Hello,
is there already a way to add, close,... Tickets with XML?
e.g.
---------
<Ticket>
<Action>Create</Action>
<Subject>MySubject</Subject>
<QueueID>2</QueueID>
<StateID>5</StateID>
...
</Ticket>
<Ticket>
<Action>Close</Action>
<id>12344543</id>
<Subject>my Note!</Subject>
<Body>bla bla!</Body>
...
</Ticket>
<Ticket>
<Action>AddNote</Action>
<id>122344543</id>
<Subject>close it!</Subject>
<Body>bla bla!</Body>
...
</Ticket>
Now start some magic Perl Script (something like GenericAgent) to
process the contents of the XML-File.
--------
I'm thinking of writing a script that does this, if there is not already
such thing.
I noticed that the API changed a lot from 1.2 to 2.0. Will the API again
experience similar major changes in Version 3.0.
regards,
Volker
