject: Re: [otrs] System log

Hi Lev,

On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:

...

Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule

My settings are as follows:

LogModule: Syslog LogModule::SysLog::Facility: user LogModule::SysLog::Charset: iso-8859-1 LogModule::LogFile: /var/log/otrs.log LogModule::LogFile::Date: No LogSystemCacheSize: 4096 (this last is greyed out)

It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.

...

My questions are:

1) Can I retrieve the Syslog/log file to see the logged entries?

The SysLog files of you system should be located under /var/log/ messages or something like that. Just ask your sys admin.

...

2) Can I make a change so that the log shows more than 32k of logged messages?

Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs.

-Martin

You need to remove your shared memory segment. The new one need to be created with new site. The easiest way is to reboot your machine, the all shared memory segments gets created new. -M On Aug 14, 2009, at 12:58 , Lev Davidovich wrote:

Is there a way I can simply get the system to revert back to what it was before I made the change?

From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 11:48:05 Subject: Re: [otrs] System log

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=111

On Aug 14, 2009, at 12:45 , Lev Davidovich wrote:

...

In the Admin InterfaceI tried to change LogSystemCacheSize to 32000 and now I can't log on to OTRS and am getting the error message below.

Can someone please help as a matter of urgency?

Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/ Log.pm line 83, <PRODUCT> line 4.

Thanks a lot From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 11:09:24 Subject: Re: [otrs] System log

Hi Lev,

On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:

...

Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule

My settings are as follows:

LogModule: Syslog LogModule::SysLog::Facility: user LogModule::SysLog::Charset: iso-8859-1 LogModule::LogFile: /var/log/otrs.log LogModule::LogFile::Date: No LogSystemCacheSize: 4096 (this last is greyed out)

It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.

...

My questions are:

1) Can I retrieve the Syslog/log file to see the logged entries?

The SysLog files of you system should be located under /var/log/ messages or something like that. Just ask your sys admin.

...

2) Can I make a change so that the log shows more than 32k of logged messages?

Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs.

-Martin

In the Admin Manual of OTRS version1 2.1 chapter “5.18. System Log” states that   “The count of the shown log entries can be specified via the LogSystemCacheSize config parameter.”   From version 2.2 onwards, the Admin Manual no longer contains this sentence in “Chapter 5.18 System Log”. Could this be significant in terms of what I was trying to do today on version 2.3? Is that parameter no longer operational/changeable?   ________________________________ From: Lev Davidovich To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 12:24:47 Subject: Re: [otrs] System log I found this in the otrs lists. http://lists.otrs.org/pipermail/otrs/2003-April/001346.html Is this what I need to do? Remove the shared memory segment and reboot the machine? How do I do this from the command line of a Windows PC? ________________________________ From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 12:10:43 Subject: Re: [otrs] System log You need to remove your shared memory segment. The new one need to be created with new site. The easiest way is to reboot your machine, the all shared memory segments gets created new. -M On Aug 14, 2009, at 12:58 , Lev Davidovich wrote:

Is there a way I can simply get the system to revert back to what it was before I made the change?

From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 11:48:05 Subject: Re: [otrs] System log

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=111

On Aug 14, 2009, at 12:45 , Lev Davidovich wrote:

...

In the Admin InterfaceI tried to change LogSystemCacheSize to 32000 and now I can't log on to OTRS and am getting the error message below.

Can someone please help as a matter of urgency?

Invalid argument at /opt/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 83, <PRODUCT> line 4.

Thanks a lot From: Martin Edenhofer To: User questions and discussions about OTRS. Sent: Friday, 14 August, 2009 11:09:24 Subject: Re: [otrs] System log

Hi Lev,

On Aug 14, 2009, at 11:35 , Lev Davidovich wrote:

...

Yes I have visited Admin Interface -> SysConfig -> Framework -> Core::Log -> LogModule

My settings are as follows:

LogModule: Syslog LogModule::SysLog::Facility:  user LogModule::SysLog::Charset: iso-8859-1 LogModule::LogFile: /var/log/otrs.log LogModule::LogFile::Date: No LogSystemCacheSize: 4096 (this last is greyed out)

It seems you are using OTRS 2.3, 4k. OTRS 2.4 is 32k.

...

My questions are:

1) Can I retrieve the Syslog/log file to see the logged entries?

The SysLog files of you system should be located under /var/log/messages or something like that. Just ask your sys admin.

...

2) Can I make a change so that the log shows more than 32k of logged messages?

Change LogSystemCacheSize, but I do not recommend to use more the 32k. If you want to retrive older logs, just use SysLog logs.

-Martin

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I found a directory called "otrs/var/log" with various ".log" files but nothing after October 2008 and mostly composed of files with names starting with "LoopProtection" followed by the date and endiong with ".log" and consisting of what seem like the usernames of the people logging on to the system??!! ________________________________ From: LQ Marshall To: User questions and discussions about OTRS. Sent: Thursday, 13 August, 2009 14:50:59 Subject: Re: [otrs] System log I ?think? The system log is stored as /var/log/otrs.  No where near our box or I'd verify first.  ________________________________ Alan McKay wrote: Hmmm, that's interesting. I was going to say you could use the SQL box to view the appropriate DB table, but I can't find a DB table for the system log!

How are you searching for the DB table - where are you looking? ________________________________ From: Alan McKay To: User questions and discussions about OTRS. Sent: Thursday, 13 August, 2009 14:43:24 Subject: Re: [otrs] System log Hmmm, that's interesting.  I was going to say you could use the SQL box to view the appropriate DB table, but I can't find a DB table for the system log! -- “Don't eat anything you've ever seen advertised on TV”         - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/