November 2004 - dev - OTRS mailing lists

RE: [dev] help with notification
by Bobek Juraj 10 Nov '04

10 Nov '04

Hi Martin But this notification send email to customer. I want to implement this change to our system without parsing emails received from otrs. I mean that when article is added the notification will be send via Perl. For example some event will be thrown and I can implement reaction to this notification and my system can react to it. Juraj Bobek > -----Original Message----- > From: dev-bounces(a)otrs.org [mailto:dev-bounces@otrs.org]On Behalf Of > Martin Edenhofer > Sent: Tuesday, November 09, 2004 1:06 PM > To: Development community of OTRS > Subject: Re: [dev] help with notification > > > Hi Juraj, > > Bobek Juraj wrote: > > Exist any posibility how OTRS can notify customer via Perl > interface when > > new Article is added? Or when status or other atribute is changed? > > Thanks. > > Yes. But it's different. > > Customer Notifications: > > o On QueueChange > o On StateChange > o On AgentChange > > Can be configured for each queue in admin interface and will > be sent to > the customer automaticaly on queue, state, agent change. > > Customer Messages: > > You can send messages to the customer (this message will be > automaticly > added as article): > > Example to send a message to a customer > > my $ArticleID = $Self->{TicketObject}->ArticleSend( > ArticleType => 'email-external', > SenderType => 'agent', > TicketID => $Self->{TicketID}, > HistoryType => 'SendAnswer', > HistoryComment => "\%\%$GetParam{To}, $GetParam{Cc}, > $GetParam{Bcc}", > From => $GetParam{From}, > To => $GetParam{To}, > Cc => $GetParam{Cc}, > Bcc => $GetParam{Bcc}, > Subject => $GetParam{Subject}, # message subject > Body => $GetParam{Body}, # message body > Charset => 'iso-8859-1', # email charset > UserID => $Self->{UserID}, > %ArticleParam, > ); > > PS: You also can add normal articles where the customer get's > no message: > > my $ArticleID = $Self->{TicketObject}->ArticleCreate( > TicketID => $Self->{TicketID}, > ArticleType => 'note-internal', # > email-external|email-internal|phone|fax|... > SenderType => 'agent', # agent|system|customer > From => "Some Agent Name", > ContentType => "text/plain; charset=iso-8859-1", > HistoryType => 'AddNote', > HistoryComment => '%%Note', > Subject => 'some short description', # required > Body => 'the message text', # required > UserID => $Self->{UserID}, > ); > > > Juraj Bobek > > > > ___________________________________________ > > S pozdravom (Mit freundlichem Gruß / kind regards) > > Dipl. Ing. Juraj Bobek > > Siemens Program and System Engineering s.r.o. > > IT Developer > > SMC BI ZA > > Martin Edenhofer > > -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Manage your communication! > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >

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permanent link to list of articles.
by Bobek Juraj 09 Nov '04

09 Nov '04

Hi. Exist some permanent link to list of articles for one selected TT? I mean for example when I write mail about my TT to my colleague and I want to add to this mail www link whre he can look at my communication with OTRS user. Or when I archive history of some alarm I need link to this list of mails and status updates. Thanks Juraj Bobek ___________________________________________ S pozdravom (Mit freundlichem Gruß / kind regards) Dipl. Ing. Juraj Bobek Siemens Program and System Engineering s.r.o. IT Developer SMC BI ZA Tel.: +421(41)5055828 Fax: +421(41)5055809 <mailto:Juraj.Bobek@siemens.com>

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help with notification
by Bobek Juraj 09 Nov '04

09 Nov '04

Hi Exist any posibility how OTRS can notify customer via Perl interface when new Article is added? Or when status or other atribute is changed? Thanks. Juraj Bobek ___________________________________________ S pozdravom (Mit freundlichem Gruß / kind regards) Dipl. Ing. Juraj Bobek Siemens Program and System Engineering s.r.o. IT Developer SMC BI ZA Tel.: +421(41)5055828 Fax: +421(41)5055809 <mailto:Juraj.Bobek@siemens.com>

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otrs_generic_agent-database ... aargh.
by Peter Gervai 05 Nov '04

05 Nov '04

--- otrs_generic_agent-database.orig 2004-11-05 17:09:47.000000000 +0100 +++ otrs_generic_agent-database 2004-11-05 17:09:58.000000000 +0100 @@ -7,4 +7,4 @@ # This software comes with ABSOLUTELY NO WARRANTY. # -- # start generic agent every 10 minutes -*/10 * * * * $HOME/bin/GenericAgent.pl -c db >> /dev/null +*/10 * * * * otrs $HOME/bin/GenericAgent.pl -c db >> /dev/null

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Upgrade feedback - 1.1.x -> 1.3.2
by Bryan Fullerton 05 Nov '04

05 Nov '04

Howdy, Yesterday I upgraded my OTRS install from 1.1.x (maybe 1.1.3?) to 1.3.2. The upgrade was mostly smooth, but I thought I'd give some feedback on things I had to tweak. I followed the suggestion of upgrading the DB (PostgreSQL) to the 1.2 schema first, then to the 1.3 schema. This worked OK, the only thing that was missing was that in the group_user table nobody had permission_key or permission_value settings. So I could login fine, but couldn't do anything - not even see my queues - even as the admin user! Eventually I found the problem and scanned through the initial SQL load data for 1.3 to see what was supposed to be there and did some UPDATEs. That's all fine now. Second, I notice that the Kernel/Config.pm line for PostgreSQL still hasn't been updated to be compatible with non-localhost DB servers, so I had to merge in that change from my older version as well. # (The database DSN for PostgrSQL ==> more: "man DBD::Pg") -# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};"; + $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};"; That's all I had to do, everything is working great now - thanks for all the work on the new version! Bryan

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help with create ticket via perl.
by Bobek Juraj 05 Nov '04

05 Nov '04

Hi. We are trying to implement in one our system interface to OTRS. We decide to use perl interface described on dev.otrs.org . In attachment is my perl script to create TT. This ticket is created but with many errors (second attachment) and cannot be viewed via web because problem with ArticleID. Thanks Juraj Bobek. ____________________________________________________________________________ ___________________ CreateTicket2.pl: #!/usr/bin/perl -w use File::Basename; use FindBin qw($RealBin); use lib dirname($RealBin); use lib dirname($RealBin)."/Kernel/cpan-lib"; use Kernel::Config; use Kernel::System::Time; use Kernel::System::Log; use Kernel::System::DB; use Kernel::System::Ticket; my $ConfigObject = Kernel::Config->new(); my $TimeObject = Kernel::System::Time->new( ConfigObject => $ConfigObject, ); my $LogObject = Kernel::System::Log->new( ConfigObject => $ConfigObject, ); my $DBObject = Kernel::System::DB->new( ConfigObject => $ConfigObject, LogObject => $LogObject, ); my $TicketObject = Kernel::System::Ticket->new( ConfigObject => $ConfigObject, LogObject => $LogObject, DBObject => $DBObject, ); my $TicketID = $TicketObject->TicketCreate( TN => $TicketObject->TicketCreateNumber(), QueueID => 123, # or Queue => 'SomeQueue' Lock => 'unlock', GroupID => 1, Priority => '3 normal' # or PriorityID => 2, State => 'new', # or StateID => 5, CustomerNo => '123465', CustomerUser => 'customer(a)example.com', UserID => 123, # new owner CreateUserID => 123, ); print "Ticket added. Ticket ID is $TicketID"; # -- exit (0); ____________________________________________________________________________ _______________ Error: Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Log.pm line 134. ERROR: ?LogPrefix?-10 Perl: 5.8.3 OS: linux Time: Thu Nov 4 13:16:14 2004 Message: No such TicketID (26)! Traceback (8901): Module: Kernel::System::Ticket::TicketGet (v1.19) Line: 566 Module: Kernel::System::Ticket::HistoryAdd (v1.19) Line: 3025 Module: Kernel::System::Ticket::TicketCreate (v1.19) Line: 345 Module: ./CreateTicket2.pl (v) Line: 39 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Log.pm line 134. ERROR: ?LogPrefix?-10 Perl: 5.8.3 OS: linux Time: Thu Nov 4 13:16:14 2004 Message: No such TicketID (26)! Traceback (8901): Module: Kernel::System::Ticket::TicketGet (v1.19) Line: 566 Module: Kernel::System::Ticket::HistoryAdd (v1.19) Line: 3030 Module: Kernel::System::Ticket::TicketCreate (v1.19) Line: 345 Module: ./CreateTicket2.pl (v) Line: 39 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Log.pm line 134. ERROR: ?LogPrefix?-10 Perl: 5.8.3 OS: linux Time: Thu Nov 4 13:16:14 2004 Message: No such TicketID (26)! Traceback (8901): Module: Kernel::System::Ticket::TicketGet (v1.19) Line: 566 Module: Kernel::System::Ticket::HistoryAdd (v1.19) Line: 3035 Module: Kernel::System::Ticket::TicketCreate (v1.19) Line: 345 Module: ./CreateTicket2.pl (v) Line: 39 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket.pm line 3039. Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket.pm line 3039. Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket.pm line 3039. DBD::mysql::db do failed: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near ' , , 1, current_timestamp, 1000, current_timestamp, 1000)' at at /opt/otrs/Kernel/System/DB.pm line 376. Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Log.pm line 134. ERROR: ?LogPrefix?-10 Perl: 5.8.3 OS: linux Time: Thu Nov 4 13:16:14 2004 Message: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near ' , , 1, current_timestamp, 1000, current_timestamp, 1000)' at, SQL: 'INSERT INTO ticket_history (name, history_type_id, ticket_id, article_id, queue_id, owner_id, priority_id, state_id, valid_id, create_time, create_by, change_time, change_by) VALUES ('%%200411041028%%inms%%3 normal%%new%%26', 1, 26, 0, 5, , , , 1, current_timestamp, 1000, current_timestamp, 1000)' Traceback (8901): Module: Kernel::System::Ticket::HistoryAdd (v1.19) Line: 3048 Module: Kernel::System::Ticket::TicketCreate (v1.19) Line: 345 Module: ./CreateTicket2.pl (v) Line: 39 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Log.pm line 134. ERROR: ?LogPrefix?-10 Perl: 5.8.3 OS: linux Time: Thu Nov 4 13:16:14 2004 Message: No such TicketID (26)! Traceback (8901): Module: Kernel::System::Ticket::TicketGet (v1.19) Line: 566 Module: Kernel::System::Ticket::TicketQueueID (v1.19) Line: 608 Module: Kernel::System::Ticket::HistoryAdd (v1.19) Line: 3020 Module: Kernel::System::Ticket::SetCustomerData (v1.19) Line: 878 Module: Kernel::System::Ticket::TicketCreate (v1.19) Line: 353 Module: ./CreateTicket2.pl (v) Line: 39 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Log.pm line 134. ERROR: ?LogPrefix?-10 Perl: 5.8.3 OS: linux Time: Thu Nov 4 13:16:14 2004 Message: No such TicketID (26)! Traceback (8901): Module: Kernel::System::Ticket::TicketGet (v1.19) Line: 566 Module: Kernel::System::Ticket::HistoryAdd (v1.19) Line: 3025 Module: Kernel::System::Ticket::SetCustomerData (v1.19) Line: 878 Module: Kernel::System::Ticket::TicketCreate (v1.19) Line: 353 Module: ./CreateTicket2.pl (v) Line: 39 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Log.pm line 134. ERROR: ?LogPrefix?-10 Perl: 5.8.3 OS: linux Time: Thu Nov 4 13:16:14 2004 Message: No such TicketID (26)! Traceback (8901): Module: Kernel::System::Ticket::TicketGet (v1.19) Line: 566 Module: Kernel::System::Ticket::HistoryAdd (v1.19) Line: 3030 Module: Kernel::System::Ticket::SetCustomerData (v1.19) Line: 878 Module: Kernel::System::Ticket::TicketCreate (v1.19) Line: 353 Module: ./CreateTicket2.pl (v) Line: 39 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Log.pm line 134. ERROR: ?LogPrefix?-10 Perl: 5.8.3 OS: linux Time: Thu Nov 4 13:16:14 2004 Message: No such TicketID (26)! Traceback (8901): Module: Kernel::System::Ticket::TicketGet (v1.19) Line: 566 Module: Kernel::System::Ticket::HistoryAdd (v1.19) Line: 3035 Module: Kernel::System::Ticket::SetCustomerData (v1.19) Line: 878 Module: Kernel::System::Ticket::TicketCreate (v1.19) Line: 353 Module: ./CreateTicket2.pl (v) Line: 39 Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket.pm line 3039. Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket.pm line 3039. Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket.pm line 3039. Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket.pm line 3039. DBD::mysql::db do failed: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near ' , , , 1, current_timestamp, 1000, current_timestamp, 1000)' at /opt/otrs/Kernel/System/DB.pm line 376. Use of uninitialized value in concatenation (.) or string at /opt/otrs/Kernel/System/Log.pm line 134. ERROR: ?LogPrefix?-10 Perl: 5.8.3 OS: linux Time: Thu Nov 4 13:16:14 2004 Message: You have an error in your SQL syntax. Check the manual that corresponds to your MySQL server version for the right syntax to use near ' , , , 1, current_timestamp, 1000, current_timestamp, 1000)' , SQL: 'INSERT INTO ticket_history (name, history_type_id, ticket_id, article_id, queue_id, owner_id, priority_id, state_id, valid_id, create_time, create_by, change_time, change_by) VALUES ('%%CustomerID=1002\;CustomerUser=jurko(a)sk15392c.siemens-pse.sk\;', 21, 26, 0, , , , , 1, current_timestamp, 1000, current_timestamp, 1000)' Traceback (8901): Module: Kernel::System::Ticket::HistoryAdd (v1.19) Line: 3048 Module: Kernel::System::Ticket::SetCustomerData (v1.19) Line: 878 Module: Kernel::System::Ticket::TicketCreate (v1.19) Line: 353 Module: ./CreateTicket2.pl (v) Line: 39 ___________________________________________ S pozdravom (Mit freundlichem Gruß / kind regards) Dipl. Ing. Juraj Bobek Siemens Program and System Engineering s.r.o. IT Developer SMC BI ZA Tel.: +421(41)5055828 Fax: +421(41)5055809 <mailto:Juraj.Bobek@siemens.com>

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PatchSearchProfiler
by Robert Kehl 03 Nov '04

03 Nov '04

Hi all! Tired of visiting the search page just for executing a search already saved? There's help: I wrote a patch to implement a dropdown box in AgentNavigationBar containing the search profiles of the agent logged in. It works like the upmost dropdown box on the search page. In fact, it uses the functionality of Kernel/Modules/AgentUtilities, too. It mainly consists of a new module Kernel/Output/HTML/SearchProfiler.pm alongside it's .dtl and some changes in Modules/Agent.pm and Kernel/Output/HTML/Standard/AgentNavigationBar.dtl. A new Config.pm option 'SearchProfiler' must be set to '1' to let this work, it defaults to '0' in Defaults.pm. The patch prefetches functionality from OTRS 2.0, ie. it incorporates one function from Kernel/System/SearchProfile.pm. An upgrade to 2.0 won't break OTRS, but render no search profiles. So, it must (and will) be rewritten by the time 2.0 becomes released. Find the patch attached and under: http://wiki.robertkehl.de/index.pl?PatchSearchProfiler With kind regards, Robert Kehl --- Kernel/Output/HTML/Standard/SearchProfiler.dtl.orig 1970-01-01 01:00:00.000000000 +0100 +++ Kernel/Output/HTML/Standard/SearchProfiler.dtl 2004-11-02 23:31:16.000000000 +0100 @@ -0,0 +1,22 @@ +# -- +# SearchProfiler.dtl - provides HTML form for a search profile box +# Copyright (C) 2004 Dipl.-Ing. Robert Kehl, http://roknet.de/, GPL2 applies. +# -- +# $Id: $ +# -- +# This software comes with ABSOLUTELY NO WARRANTY. For details, see +# the enclosed file COPYING for license information (GPL). If you +# did not receive this file, see http://www.gnu.org/licenses/gpl.txt. +# -- + +<table border="0" cellspacing="1" cellpadding="3"><tr align="left"><td> + <form action="$Env{"CGIHandle"}" method="get"> + <input type="hidden" name="Action" value="AgentUtilities"> + <input type="hidden" name="Subaction" value="LoadProfile"> + <input type="hidden" name="SearchTemplate" value="1"> +$Data{"SearchProfilesList"} +# <input class="button" name="SearchTemplate" type="submit" value="$Text{"Search"}"> + <input type="hidden" name="OnChangeSubmit" value="1"> + </form> +</td></tr></table> + --- Kernel/Output/HTML/SearchProfiler.pm.orig 1970-01-01 01:00:00.000000000 +0100 +++ Kernel/Output/HTML/SearchProfiler.pm 2004-11-02 23:39:19.000000000 +0100 @@ -0,0 +1,122 @@ +# -- +# Kernel/Output/HTML/SearchProfiler.pm - Creates an easy-to-use HTML form +# with the search profiles of the user as an inline object. +# Copyright (C) 2004 Dipl.-Ing. Robert Kehl, http://roknet.de +# -- +# $Id: $ +# -- +# This software comes with ABSOLUTELY NO WARRANTY. For details, see +# the enclosed file COPYING for license information (GPL). If you +# did not receive this file, see http://www.gnu.org/licenses/gpl.txt. +# -- +# Note: This module must be rewritten for OTRS 2.0, it targets the 1.3 release. +# -- + +package Kernel::Output::HTML::SearchProfiler; + +use strict; + +use vars qw($VERSION); +$VERSION = '$Revision: 1.0 $'; +$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; + +# -- +sub new { + my $Type = shift; + my %Param = @_; + + # make my $Self + my $Self = {}; + bless ($Self, $Type); + + # get parameters + foreach (keys %Param) { + $Self->{$_} = $Param{$_}; + } + + # the DB object isn't available and safe to create + my $DBObject = Kernel::System::DB->new( + ConfigObject => $Self->{ConfigObject}, + LogObject => $Self->{LogObject}, + ); + $Self->{DBObject} = $DBObject; + + # check needed objects + foreach (qw(ConfigObject LogObject DBObject LayoutObject)) { + die "Got no $_" if (!$Self->{$_}); + } + + return $Self; +} + +sub GetSearchProfilesList { + my $Self = shift; + my %Param = @_; + my $Output; + + # get common objects + foreach (keys %Param) { + $Self->{$_} = $Param{$_}; + } + + # check needed objects + foreach (qw(UserLogin TemplateFile)) { + die "Got no $_" if (!$Self->{$_}); + } + + # read search profiles of user + my %SearchProfiles = $Self->SearchProfileList( + UserLogin => "$Self->{UserLogin}", + ); + + # build option string + my $SearchProfilesList = $Self->{LayoutObject}->OptionStrgHashRef( + Data => { '', " - $Self->{Title}", %SearchProfiles }, + Name => 'Profile', + OnChangeSubmit => "$Self->{OnChangeSubmit}", + ); + + # create output from given TemplateFile + $Output .= $Self->{LayoutObject}->Output( + TemplateFile => $Self->{TemplateFile}, + Data => { SearchProfilesList => $SearchProfilesList } + ); + + return $Output; +} + +# prefetched from 2.0 +sub SearchProfileList { + my $Self = shift; + my %Param = @_; + # check needed stuff + foreach (qw(UserLogin)) { + if (!defined($Param{$_})) { + $Self->{LogObject}->Log(Priority => 'error', Message => "Need $_!"); + return; + } + } + # db quote + foreach (keys %Param) { + $Param{$_} = $Self->{DBObject}->Quote($Param{$_}); + } + # sql + my $SQL = "SELECT profile_name ". + " FROM ". + " search_profile ". + " WHERE ". + " login = '$Param{UserLogin}'"; + my %Result = (); + if ($Self->{DBObject}->Prepare(SQL => $SQL)) { + while (my @Data = $Self->{DBObject}->FetchrowArray()) { + $Result{$Data[0]} = $Data[0]; + } + return %Result; + } + else { + return; + } +} + +# -- +1; --- Kernel/Output/HTML/Agent.pm.orig 2004-11-02 21:23:42.000000000 +0100 +++ Kernel/Output/HTML/Agent.pm 2004-11-02 23:33:58.000000000 +0100 @@ -77,6 +77,18 @@ $Param{Reminder}).'</a>', ); } + # SearchProfiler + my $SearchProfilerObject = Kernel::Output::HTML::SearchProfiler->new( + ConfigObject => $Self->{ConfigObject}, + LogObject => $Self->{LogObject}, + LayoutObject => $Self->{LayoutObject}, + ); + $Param{SearchProfilesStrg} = $SearchProfilerObject->GetSearchProfilesList( + Title => $Self->{ParamObject}->GetParam(Param => 'Profile') || '', + OnChangeSubmit => $Self->{ParamObject}->GetParam(Param => 'OnChangeSubmit') || '1', + UserLogin => $Self->{UserLogin}, + TemplateFile => 'SearchProfiler', + ); # create & return output return $Self->Output(TemplateFile => 'AgentNavigationBar', Data => \%Param).$Output; } --- Kernel/Output/HTML/Standard/AgentNavigationBar.dtl.orig 2004-11-02 23:12:22.000000000 +0100 +++ Kernel/Output/HTML/Standard/AgentNavigationBar.dtl 2004-11-02 23:17:58.000000000 +0100 @@ -17,6 +17,8 @@ <dtl if ($Env{"UserIsGroup[stats]"} eq "Yes") { $Data{"StatsLink"} = "<td valign="top" align="center" class="nav"><div title="$Text{"Stats-Area"}"><a href="$Env{"Baselink"}Action=SystemStats" onmouseover="window.status='$Text{"Stats-Area"}'; return true;" onmouseout="window.status='';" class="navitem"><img border="0" src="$Env{"Images"}stats.png" alt="$Text{"Stats-Area"}"><br>$Text{"Stats-Area"}</a></div></td>"; }> # check if bulk feature is aktiv <dtl if ($Config{"FrontendBulkFeature"} eq "1") { $Data{"BulkLink"} = "<td valign="top" align="center" class="nav"><div title="$Text{"Bulk Actions on Tickets"}"><a href="" onclick="BulkSubmit(); return false;" onmouseover="window.status='$Text{"Bulk Action"}'; return true;" onmouseout="window.status='';" class="navitem"><img border="0" src="$Env{"Images"}misc.png" alt="$Text{"Bulk Action"}"><br>$Text{"Bulk Action"}</a></div></td>"; }> +# check if the SearchProfiler should be shown +<dtl if ($Config{"SearchProfiler"} eq "1") { $Data{"SearchProfiler"} = "<td valign="top" align="center" class="nav">$Data{"SearchProfilesStrg"}</td>"; }>  <table border="0" width="100%" cellspacing="0" cellpadding="3"> @@ -50,6 +52,7 @@ $Data{"StatsLink"} $Data{"FAQLink"} $Data{"AdminLink"} + $Data{"SearchProfiler"} </tr> </table> </td> --- Kernel/Config/Defaults.pm.orig 2004-11-02 23:54:19.000000000 +0100 +++ Kernel/Config/Defaults.pm 2004-11-03 00:32:02.000000000 +0100 @@ -426,6 +426,10 @@ # 3 => 0, # }; + # SearchProfiler + # (a dropdown in AgentNavigationBar containing the agent's search profiles) + $Self->{SearchProfiler} = 0; + # --------------------------------------------------- # # AgentStatusView (shows all open tickets) # # --------------------------------------------------- #

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otrs.addCustomerUser script
by silvere＠lapperriere.com 02 Nov '04

02 Nov '04

Hi! Perl scripts like ' otrs.addUser' are located in /usr/local/otrs/bin. But it seems there is no script which creates a customer? Does it mean we need to do it manually?

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I want ot commit some features
by Abylai Ospan 02 Nov '04

02 Nov '04

Hello, All ! (sorry for my pure english :) I've made expire_date for customer user. This is int (unixtimestamp) field in customer_user table and 5 (or so) strings in CustomerAuth/DB.pm. If customer account is expired then auth failed and some log go to otrs.log. Also I want to make available to set expire_date in admin interface in "Customer User Management". How I can commit this features into CVS ? wbr, Abylai Ospan

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lowercase CustomerIDs and CustomerUserIDs
by Robert Kehl 02 Nov '04

02 Nov '04

Hi all! OTRS (v. 1.3.2) has the issue to lowercases CustomerIDs and CustomerUserIDs before assigning them to a ticket, if one of them is read from LDAP and bears uppercase letters. This leads to the ticket history search not matching and the history not being found. I wrote a little patch which can be found on http://wiki.robertkehl.de/index.pl?PatchCorrectCustomerUserLDAP to corrects this. Additionally, I entered this is as bug #602: http://bugs.otrs.org/show_bug.cgi?id=602 Have a great time, Robert Kehl

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