Apache::DBI/Reload and Mod_Perl support assessment

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OTRS 2.4.2 Package Manager error...

David Holder

16 Aug 2009 16 Aug '09

4:33 p.m.

Hi Everyone I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues: Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pm http://config.pm file. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default. Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved. Thanks. David

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Michiel Beijen

16 Aug 16 Aug

8:56 p.m.

Hi David, Apart from installing Apache::DBI you would also need to call it after mod_perl startup and before the activation of the DBI modules - edit scripts/apache2-perl-startup.pl use Apache::DBI (); Apache::DBI->connect_on_init('DBI:mysql:connectionstring....'); See also http://search.cpan.org/~abh/Apache-DBI/DBI.pm Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Sun, Aug 16, 2009 at 18:33, David Holder wrote:

...

Hi Everyone

I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues:

Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pmfile. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default.

Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved.

Thanks.

David

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David Holder

9:10 p.m.

Hi Michiel, I've done as you've instructed, restarted my web server but still it's coming up as critical in my support assesment. Any ideas? David Michiel Beijen wrote:

...

Hi David,

Apart from installing Apache::DBI you would also need to call it after mod_perl startup and before the activation of the DBI modules - edit |scripts/apache2-perl-startup.pl

| use Apache::DBI ();

Apache::DBI->connect_on_init('DBI:mysql:connectionstring....');

See also http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Aug 16, 2009 at 18:33, David Holder mailto:david.holder@gmail.com> wrote:

Hi Everyone

I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues:

Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical

I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pm http://config.pm file. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default.

Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved.

Thanks.

David

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Michiel Beijen

9:15 p.m.

Are you sure you've called it in the configuration file BEFORE any of the DBI modules are loaded? If you use apache2-perl-startup.pl you best add to the TOP of the file, and not the bottom. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Sun, Aug 16, 2009 at 23:10, David Holder wrote:

...

Hi Michiel,

I've done as you've instructed, restarted my web server but still it's coming up as critical in my support assesment. Any ideas?

David

Michiel Beijen wrote:

Hi David,

Apart from installing Apache::DBI you would also need to call it after mod_perl startup and before the activation of the DBI modules - edit scripts/apache2-perl-startup.pl

use Apache::DBI ();

Apache::DBI->connect_on_init('DBI:mysql:connectionstring....');

See also http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Aug 16, 2009 at 18:33, David Holder wrote:

...
Hi Everyone

I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues:

Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pmfile. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default.

Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved.

Thanks.

David

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David Holder

9:32 p.m.

Hi Michiel, In my apache2-perl-startup.pl I have this at the top: use strict; use warnings; Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'MyOTRSPassword'); Then the rest... Thanks, On Sun, Aug 16, 2009 at 10:15 PM, Michiel Beijen wrote:

...

Are you sure you've called it in the configuration file BEFORE any of the DBI modules are loaded? If you use apache2-perl-startup.pl you best add to the TOP of the file, and not the bottom. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Aug 16, 2009 at 23:10, David Holder wrote:

...
Hi Michiel,

I've done as you've instructed, restarted my web server but still it's coming up as critical in my support assesment. Any ideas?

David

Michiel Beijen wrote:

Hi David,

Apart from installing Apache::DBI you would also need to call it after mod_perl startup and before the activation of the DBI modules - edit scripts/apache2-perl-startup.pl

use Apache::DBI ();

Apache::DBI->connect_on_init('DBI:mysql:connectionstring....');

See also http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Aug 16, 2009 at 18:33, David Holder wrote:

...
Hi Everyone

I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues:

Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pmfile. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default.

Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved.

Thanks.

David

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guenther.rasch＠gmx.de

18 Aug 18 Aug

9:05 a.m.

Hi David, are you using SuSE Linux? If so, please add the statement "perl" to APACHE_MODULES="..." in /etc/sysconfig/apache2 and restart. Please take care of installing mod_perl, DBI and Apache2::Reload before... Günther -------- Original-Nachricht --------

...

Datum: Sun, 16 Aug 2009 22:10:23 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...

Hi Michiel,

I've done as you've instructed, restarted my web server but still it's coming up as critical in my support assesment. Any ideas?

David

Michiel Beijen wrote:

...
Hi David,

Apart from installing Apache::DBI you would also need to call it after mod_perl startup and before the activation of the DBI modules - edit |scripts/apache2-perl-startup.pl

| use Apache::DBI ();

Apache::DBI->connect_on_init('DBI:mysql:connectionstring....');

See also http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Aug 16, 2009 at 18:33, David Holder mailto:david.holder@gmail.com> wrote:

Hi Everyone

I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues:

Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical

I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pm http://config.pm file. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default.

Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved.

Thanks.

David

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David Holder

9:55 a.m.

Hi Günther, I'm using Fedora core and no such file exists. As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I don't know why this is working. Regards, David On Tue, Aug 18, 2009 at 10:05 AM, wrote:

...

Hi David,

are you using SuSE Linux?

If so, please add the statement "perl" to APACHE_MODULES="..." in /etc/sysconfig/apache2 and restart.

Please take care of installing mod_perl, DBI and Apache2::Reload before...

Günther

-------- Original-Nachricht --------

...
Datum: Sun, 16 Aug 2009 22:10:23 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Hi Michiel,

I've done as you've instructed, restarted my web server but still it's coming up as critical in my support assesment. Any ideas?

David

Michiel Beijen wrote:

...
Hi David,

Apart from installing Apache::DBI you would also need to call it after mod_perl startup and before the activation of the DBI modules - edit |scripts/apache2-perl-startup.pl

| use Apache::DBI ();

Apache::DBI->connect_on_init('DBI:mysql:connectionstring....');

See also http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Aug 16, 2009 at 18:33, David Holder mailto:david.holder@gmail.com> wrote:

Hi Everyone

I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues:

Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical

I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pm http://config.pm file. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default.

Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved.

Thanks.

David

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David Holder

10:06 a.m.

Just some more info Added the following in my httpd.conf file: LoadModule perl_module modules/mod_perl.so restarted apache and get the following in my error_log [Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload for server 127.0.0.1:0, exiting... Thanks.. David On Tue, Aug 18, 2009 at 10:55 AM, David Holder wrote:

...

Hi Günther,

I'm using Fedora core and no such file exists.

As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I don't know why this is working.

Regards,

David

On Tue, Aug 18, 2009 at 10:05 AM, wrote:

...
Hi David,

are you using SuSE Linux?

If so, please add the statement "perl" to APACHE_MODULES="..." in /etc/sysconfig/apache2 and restart.

Please take care of installing mod_perl, DBI and Apache2::Reload before...

Günther

-------- Original-Nachricht --------

...
Datum: Sun, 16 Aug 2009 22:10:23 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Hi Michiel,

I've done as you've instructed, restarted my web server but still it's coming up as critical in my support assesment. Any ideas?

David

Michiel Beijen wrote:

...
Hi David,

Apart from installing Apache::DBI you would also need to call it after mod_perl startup and before the activation of the DBI modules - edit |scripts/apache2-perl-startup.pl

| use Apache::DBI ();

Apache::DBI->connect_on_init('DBI:mysql:connectionstring....');

See also http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Aug 16, 2009 at 18:33, David Holder mailto:david.holder@gmail.com> wrote:

Hi Everyone

I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues:

Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical

I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pm http://config.pm file. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default.

Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved.

Thanks.

David

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guenther.rasch＠gmx.de

10:12 a.m.

Hi, try cpan Apache2::Reload If it does not work, update your CPAN-Modules first with perl -MCPAN -e shell; Check your OTRS-Perl-Modules if any is outdated: $OTRS_HOME$\bin\otrs.checkModules Regards Guenther -------- Original-Nachricht --------

...

Datum: Tue, 18 Aug 2009 11:06:28 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...

Just some more info

Added the following in my httpd.conf file:

LoadModule perl_module modules/mod_perl.so

restarted apache and get the following in my error_log

[Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload for server 127.0.0.1:0, exiting...

Thanks..

David

On Tue, Aug 18, 2009 at 10:55 AM, David Holder wrote:

...
Hi Günther,

I'm using Fedora core and no such file exists.

As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I don't know why this is working.

Regards,

David

On Tue, Aug 18, 2009 at 10:05 AM, wrote:

...
Hi David,

are you using SuSE Linux?

If so, please add the statement "perl" to APACHE_MODULES="..." in /etc/sysconfig/apache2 and restart.

Please take care of installing mod_perl, DBI and Apache2::Reload before...

Günther

-------- Original-Nachricht --------

...
Datum: Sun, 16 Aug 2009 22:10:23 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Hi Michiel,

I've done as you've instructed, restarted my web server but still it's coming up as critical in my support assesment. Any ideas?

David

Michiel Beijen wrote:

...
Hi David,

Apart from installing Apache::DBI you would also need to call it after mod_perl startup and before the activation of the DBI modules - edit |scripts/apache2-perl-startup.pl

| use Apache::DBI ();

Apache::DBI->connect_on_init('DBI:mysql:connectionstring....');

See also http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Aug 16, 2009 at 18:33, David Holder mailto:david.holder@gmail.com> wrote:

Hi Everyone

I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues:

Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical

I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pm http://config.pm file. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default.

Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved.

Thanks.

David

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David Holder

11:08 a.m.

Hi, Cpan Apache2::Reload returned with: CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz Can't locate ModPerl/MM.pm in @INC (@INC contains: /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at Makefile.PL line 39. Warning: No success on command[/usr/bin/perl Makefile.PL] Warning (usually harmless): 'YAML' not installed, will not store persistent state PHRED/Apache-Reload-0.10.tar.gz /usr/bin/perl Makefile.PL -- NOT OK Running make test Make had some problems, won't test Running make install Make had some problems, won't install Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'. Falling back to other methods to determine prerequisites Have tried even with updating. Have ran the checkmodules script which have required modules missing. Would have thought OTRS would download the dependencies or something.... I assume i need to install gcc/g++ to install some of these modules? David On Tue, Aug 18, 2009 at 11:12 AM, wrote:

...

Hi,

try

cpan Apache2::Reload

If it does not work, update your CPAN-Modules first with

perl -MCPAN -e shell;

Check your OTRS-Perl-Modules if any is outdated: $OTRS_HOME$\bin\otrs.checkModules

Regards Guenther

-------- Original-Nachricht --------

...
Datum: Tue, 18 Aug 2009 11:06:28 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Just some more info

Added the following in my httpd.conf file:

LoadModule perl_module modules/mod_perl.so

restarted apache and get the following in my error_log

[Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload for server 127.0.0.1:0, exiting...

Thanks..

David

On Tue, Aug 18, 2009 at 10:55 AM, David Holder wrote:

...
Hi Günther,

I'm using Fedora core and no such file exists.

As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I don't know why this is working.

Regards,

David

On Tue, Aug 18, 2009 at 10:05 AM, wrote:

...
Hi David,

are you using SuSE Linux?

If so, please add the statement "perl" to APACHE_MODULES="..." in /etc/sysconfig/apache2 and restart.

Please take care of installing mod_perl, DBI and Apache2::Reload before...

Günther

-------- Original-Nachricht --------

...
Datum: Sun, 16 Aug 2009 22:10:23 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Hi Michiel,

I've done as you've instructed, restarted my web server but still it's coming up as critical in my support assesment. Any ideas?

David

Michiel Beijen wrote:

...
Hi David,

Apart from installing Apache::DBI you would also need to call it after mod_perl startup and before the activation of the DBI modules - edit |scripts/apache2-perl-startup.pl

| use Apache::DBI ();

Apache::DBI->connect_on_init('DBI:mysql:connectionstring....');

See also http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

Regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Sun, Aug 16, 2009 at 18:33, David Holder < david.holder@gmail.com mailto:david.holder@gmail.com> wrote:

Hi Everyone

I've got OTRS installed onto a Fedora Core 11 box and would like to resolve these performance issues:

Check Comment State Check if the system use Apache::DBI. Apache::DBI should be used to get a better performance (pre establish database connections). Critical Check if the system use Apache::Reload/Apache2::Reload. You should use Apache::Reload or Apache2::Reload to increase your performance. Critical Check used mod_perl version. You should use mod_perl to increase your performance. Critical

I have ensured that mod_perl / apache2::reload / apache::DBI is also installed. I know for apache::DBI requires modification of the config.pm http://config.pm file. But with the windows version of OTRS the apache2::Reload and mod_perl were turned on by default.

Excuse my Linux n00bness, would really appreciate some help with getting these issues resolved.

Thanks.

David

...
...
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guenther.rasch＠gmx.de

11:47 a.m.

Hi, I´ve had the same error yesterday and I resolved all of the dependencies with cpan (check-module output). So I compiled Apache2::Reload without errors... Regards Günther -------- Original-Nachricht --------

...

Datum: Tue, 18 Aug 2009 12:08:55 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...

Hi,

Cpan Apache2::Reload returned with:

CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz

Can't locate ModPerl/MM.pm in @INC (@INC contains: /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at Makefile.PL line 39. Warning: No success on command[/usr/bin/perl Makefile.PL] Warning (usually harmless): 'YAML' not installed, will not store persistent state PHRED/Apache-Reload-0.10.tar.gz /usr/bin/perl Makefile.PL -- NOT OK Running make test Make had some problems, won't test Running make install Make had some problems, won't install Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'. Falling back to other methods to determine prerequisites

Have tried even with updating.

Have ran the checkmodules script which have required modules missing. Would have thought OTRS would download the dependencies or something....

I assume i need to install gcc/g++ to install some of these modules?

David

On Tue, Aug 18, 2009 at 11:12 AM, wrote:

...
Hi,

try

cpan Apache2::Reload

If it does not work, update your CPAN-Modules first with

perl -MCPAN -e shell;

Check your OTRS-Perl-Modules if any is outdated: $OTRS_HOME$\bin\otrs.checkModules

Regards Guenther

-------- Original-Nachricht --------

...
Datum: Tue, 18 Aug 2009 11:06:28 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Just some more info

Added the following in my httpd.conf file:

LoadModule perl_module modules/mod_perl.so

restarted apache and get the following in my error_log

[Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload for server 127.0.0.1:0, exiting...

Thanks..

David

On Tue, Aug 18, 2009 at 10:55 AM, David Holder wrote:

...
Hi Günther,

I'm using Fedora core and no such file exists.

As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I don't know why this is working.

Regards,

David

On Tue, Aug 18, 2009 at 10:05 AM, wrote:

...
Hi David,

are you using SuSE Linux?

If so, please add the statement "perl" to APACHE_MODULES="..." in /etc/sysconfig/apache2 and restart.

Please take care of installing mod_perl, DBI and Apache2::Reload before...

Günther

-------- Original-Nachricht --------

...
Datum: Sun, 16 Aug 2009 22:10:23 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Hi Michiel,

I've done as you've instructed, restarted my web server but still it's coming up as critical in my support assesment. Any ideas?

David

Michiel Beijen wrote: > Hi David, > > Apart from installing Apache::DBI you would also need to call it after > mod_perl startup and before the activation of the DBI modules - edit > |scripts/apache2-perl-startup.pl > > | > use Apache::DBI (); > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring....'); > > See also

http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

...
...
...
...
> http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm > > Regards, > -- > Michiel Beijen > Software Consultant > +31 6 - 457 42 418 > Bee Free IT + http://beefreeit.nl > > > On Sun, Aug 16, 2009 at 18:33, David Holder < david.holder@gmail.com > mailto:david.holder@gmail.com> wrote: > > Hi Everyone > > I've got OTRS installed onto a Fedora Core 11 box and would like > to resolve these performance issues: > > Check Comment State > Check if the system use Apache::DBI. > Apache::DBI should be used to get a better performance (pre > establish database connections). Critical > Check if the system use Apache::Reload/Apache2::Reload. > You should use Apache::Reload or Apache2::Reload to increase your > performance. Critical > Check used mod_perl version. > You should use mod_perl to increase your performance. Critical > > > I have ensured that mod_perl / apache2::reload / apache::DBI is > also installed. I know for apache::DBI requires modification of > the config.pm http://config.pm file. But with the windows > version of OTRS the apache2::Reload and mod_perl were turned on by > default. > > Excuse my Linux n00bness, would really appreciate some help with > getting these issues resolved. > > Thanks. > > David > >

...
...
...
...
> OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > >

...
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...
...
> >

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David Holder

12:34 p.m.

Hi Guenther, Thought I would e-mail you direct as you seem to be the main person quite knowledgeable about installing the required PERL modules. I've managed to install some, and here is my output from otrs.checkmodules: [root@OTRS2 /]# /opt/otrs/bin/otrs.checkModules o CGI............................ok (v3.43) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.22) o DBI............................ok (v1.607) o DBD::mysql.....................ok (v4.010) o Digest::MD5....................ok (v2.36_01) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v5.824) o Encode::HanExtra...............Not installed! (Optional - Required to handle mails with several Chinese character sets.) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07_01) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.65) o Net::POP3......................ok (v2.29) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.26) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.31) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................ok (v0.39) o GD.............................ok (v2.44) o GD::Text....................Not installed! (Optional - Required for stats.) o GD::Graph...................Not installed! (Optional - Required for stats.) o GD::Graph::lines............Not installed! (Optional - Required for stats.) o GD::Text::Align.............Not installed! (Optional - Required for stats.) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v2.008) o XML::Parser....................Not installed! (Optional - Required for faster xml handling.) I have installed GD though: cpan[1]> install GD CPAN: Storable loaded ok (v2.18) Going to read /root/.cpan/Metadata Database was generated on Mon, 03 Aug 2009 04:27:49 GMT CPAN: YAML loaded ok (v0.68) Going to read /root/.cpan/build/ ............................................................................DONE Found 2 old builds, restored the state of 2 GD is up to date (2.44). Can you please elaborate on: cpan (check-module output). So I compiled Apache2::Reload without errors... Thanks, David On Tue, Aug 18, 2009 at 12:47 PM, wrote:

...

Hi,

I´ve had the same error yesterday and I resolved all of the dependencies with cpan (check-module output). So I compiled Apache2::Reload without errors...

Regards Günther

-------- Original-Nachricht --------

...
Datum: Tue, 18 Aug 2009 12:08:55 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
...
...
edit

...
...
> > |scripts/apache2-perl-startup.pl > > > > | > > use Apache::DBI (); > > > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring....'); > > > > See also

http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

...
...
...
> > http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm > > > > Regards, > > -- > > Michiel Beijen > > Software Consultant > > +31 6 - 457 42 418 > > Bee Free IT + http://beefreeit.nl > > > > > > On Sun, Aug 16, 2009 at 18:33, David Holder < david.holder@gmail.com > > mailto:david.holder@gmail.com> wrote: > > > > Hi Everyone > > > > I've got OTRS installed onto a Fedora Core 11 box and would like > > to resolve these performance issues: > > > > Check Comment State > > Check if the system use Apache::DBI. > > Apache::DBI should be used to get a better performance (pre > > establish database connections). Critical > > Check if the system use Apache::Reload/Apache2::Reload. > > You should use Apache::Reload or Apache2::Reload to increase your > > performance. Critical > > Check used mod_perl version. > > You should use mod_perl to increase your performance. Critical > > > > > > I have ensured that mod_perl / apache2::reload / apache::DBI is > > also installed. I know for apache::DBI requires modification of > > the config.pm http://config.pm file. But with the windows > > version of OTRS the apache2::Reload and mod_perl were turned on by > > default. > > > > Excuse my Linux n00bness, would really appreciate some help with > > getting these issues resolved. > > > > Thanks. > > > > David > > > > >

...
...
...
> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > >

...
...
...
...
> > > >

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> > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ >

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...
Hi,

Cpan Apache2::Reload returned with:

CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz

Can't locate ModPerl/MM.pm in @INC (@INC contains: /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at Makefile.PL line 39. Warning: No success on command[/usr/bin/perl Makefile.PL] Warning (usually harmless): 'YAML' not installed, will not store persistent state PHRED/Apache-Reload-0.10.tar.gz /usr/bin/perl Makefile.PL -- NOT OK Running make test Make had some problems, won't test Running make install Make had some problems, won't install Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'. Falling back to other methods to determine prerequisites

Have tried even with updating.

Have ran the checkmodules script which have required modules missing. Would have thought OTRS would download the dependencies or something....

I assume i need to install gcc/g++ to install some of these modules?

David

On Tue, Aug 18, 2009 at 11:12 AM, wrote:

...
Hi,

try

cpan Apache2::Reload

If it does not work, update your CPAN-Modules first with

perl -MCPAN -e shell;

Check your OTRS-Perl-Modules if any is outdated: $OTRS_HOME$\bin\otrs.checkModules

Regards Guenther

-------- Original-Nachricht --------

...
Datum: Tue, 18 Aug 2009 11:06:28 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Just some more info

Added the following in my httpd.conf file:

LoadModule perl_module modules/mod_perl.so

restarted apache and get the following in my error_log

[Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload for server 127.0.0.1:0, exiting...

Thanks..

David

On Tue, Aug 18, 2009 at 10:55 AM, David Holder wrote:

...
Hi Günther,

I'm using Fedora core and no such file exists.

As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I don't know why this is working.

Regards,

David

On Tue, Aug 18, 2009 at 10:05 AM, wrote:

...
Hi David,

are you using SuSE Linux?

If so, please add the statement "perl" to APACHE_MODULES="..." in /etc/sysconfig/apache2 and restart.

Please take care of installing mod_perl, DBI and Apache2::Reload before...

Günther

-------- Original-Nachricht -------- > Datum: Sun, 16 Aug 2009 22:10:23 +0100 > Von: David Holder > An: "User questions and discussions about OTRS."
...
...
...
...
> Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

> Hi Michiel, > > I've done as you've instructed, restarted my web server but still it's > coming up as critical in my support assesment. Any ideas? > > David > > Michiel Beijen wrote: > > Hi David, > > > > Apart from installing Apache::DBI you would also need to call it after > > mod_perl startup and before the activation of the DBI modules

-- GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT! Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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guenther.rasch＠gmx.de

12:53 p.m.

Hi, -------- Original-Nachricht --------

...

Can you please elaborate on:

cpan (check-module output). So I compiled Apache2::Reload without errors...

for example cpan XML::Parser so it would be installed... So, you´ve make, gcc, gcc++ installed? ModPerl::MM?

...

On Tue, Aug 18, 2009 at 12:47 PM, wrote:

...
Hi,

I´ve had the same error yesterday and I resolved all of the dependencies with cpan (check-module output). So I compiled Apache2::Reload without errors...

Regards Günther

-------- Original-Nachricht --------

...
Datum: Tue, 18 Aug 2009 12:08:55 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Hi,

Cpan Apache2::Reload returned with:

CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz

Can't locate ModPerl/MM.pm in @INC (@INC contains: /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at Makefile.PL line 39. Warning: No success on command[/usr/bin/perl Makefile.PL] Warning (usually harmless): 'YAML' not installed, will not store persistent state PHRED/Apache-Reload-0.10.tar.gz /usr/bin/perl Makefile.PL -- NOT OK Running make test Make had some problems, won't test Running make install Make had some problems, won't install Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'. Falling back to other methods to determine prerequisites

Have tried even with updating.

Have ran the checkmodules script which have required modules missing. Would have thought OTRS would download the dependencies or something....

I assume i need to install gcc/g++ to install some of these modules?

David

On Tue, Aug 18, 2009 at 11:12 AM, wrote:

...
Hi,

try

cpan Apache2::Reload

If it does not work, update your CPAN-Modules first with

perl -MCPAN -e shell;

Check your OTRS-Perl-Modules if any is outdated: $OTRS_HOME$\bin\otrs.checkModules

Regards Guenther

-------- Original-Nachricht --------

...
Datum: Tue, 18 Aug 2009 11:06:28 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Just some more info

Added the following in my httpd.conf file:

LoadModule perl_module modules/mod_perl.so

restarted apache and get the following in my error_log

[Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload for server 127.0.0.1:0, exiting...

Thanks..

David

On Tue, Aug 18, 2009 at 10:55 AM, David Holder wrote:

...
Hi Günther,

I'm using Fedora core and no such file exists.

As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I don't know why this is working.

Regards,

David

On Tue, Aug 18, 2009 at 10:05 AM, wrote:

> Hi David, > > are you using SuSE Linux? > > If so, please add the statement "perl" to > APACHE_MODULES="..." in /etc/sysconfig/apache2 > and restart. > > Please take care of installing mod_perl, DBI > and Apache2::Reload before... > > Günther > > > -------- Original-Nachricht -------- > > Datum: Sun, 16 Aug 2009 22:10:23 +0100 > > Von: David Holder > > An: "User questions and discussions about OTRS."
...
...
...
> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment > > > Hi Michiel, > > > > I've done as you've instructed, restarted my web server but still it's > > coming up as critical in my support assesment. Any ideas? > > > > David > > > > Michiel Beijen wrote: > > > Hi David, > > > > > > Apart from installing Apache::DBI you would also need to call it after > > > mod_perl startup and before the activation of the DBI modules

...
...
...
edit

...
> > > |scripts/apache2-perl-startup.pl > > > > > > | > > > use Apache::DBI (); > > > > > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring....'); > > > > > > See also

http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

...
...
http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

...
...
> > > http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm > > > > > > Regards, > > > -- > > > Michiel Beijen > > > Software Consultant > > > +31 6 - 457 42 418 > > > Bee Free IT + http://beefreeit.nl > > > > > > > > > On Sun, Aug 16, 2009 at 18:33, David Holder < david.holder@gmail.com > > > mailto:david.holder@gmail.com> wrote: > > > > > > Hi Everyone > > > > > > I've got OTRS installed onto a Fedora Core 11 box and would like > > > to resolve these performance issues: > > > > > > Check Comment State > > > Check if the system use Apache::DBI. > > > Apache::DBI should be used to get a better performance > (pre > > > establish database connections). Critical > > > Check if the system use Apache::Reload/Apache2::Reload. > > > You should use Apache::Reload or Apache2::Reload to > increase your > > > performance. Critical > > > Check used mod_perl version. > > > You should use mod_perl to increase your performance. > Critical > > > > > > > > > I have ensured that mod_perl / apache2::reload / apache::DBI is > > > also installed. I know for apache::DBI requires modification of > > > the config.pm http://config.pm file. But with the windows > > > version of OTRS the apache2::Reload and mod_perl were turned on by > > > default. > > > > > > Excuse my Linux n00bness, would really appreciate some help with > > > getting these issues resolved. > > > > > > Thanks. > > > > > > David > > > > > > > >

...
...
...
...
...
> > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > > > > >

...
...
...
...
...
> > > > > >

...
...
...
...
...
> > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > > http://www.otrs.com/en/support/enterprise-subscription/ > > > > -- > GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT! > Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01 >

...
...
...
> OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >

-- GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT! Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01

...
...
...
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

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David Holder

1:06 p.m.

Hi, I have all the relevant compilers installed. With the example of XML::Parser I get the following: make[1]: *** [Expat.o] Error 1 make[1]: Leaving directory `/root/.cpan/build/XML-Parser-2.36-0Y9l54/Expat' make: *** [subdirs] Error 2 MSERGEANT/XML-Parser-2.36.tar.gz /usr/bin/make -- NOT OK Running make test Can't test without successful make Running make install Make had returned bad status, install seems impossible Failed during this command: MSERGEANT/XML-Parser-2.36.tar.gz : make NO On Tue, Aug 18, 2009 at 1:53 PM, wrote:

...

Hi,

-------- Original-Nachricht --------

...
Can you please elaborate on:

cpan (check-module output). So I compiled Apache2::Reload without errors...

for example cpan XML::Parser

so it would be installed...

So, you´ve make, gcc, gcc++ installed? ModPerl::MM?

...
On Tue, Aug 18, 2009 at 12:47 PM, wrote:

...
Hi,

I´ve had the same error yesterday and I resolved all of the dependencies with cpan (check-module output). So I compiled Apache2::Reload without errors...

Regards Günther

-------- Original-Nachricht --------

...
Datum: Tue, 18 Aug 2009 12:08:55 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support

assessment

...
...
...
Hi,

Cpan Apache2::Reload returned with:

CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz

Can't locate ModPerl/MM.pm in @INC (@INC contains: /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi

/usr/lib/perl5/5.10.0

...

...
/usr/lib/perl5/site_perl .) at Makefile.PL line 39. Warning: No success on command[/usr/bin/perl Makefile.PL] Warning (usually harmless): 'YAML' not installed, will not store persistent state PHRED/Apache-Reload-0.10.tar.gz /usr/bin/perl Makefile.PL -- NOT OK Running make test Make had some problems, won't test Running make install Make had some problems, won't install Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'. Falling back to other methods to determine prerequisites

Have tried even with updating.

Have ran the checkmodules script which have required modules missing. Would have thought OTRS would download the dependencies or something....

I assume i need to install gcc/g++ to install some of these modules?

David

On Tue, Aug 18, 2009 at 11:12 AM, wrote:

...
Hi,

try

cpan Apache2::Reload

If it does not work, update your CPAN-Modules first with

perl -MCPAN -e shell;

Check your OTRS-Perl-Modules if any is outdated: $OTRS_HOME$\bin\otrs.checkModules

Regards Guenther

-------- Original-Nachricht --------

...
Datum: Tue, 18 Aug 2009 11:06:28 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

...
Just some more info

Added the following in my httpd.conf file:

LoadModule perl_module modules/mod_perl.so

restarted apache and get the following in my error_log

[Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload for server 127.0.0.1:0, exiting...

Thanks..

David

On Tue, Aug 18, 2009 at 10:55 AM, David Holder wrote:

> Hi Günther, > > I'm using Fedora core and no such file exists. > > As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I > don't know why this is working. > > Regards, > > David > > > On Tue, Aug 18, 2009 at 10:05 AM, wrote: > >> Hi David, >> >> are you using SuSE Linux? >> >> If so, please add the statement "perl" to >> APACHE_MODULES="..." in /etc/sysconfig/apache2 >> and restart. >> >> Please take care of installing mod_perl, DBI >> and Apache2::Reload before... >> >> Günther >> >> >> -------- Original-Nachricht -------- >> > Datum: Sun, 16 Aug 2009 22:10:23 +0100 >> > Von: David Holder >> > An: "User questions and discussions about OTRS."
...
...
>> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment >> >> > Hi Michiel, >> > >> > I've done as you've instructed, restarted my web server but still it's >> > coming up as critical in my support assesment. Any ideas? >> > >> > David >> > >> > Michiel Beijen wrote: >> > > Hi David, >> > > >> > > Apart from installing Apache::DBI you would also need to call it after >> > > mod_perl startup and before the activation of the DBI modules

...
...
...
edit >> > > |scripts/apache2-perl-startup.pl >> > > >> > > | >> > > use Apache::DBI (); >> > > >> > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring....'); >> > > >> > > See also

http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

...
...
http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

...
>> > > http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm >> > > >> > > Regards, >> > > -- >> > > Michiel Beijen >> > > Software Consultant >> > > +31 6 - 457 42 418 >> > > Bee Free IT + http://beefreeit.nl >> > > >> > > >> > > On Sun, Aug 16, 2009 at 18:33, David Holder < david.holder@gmail.com >> > > mailto:david.holder@gmail.com> wrote: >> > > >> > > Hi Everyone >> > > >> > > I've got OTRS installed onto a Fedora Core 11 box and would like >> > > to resolve these performance issues: >> > > >> > > Check Comment State >> > > Check if the system use Apache::DBI. >> > > Apache::DBI should be used to get a better performance >> (pre >> > > establish database connections). Critical >> > > Check if the system use Apache::Reload/Apache2::Reload. >> > > You should use Apache::Reload or Apache2::Reload to >> increase your >> > > performance. Critical >> > > Check used mod_perl version. >> > > You should use mod_perl to increase your performance. >> Critical >> > > >> > > >> > > I have ensured that mod_perl / apache2::reload / apache::DBI is >> > > also installed. I know for apache::DBI requires modification of >> > > the config.pm http://config.pm file. But with the windows >> > > version of OTRS the apache2::Reload and mod_perl were turned on by >> > > default. >> > > >> > > Excuse my Linux n00bness, would really appreciate some help with >> > > getting these issues resolved. >> > > >> > > Thanks. >> > > >> > > David >> > > >> > > >> >

...
...
...
...
>> > > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > > Archive: http://lists.otrs.org/pipermail/otrs >> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > >> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > > http://www.otrs.com/en/support/enterprise-subscription/ >> > > >> > > >> > > >>

...
...
...
...
>> > > >> > >

...
...
...
...
>> > > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > > Archive: http://lists.otrs.org/pipermail/otrs >> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > >> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> > > http://www.otrs.com/en/support/enterprise-subscription/ >> > >> >> -- >> GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT! >> Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01 >>

...
...
>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >

-- GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT! Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01

...
...
...
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

-- GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT! Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

David Holder

19 Aug 19 Aug

10:37 a.m.

For anyone that experiences this problem I had to install the apache dev files. So it appears that mod_perl will not work straight away, even though it's a dependency of the OTRS package. Regards, David On Tue, Aug 18, 2009 at 2:06 PM, David Holder wrote:

...

Hi,

I have all the relevant compilers installed.

With the example of XML::Parser I get the following:

make[1]: *** [Expat.o] Error 1 make[1]: Leaving directory `/root/.cpan/build/XML-Parser-2.36-0Y9l54/Expat' make: *** [subdirs] Error 2 MSERGEANT/XML-Parser-2.36.tar.gz /usr/bin/make -- NOT OK Running make test Can't test without successful make Running make install Make had returned bad status, install seems impossible Failed during this command: MSERGEANT/XML-Parser-2.36.tar.gz : make NO

On Tue, Aug 18, 2009 at 1:53 PM, wrote:

...
Hi,

-------- Original-Nachricht --------

...
Can you please elaborate on:

cpan (check-module output). So I compiled Apache2::Reload without errors...

for example cpan XML::Parser

so it would be installed...

So, you´ve make, gcc, gcc++ installed? ModPerl::MM?

...
On Tue, Aug 18, 2009 at 12:47 PM, wrote:

...
Hi,

I´ve had the same error yesterday and I resolved all of the dependencies with cpan (check-module output). So I compiled Apache2::Reload without errors...

Regards Günther

-------- Original-Nachricht --------

...
Datum: Tue, 18 Aug 2009 12:08:55 +0100 Von: David Holder An: "User questions and discussions about OTRS." Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support

assessment

...
...
...
Hi,

Cpan Apache2::Reload returned with:

CPAN.pm: Going to build P/PH/PHRED/Apache-Reload-0.10.tar.gz

Can't locate ModPerl/MM.pm in @INC (@INC contains: /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi /usr/local/lib/perl5/site_perl/5.10.0 /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi

/usr/lib/perl5/5.10.0

...
...
/usr/lib/perl5/site_perl .) at Makefile.PL line 39. Warning: No success on command[/usr/bin/perl Makefile.PL] Warning (usually harmless): 'YAML' not installed, will not store persistent state PHRED/Apache-Reload-0.10.tar.gz /usr/bin/perl Makefile.PL -- NOT OK Running make test Make had some problems, won't test Running make install Make had some problems, won't install Could not read '/root/.cpan/build/Apache-Reload-0.10-rW6EkL/META.yml'. Falling back to other methods to determine prerequisites

Have tried even with updating.

Have ran the checkmodules script which have required modules missing. Would have thought OTRS would download the dependencies or something....

I assume i need to install gcc/g++ to install some of these modules?

David

On Tue, Aug 18, 2009 at 11:12 AM, wrote:

...
Hi,

try

cpan Apache2::Reload

If it does not work, update your CPAN-Modules first with

perl -MCPAN -e shell;

Check your OTRS-Perl-Modules if any is outdated: $OTRS_HOME$\bin\otrs.checkModules

Regards Guenther

-------- Original-Nachricht -------- > Datum: Tue, 18 Aug 2009 11:06:28 +0100 > Von: David Holder > An: "User questions and discussions about OTRS."
...

...
...
> Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support assessment

> Just some more info > > Added the following in my httpd.conf file: > > LoadModule perl_module modules/mod_perl.so > > restarted apache and get the following in my error_log > > [Tue Aug 18 11:03:20 2009] [error] Can't locate Apache2/Reload.pm in @INC > (@INC contains: ../../ /opt/otrs/Kernel/cpan-lib /opt/otrs/ > /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi > /usr/local/lib/perl5/site_perl/5.10.0 > /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi > /usr/lib/perl5/vendor_perl/5.10.0 /usr/lib/perl5/vendor_perl > /usr/lib64/perl5/5.10.0/x86_64-linux-thread-multi /usr/lib/perl5/5.10.0 > /usr/lib/perl5/site_perl . /etc/httpd) at (eval 105) line 3.\n > [Tue Aug 18 11:03:20 2009] [error] Can't load Perl module Apache2::Reload > for server 127.0.0.1:0, exiting... > > Thanks.. > > David > > > On Tue, Aug 18, 2009 at 10:55 AM, David Holder > wrote: > > > Hi Günther, > > > > I'm using Fedora core and no such file exists. > > > > As far as I know, Apadche2::Reload comes bundled in with mod_perl. So I > > don't know why this is working. > > > > Regards, > > > > David > > > > > > On Tue, Aug 18, 2009 at 10:05 AM, wrote: > > > >> Hi David, > >> > >> are you using SuSE Linux? > >> > >> If so, please add the statement "perl" to > >> APACHE_MODULES="..." in /etc/sysconfig/apache2 > >> and restart. > >> > >> Please take care of installing mod_perl, DBI > >> and Apache2::Reload before... > >> > >> Günther > >> > >> > >> -------- Original-Nachricht -------- > >> > Datum: Sun, 16 Aug 2009 22:10:23 +0100 > >> > Von: David Holder > >> > An: "User questions and discussions about OTRS."
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> >> > Betreff: Re: [otrs] Apache::DBI/Reload and Mod_Perl support > assessment > >> > >> > Hi Michiel, > >> > > >> > I've done as you've instructed, restarted my web server but still > it's > >> > coming up as critical in my support assesment. Any ideas? > >> > > >> > David > >> > > >> > Michiel Beijen wrote: > >> > > Hi David, > >> > > > >> > > Apart from installing Apache::DBI you would also need to call it > after > >> > > mod_perl startup and before the activation of the DBI modules

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> edit > >> > > |scripts/apache2-perl-startup.pl > >> > > > >> > > | > >> > > use Apache::DBI (); > >> > > > >> > > Apache::DBI->connect_on_init('DBI:mysql:connectionstring....'); > >> > > > >> > > See also >

http://search.cpan.org/~abh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm

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http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm > >> > > http://search.cpan.org/%7Eabh/Apache-DBI/DBI.pm > >> > > > >> > > Regards, > >> > > -- > >> > > Michiel Beijen > >> > > Software Consultant > >> > > +31 6 - 457 42 418 > >> > > Bee Free IT + http://beefreeit.nl > >> > > > >> > > > >> > > On Sun, Aug 16, 2009 at 18:33, David Holder < david.holder@gmail.com > >> > > mailto:david.holder@gmail.com> wrote: > >> > > > >> > > Hi Everyone > >> > > > >> > > I've got OTRS installed onto a Fedora Core 11 box and would > like > >> > > to resolve these performance issues: > >> > > > >> > > Check Comment State > >> > > Check if the system use Apache::DBI. > >> > > Apache::DBI should be used to get a better performance > >> (pre > >> > > establish database connections). Critical > >> > > Check if the system use Apache::Reload/Apache2::Reload. > >> > > You should use Apache::Reload or Apache2::Reload to > >> increase your > >> > > performance. Critical > >> > > Check used mod_perl version. > >> > > You should use mod_perl to increase your performance. > >> Critical > >> > > > >> > > > >> > > I have ensured that mod_perl / apache2::reload / apache::DBI is > >> > > also installed. I know for apache::DBI requires modification of > >> > > the config.pm http://config.pm file. But with the windows > >> > > version of OTRS the apache2::Reload and mod_perl were turned on > by > >> > > default. > >> > > > >> > > Excuse my Linux n00bness, would really appreciate some help > with > >> > > getting these issues resolved. > >> > > > >> > > Thanks. > >> > > > >> > > David > >> > > > >> > > > >> >

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> >> > > > >> > > >

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> >> > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> > > Archive: http://lists.otrs.org/pipermail/otrs > >> > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > > > >> > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> > > http://www.otrs.com/en/support/enterprise-subscription/ > >> > > >> > >> -- > >> GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT! > >> Jetzt freischalten unter http://portal.gmx.net/de/go/maxdome01 > >>

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David Holder
guenther.rasch＠gmx.de
Michiel Beijen