Hi !!!
I was confident and happy to use OTRS for our support.
But I need some customization...
I posted several messages on dev and user lists without any responses...
So, I am very disappointed to look for an another tool.
Regards,
Ravi APPANAH
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Ravi APPANAH
Chef de Service Exploitation - Ingénieur Sécurité
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La Documentation Française
Sous Direction Administration
Département des Systèmes Informatiques (DSI/Service Exploitation)
124 Rue Henri Barbusse
93308 Aubervilliers
Tel : +33 1 40 15 68 47 / +33 6 64 40 24 79
http://www.ladocumentationfrancaise.fr
GPG/PGP Id: 0xF8322F8C -- Kfp: F079 EDDD 4A02 0D3F E4BD 3051 35CC A14F F832 2F8C
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Hi
If I open a new ticket, an email is sent with subjet "Re: xxxx".
I try without any result to change the value of "Ticket::HookDivider" in
Kernel/Config.pm.
I still have the ":" in all emails subject.
I would like to change the ":" with a "".
Thanks in advance for your help.
Regards,
Ravi APPANAH
--
Ravi APPANAH
Chef de Service Exploitation - Ingénieur Sécurité
---------------------------------------------------------------------------------------
La Documentation Française
Sous Direction Administration
Département des Systèmes Informatiques (DSI/Service Exploitation)
124 Rue Henri Barbusse
93308 Aubervilliers
Tel : +33 1 40 15 68 47 / +33 6 64 40 24 79
http://www.ladocumentationfrancaise.fr
GPG/PGP Id: 0xF8322F8C -- Kfp: F079 EDDD 4A02 0D3F E4BD 3051 35CC A14F F832 2F8C
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