April 2004 - dev - OTRS mailing lists

Programming LDAP Auth API
by Tyler Hepworth 06 Apr '04

06 Apr '04

Which modules contain the code for authenticating against LDAP and creating a new user based off of the LDAP Query? I need to reprogram them to work against Active Directory. I don't believe AD is "PosixAccount" or "inetOrgPerson" compliant (am I wrong)? Even if it is, my AD entries certainly are not compliant with these structures. My AD entries typically consist of a username and displayname. The display name contains the persons full name. None of the other fields are filled in. I plan to rewrite the modules so that displayname is queried and then broken up into proper first/last name. I already have the code to do this, I just need to know where to put it. Thanks, Tyler Hepworth

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RE: [dev] Programming LDAP Auth API
by Tyler Hepworth 05 Apr '04

05 Apr '04

Stephan Lauffer wrote: > hi muttis, hi martin! > > On Mon, Apr 05, 2004 at 08:58:07PM +0200, Martin Edenhofer wrote: >> Date: Mon, 5 Apr 2004 20:58:07 +0200 >> From: Martin Edenhofer <me(a)otrs.de> >> To: Development community of OTRS <dev(a)otrs.org> >> Subject: Re: [dev] Programming LDAP Auth API >> X-Mailer: Muttis Mailer / Mutt 1.4i (2002-05-29) >> >> On Mon, Apr 05, 2004 at 12:11:39PM -0600, Tyler Hepworth wrote: >>> Which modules contain the code for authenticating against LDAP and >>> creating > > martin: and c) creating in SyncLDAP2Database() of > Kernel/System/User.pm, nor?! > >>> a new user based off of the LDAP Query? I need to reprogram them to >>> work against Active Directory. I don't believe AD is "PosixAccount" >>> or "inetOrgPerson" compliant (am I wrong)? Even if it is, my AD >>> entries certainly are not compliant with these structures. My AD >>> entries typically consist of a username and displayname. The >>> display name contains the persons full name. None of the other >>> fields are filled in. I plan to rewrite the modules so that >>> displayname is queried and then broken up into proper first/last >>> name. I already have the code to do this, I just need to know where >>> to put it. >> >> a) [Kernel/Config.pm] >> >> # UserSyncLDAPMap >> # (map if agent should create/synced from LDAP to DB after login) >> $Self->{UserSyncLDAPMap} = { >> # DB -> LDAP >> Firstname => 'givenName', >> Lastname => 'sn', >> Email => 'mail', >> }; >> >> b) Kernel/System/Auth/LDAP.pm >> >> (http://doc.otrs.org/1.2/en/html/dev-custom-modules-aauth.html) >> >> Thank you Martin and Stephan. Tyler

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regex in DTL?
by Roland 04 Apr '04

04 Apr '04

while digging through Generic.pm I found that a construct like <dtl if ($Data{"Body"} =~ "/http:/m") { $Data{"LinkPresent"} = "Yes"; }> should be possible. In practice it is not. I found the reason why this doesn't work (and resolved it). Then I was looking for a way to also be able to handle substitution text like: <dtl if ($Data{"Body"} =~ "/http:(.*)/m") { $Data{"LinkText"} = "$Data{"Match1"}"; } > This almost works but I still have some nasty bugs. Now my question: In Generic.pm there is a (for me) somewhat strange construct: $Line =~ s{ subt pattern } { code }egx; I cannot find the syntax description of this construct ( I am talking about the use of curly braces in this context). I am suspecting, that I am trying to do something, that is not allowed in this context, but I would need to read more about it. I would kindly ask if someone could point me to a place whereI can learn more about this. Thank you, Roland

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feature request - compose mail / templates
by Sven Blaas 02 Apr '04

02 Apr '04

hi there, a nice feature for the "compose mail" and "phoneview" would be the use of global mail-template such as "answer" templates. thx & bye sven PS: in the AgentZoom module is the Article{Subject} at the tree-view. like: $ThreadStrg .= ' $TimeLong{"'.$Article{Created}.'"}      <b>$Text{"'.$Article{Subject}.

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Files I should have attached to "OTRS_MSSQL Revisions"
by Tyler Hepworth 02 Apr '04

02 Apr '04

Sorry, forgot the attachment. Tyler

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OTRS_MSSQL Revisions
by Tyler Hepworth 02 Apr '04

02 Apr '04

Here are the latest revisions for OTRS_MSSQL setup. I have reworked several files to allow the Web Installer to automatically setup the MSSQL database, tables, initial_data, user, privileges, etc. This setup only works when installing OTRS on Win32. Theoretically it can work on Linux if the TDS library is installed (?) and the driver is switched from DBD::ODBC to DBD::Sybase, but I don't know - I haven't tried it. If I get the opportunity to try, I will let you know how it goes. The files that I changed are: InstallerStart.dtl (In the HTML/Standard folder) Installer.pm Config.pm (Yes, I know we all customize our specific Config.pm files, but there are some very specific changes in this one that are needed for MSSQL to work properly). DB.pm Sorry I have not provided any diff outputs. I have no idea how to use those utilities. Tyler Hepworth

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Need some OTRS API information
by Dmitriy Borisov 02 Apr '04

02 Apr '04

Hi, ALL! I need some information about parameters of functions in CustomerAuth and CustomerUser modules. Our ISP have native database of the users, and i want to integrate it with OTRS. I thinking to do it in next way: 1) IF authorization is normal do nothing 2) IF user password is wrong but user exist, update user information in OTRS database from our corporative database and try to authorize again 3) IF user is wrong, search for this user in our corporative database, if succesfull, then add user to OTRS database and try to authorize again I can add or change information in OTRS database directly, but there are alredy exists a mechanism to do it in CustomerUser module. But i don`t know anything about format of parametrs of their methods. Who can help me? Sorry for my bad English. -- With best regards, Dmitriy Borisov Network administrator of INTS ISP E-mail: borik(a)ints.net

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