Hi Julian, Have you checked under Admin > E-mail addresses? Regards, On Tue, Nov 24, 2009 at 3:35 PM, Cook, Julian wrote:

Hello! I have recently inherited OTRS from the previous owner and am having a problem removing his email address. The user, smithj, has been invalidated through the Admin->Users function. Whenever a new ticket is created I am still getting these notifications in the System Log

“Sent email to ‘xxx@xxx.com http://%E2%80%98xxx@xxx.com” from ‘OTRS System ’. HistoryType=>EmailAgent, Subject=> ........”

And

Sent agent ‘New Ticket’ notification to ‘smithj@xxx.comhttp://%E2%80%98smithj@xxx.com ’

Does anyone have an idea where I can change smithj’s email to my own? Many thanks! Julian

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Hi Julian No worries, you're welcome :) Regards, On Tue, Nov 24, 2009 at 3:56 PM, Cook, Julian wrote:

Hi David, You are a saint (and I’m apparently something of a dork!) he heh Perfect! That’s exactly what I needed. Julian

On 11/24/09 10:43 AM, "David Holder" wrote:

Hi Julian,

Have you checked under Admin > E-mail addresses?

Regards,

On Tue, Nov 24, 2009 at 3:35 PM, Cook, Julian wrote:

Hello! I have recently inherited OTRS from the previous owner and am having a problem removing his email address. The user, smithj, has been invalidated through the Admin->Users function. Whenever a new ticket is created I am still getting these notifications in the System Log

“Sent email to ‘xxx@xxx.com http://%E2%80%98xxx@xxx.com < http://%E2%80%98xxx@xxx.com> ” from ‘OTRS System ’. HistoryType=>EmailAgent, Subject=> ........”

And

Sent agent ‘New Ticket’ notification to ‘smithj@xxx.comhttp://%E2%80%98smithj@xxx.com< http://%E2%80%98smithj@xxx.com> ’

Does anyone have an idea where I can change smithj’s email to my own? Many thanks! Julian

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-- Julian Cook Securities and Exchange Commission Operations Center DMZ Ops x18186

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Hi Michiel, I able to see the SMTPS option in core:sendmail module but when I am selecting it and press update button from the web interface its still showing SMTP so I am not able to configure the sendmail module by web interface. same problem I faced for the SMTP when I tried tp chegne the SendmailModule from sendmail to SMTP. For this I directly updated the Config.pm located at /opt/otrs/Kernel/ path.Is it possible that we can do the changes in Config.pm for SMTPS.I All are required modules are available on the system as excution of otrs.checkModules is giving following result : [root@OTRS bin]# ./otrs.checkModules o CGI............................ok (v3.48) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.23) o DBI............................ok (v1.609) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.36) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v2.033) o Encode::HanExtra...............ok (v0.23) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.28) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.01) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................ok (v0.39) o GD.............................ok (v2.44) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v1.42) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.36) Regards, Sourabh Sarwate On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen wrote:

Hi Sourabh,

You should use SMTPS to communicate with Google's SMTP servers. If you don't see that option in Core::Sendmail, please check if all needed Perl modules are installed. See also: http://doc.otrs.org/2.4/en/html/c1572.html#email-sending-smtp

((enjoy)) - Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY

On Tue, Nov 24, 2009 at 2:19 PM, Sourabh Sarwate wrote:

...

Dear Members,

I am getting following error when I am configuring SMTP details to sned

the mail via OTRS

...

Error: Can't connect to smtp.gmail.com: Operation now in progress!

Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Nov 24

18:21:23 2009

...

Message: Can't connect to smtp.gmail.com: Operation now in progress!

Traceback (21053): Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line:

2024

...

Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 I am using OTRS 2.4.5 + ITSM 1.3.2. on RHEL 5. In addition of this when I am trying to use the sendmail utility I am able to send the mails on gmail and some othe domain but not able to send the mails on google group id (as our compney id is on google group).

Please suggest me if there is any configuration chagnges is required.

Regards, Sourabh Sarwate

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Hello, Sourabh. Strange as it may seem, OTRS wouldn't connect to my SMTP server until I left the AuthUser and Password fields empty in Core::Sendmail. Cheers, Ilya -----Original Message----- From: Sourabh Sarwate To: "User questions and discussions about OTRS." Date: Wed, 25 Nov 2009 19:03:19 +0900 Subject: Re: [otrs] SMTP Configuration For OTRS

Hi

After using the SMTPS I am getting following error

Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Nov 25 15:24:42 2009

Message: Can't connect to smtp.gmail.com: !

Traceback (27043): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024 Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

I am using port 465 and smtp.gmail.com as host.

Regards, Sourabh Sarwate

On Wed, Nov 25, 2009 at 1:53 PM, Sourabh Sarwate wrote:

...

Hi Michiel,

I able to see the SMTPS option in core:sendmail module but when I am selecting it and press update button from the web interface its still showing SMTP so I am not able to configure the sendmail module by web interface. same problem I faced for the SMTP when I tried tp chegne the SendmailModule from sendmail to SMTP. For this I directly updated the Config.pm located at /opt/otrs/Kernel/ path.Is it possible that we can do the changes in Config.pm for SMTPS.I

All are required modules are available on the system as excution of otrs.checkModules is giving following result :

[root@OTRS bin]# ./otrs.checkModules o CGI............................ok (v3.48) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.23) o DBI............................ok (v1.609) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.36) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v2.033) o Encode::HanExtra...............ok (v0.23) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.28) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.01) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................ok (v0.39) o GD.............................ok (v2.44) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v1.42) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.36)

Regards, Sourabh Sarwate

On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen wrote:

...

Hi Sourabh,

You should use SMTPS to communicate with Google's SMTP servers. If you don't see that option in Core::Sendmail, please check if all needed Perl modules are installed. See also: http://doc.otrs.org/2.4/en/html/c1572.html#email-sending-smtp

((enjoy)) - Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: AndrИ Mindermann (CEO), Martin Edenhofer

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY

On Tue, Nov 24, 2009 at 2:19 PM, Sourabh Sarwate wrote:

...

Dear Members,

I am getting following error when I am configuring SMTP details to sned

the mail via OTRS

...

Error: Can't connect to smtp.gmail.com: Operation now in progress!

Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Nov 24

18:21:23 2009

...

Message: Can't connect to smtp.gmail.com: Operation now in progress!

Traceback (21053): Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line:

2024

...

Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 I am using OTRS 2.4.5 + ITSM 1.3.2. on RHEL 5. In addition of this when I am trying to use the sendmail utility I am able to send the mails on gmail and some othe domain but not able to send the mails on google group id (as our compney id is on google group).

Please suggest me if there is any configuration chagnges is required.

Regards, Sourabh Sarwate

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Hi IIya, I tried the same but in my case its not working. Regards, Sourabh Sarwate 2009/11/25 Ilya Kornev

Hello, Sourabh.

Strange as it may seem, OTRS wouldn't connect to my SMTP server until I left the AuthUser and Password fields empty in Core::Sendmail.

Cheers, Ilya

-----Original Message----- From: Sourabh Sarwate To: "User questions and discussions about OTRS." Date: Wed, 25 Nov 2009 19:03:19 +0900 Subject: Re: [otrs] SMTP Configuration For OTRS

...

Hi

After using the SMTPS I am getting following error

Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Nov 25 15:24:42 2009

Message: Can't connect to smtp.gmail.com: !

Traceback (27043): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024 Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

I am using port 465 and smtp.gmail.com as host.

Regards, Sourabh Sarwate

On Wed, Nov 25, 2009 at 1:53 PM, Sourabh Sarwate

...

Hi Michiel,

I able to see the SMTPS option in core:sendmail module but when I am selecting it and press update button from the web interface its still showing SMTP so I am not able to configure the sendmail module by web interface. same problem I faced for the SMTP when I tried tp chegne the SendmailModule from sendmail to SMTP. For this I directly updated the Config.pm located at /opt/otrs/Kernel/ path.Is it possible that we can do the changes in Config.pm for SMTPS.I

All are required modules are available on the system as excution of otrs.checkModules is giving following result :

[root@OTRS bin]# ./otrs.checkModules o CGI............................ok (v3.48) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.23) o DBI............................ok (v1.609) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.36) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v2.033) o Encode::HanExtra...............ok (v0.23) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.28) o Mail::POP3Client...............ok (v2.18 ) o IO::Socket::SSL.............ok (v1.01) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.12) o Net::SMTP::SSL..............ok (v1.01) o Net::LDAP......................ok (v0.39) o GD.............................ok (v2.44) o GD::Text....................ok (v0.86) o GD::Graph...................ok (v1.44) o GD::Graph::lines............ok (v1.15) o GD::Text::Align.............ok (v1.18) o PDF::API2......................ok (v0.73) o Compress::Zlib..............ok (v1.42) o SOAP::Lite.....................ok (v0.710.10) o XML::Parser....................ok (v2.36)

Regards, Sourabh Sarwate

On Wed, Nov 25, 2009 at 4:48 AM, Michiel Beijen wrote:

...

Hi Sourabh,

You should use SMTPS to communicate with Google's SMTP servers. If you don't see that option in Core::Sendmail, please check if all needed Perl modules are installed. See also: http://doc.otrs.org/2.4/en/html/c1572.html#email-sending-smtp

((enjoy)) - Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: AndrИ Mindermann (CEO), Martin Edenhofer

CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY

On Tue, Nov 24, 2009 at 2:19 PM, Sourabh Sarwate < sourabh2783@gmail.com> wrote:

...

Dear Members,

I am getting following error when I am configuring SMTP details to

sned the mail via OTRS

...

Error: Can't connect to smtp.gmail.com: Operation now in progress!

Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Nov 24

18:21:23 2009

...

Message: Can't connect to smtp.gmail.com: Operation now in

progress!

...

Traceback (21053): Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.232)

Line: 2024

...

Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48 I am using OTRS 2.4.5 + ITSM 1.3.2. on RHEL 5. In addition of this when I am trying to use the sendmail utility I am able to send the mails on gmail and some othe domain but not able to send the mails on google group id (as our compney id is on google group).

Please suggest me if there is any configuration chagnges is required.

Regards, Sourabh Sarwate

---

...

...

...

...

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