Hi I am posting my query here as I have not got any response in user discussion forum.My query is *Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,**owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised.** *Please suggest me how I can achieve this. Regards Sourabh Sarwate On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate wrote:

Hi All,

Anyone have suggestion for my request.

Regards Sourabh Sarwate

On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate wrote:

...

Hi All,

Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised.

Regards, Sourabh Sarwate

Hi, Sorry for late response. But the solution provided at the mentioned link is to add the new ticket attribute at the right hand side when a customer view the ticket. what I want to achieve is add the a new column * Customer Id* in customer front end interface so some one who is accessing the company ticket will be able to see by which customer id it is raised. Regards Sourabh Sarwate On Fri, Feb 26, 2010 at 3:35 PM, João Zorro wrote:

Hi,

Did you try this, http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 ?

Best Regards

*João Zorro*

*Managed Services*

.............................................................................................................

*Novabase *Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa* -* Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pt *[image: cid:image002.gif@01CA8E25.624E8E50]*

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Sourabh Sarwate *Sent:* Friday, February 26, 2010 8:40 AM *To:* otrs@otrs.org *Subject:* Re: [otrs] Additional Fields in Customer Interface

Hi

I am posting my query here as I have not got any response in user discussion forum.My query is

*Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised.

*Please suggest me how I can achieve this.

Regards Sourabh Sarwate

On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate wrote:

Hi All,

Anyone have suggestion for my request.

Regards Sourabh Sarwate

On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate wrote:

Hi All,

Is their any way to add some additional fields in ticket details at customer interface side. I want to add a filed Customer ID with the existing fields (i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying to achieve that when any one access the company ticket he will know from which Customer Id the ticket is raised.

Regards, Sourabh Sarwate

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Hi, Sourabh.If I get your point correctly, you need to edit the fileOTRS\OTRS\Kernel\Output\HTML\Standard\CustomerStatusView.dtlMine contains the following commented lines (I don't remember if I commented them or it's so by default):Line 58 # $Text{"CustomerID"} # /# # and fartherLine 76 # $Quote{"$Data{"CustomerID"}","18"}# $QData{"CustomerName","15"}# I uncommented these and that did the trick.Cheers,Ilya KornevFri, 5 Mar 2010 11:37:51 +0530 письмо от Sourabh Sarwate : Hi Someone can help me on this issue. I am really stuck up with this. Regards Sourabh Sarwate On Tue, Mar 2, 2010 at 11:56 AM, Sourabh Sarwate wrote: Hi, Sorry for late response. But the solution provided at the mentioned link is to add the new ticket attribute at the right hand side when a customer view the ticket. what I want to achieve is add the a new column Customer Id in customer front end interface so some one who is accessing the company ticket will be able to see by which customer id it is raised. Regards Sourabh SarwateOn Fri, Feb 26, 2010 at 3:35 PM, JoЦo Zorro < joao.zorro@novabase.pt (mailto:joao.zorro@novabase.pt) > wrote: Hi, Did you try this, http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 (http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302) ? Best Regards JoЦo ZorroManaged Services.............................................................................................................Novabase Av. D. JoЦo II, Lote 1.03.2.3 . Parque das NaГУes 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pt From: otrs-bounces@otrs.org (mailto:otrs-bounces@otrs.org) [mailto: otrs-bounces@otrs.org (mailto:otrs-bounces@otrs.org) ] On Behalf Of SourabhSarwate Sent: Friday, February 26, 2010 8:40 AM To: otrs@otrs.org (mailto:otrs@otrs.org) Subject: Re: [otrs] Additional Fields in Customer Interface Hi I am posting my query here as I have not got any response in user discussionforum.My query is Is their any way to add some additional fields in ticket details at customerinterface side. I want to add a filed Customer ID with the existing fields(i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying toachieve that when any one access the company ticket he will know fromwhich Customer Id the ticket is raised. Please suggest me how I can achieve this. Regards Sourabh Sarwate On Fri, Feb 26, 2010 at 9:12 AM, Sourabh Sarwate < sourabh2783@gmail.com (mailto:sourabh2783@gmail.com) > wrote:Hi All, Anyone have suggestion for my request. Regards Sourabh Sarwate On Thu, Feb 25, 2010 at 11:24 AM, Sourabh Sarwate < sourabh2783@gmail.com (mailto:sourabh2783@gmail.com) >wrote:Hi All, Is their any way to add some additional fields in ticket details at customerinterface side. I want to add a filed Customer ID with the existing fields(i.e. Ticket ,Age,Subject,state,queue,owner). With this I am trying toachieve that when any one access the company ticket he will know fromwhich Customer Id the ticket is raised. Regards, Sourabh Sarwate --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ (http://otrs.org/) Archive: http://lists.otrs.org/pipermail/otrs (http://lists.otrs.org/pipermail/otrs) To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs (http://lists.otrs.org/cgi-bin/listinfo/otrs) NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ (http://www.otrs.com/en/support/enterprise-subscription/) -- ---------------------------------------------------------------------OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsNEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!http://www.otrs.com/en/support/enterprise-subscription/