May 2005 - dev - OTRS mailing lists

text area wrap - Problem / Feedback
by Martin Edenhofer 29 Aug '05

29 Aug '05

Hi, I want to discuss the text area wrap for mac, linux and win users (http://bugs.otrs.org/show_bug.cgi?id=526) We implemented this patch for OTRS 2.0 beta1. But we forgot to remove the "wrap" from the .dtl files. :-/ We will change this and it would be fine if this could be tested in OTRS 2.0 beta2. Feedback on this list is really welcome. Thanks! Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

2 1

Re: [announce] OTRS 2.0 beta1 (Klong Jark Beach) Released
by Alessandro Ranellucci 16 Jun '05

16 Jun '05

On 2-05-2005 at 10:19, Stefan Rother wrote: >The OTRS Team is pleased to announce the first beta release of the >Trouble-Ticket-System OTRS 2.0.0 beta1. Thank you very much for this release, it's very interesting. However: 1) I see that my recent patch was not merged in 2.0.0 although it's very very simple and it was ready for merging in 1.3: http://bugs.otrs.org/show_bug.cgi?id=664 2) Robert Mathews' patch is still pending although it's very quick (just remove wrap=hard). Note that I have been testing his patch for months. http://bugs.otrs.org/show_bug.cgi?id=526 3) I have another tiny feature request I've been testing locally for a year: accesskey attributes in HTML. This is useful for avoiding mouse or tabkey to click on links and buttons. If the OTRS team agree on this, I can provide a full patch against 2.0.0 beta1. - Alessandro Ranellucci

2 5

Bug in lang file management
by Yann Richard 16 Jun '05

16 Jun '05

Hi, I have found a bug in perhaps one tool you use to update language files with new words.. Exemple: http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/Language/fr.pm.diff?r1=1.43&r2=… This update have removed many changes I have made in the version 1.43 Regards, Yann.

2 2

RE: [dev] OTRS on Solaris X86
by Frye, Bernie 23 May '05

23 May '05

Thanks for the input. Actually, I am using 2.0 on Solaris for the moment. I put in a hack to get around the SysLog problem and things seem to be working as expected, based on the comments from the development threads. I'll document what I'm doing as an "out of the box" Solaris 10 installation (including setting up the appropriate links for the compilers, etc) on the O/S and continue documenting my experiences with the Solaris installation. When I'm finished, I'll send you all the information that I have and perhaps it will be useful to include the differences as an addendum to the documentation. Thanks again for the info. Bernie Frye -----Original Message----- From: dev-bounces(a)otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Christian Schoepplein Sent: Monday, May 23, 2005 12:36 PM To: Development community of OTRS.org Subject: Re: [dev] OTRS on Solaris X86 Hello! First of all I have to mension, that I'm no solaris expert ;-). On Mo, Mai 23, 2005 at 11:43:52 -0400, Frye, Bernie wrote: > Has anyone loaded OTRS 1.32 or higher on Solaris X86 platforms with > reasonable success? I'm running into some interesting issues getting it > to run successfully and I noticed that the bulk of the documentation is > written for Linux type platforms. I am running our production server on > Linux but am considering changing to Solaris due to database size > advantages and speed advantages. > > > > Right now I'm getting an error that the System Log is failing on > connecting to a TCP socket connection to SysLog.pm. This only happens on > the Solaris platform and not the Linux platform. I am willing to admit > that it could be setup problems specific to the Solaris environment, but > it would still be nice to have more generic Unix documentation. ACK. If you had successfully setuped your system on solaris, we'd be very interested in your experiences ;-). I don't know, how syslogin is done on solaris, but you could try to switch the loginmode of OTRS from syslog to a plain logfile. Just set the following parameters in Kernel/Config.pm (for OTRS 2.0): $Self->{LogModule::LogFile} = '/tmp/otrs.log'; $Self->{LogModule} = 'Kernel::System::Log::File'; I'd recomment to use OTRS 2.0 even it is still beta, because this version has many new features and ofcourse we develop and fix bugs for 2.0 with a higher priority than 1.3.x. Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

2 1

OTRS on Solaris X86
by Frye, Bernie 23 May '05

23 May '05

Has anyone loaded OTRS 1.32 or higher on Solaris X86 platforms with reasonable success? I'm running into some interesting issues getting it to run successfully and I noticed that the bulk of the documentation is written for Linux type platforms. I am running our production server on Linux but am considering changing to Solaris due to database size advantages and speed advantages. Right now I'm getting an error that the System Log is failing on connecting to a TCP socket connection to SysLog.pm. This only happens on the Solaris platform and not the Linux platform. I am willing to admit that it could be setup problems specific to the Solaris environment, but it would still be nice to have more generic Unix documentation. Thanks all. Bernie Frye Director, Technical Sales Engineering CURRENT Technologies, LLC 12800 Middlebrook Road, Suite 201 Germantown, Md. 20874 301-515-7617 ext. 214 240-793-9137 cell ***CONFIDENTIALITY NOTICE*** The information in this email may be confidential and/or privileged. This email is intended to be reviewed by only the individual or organization named above. If you are not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any review, dissemination or copying of this email and its attachments, if any, or the information contained herein is prohibited. If you have received this email in error, please immediately notify the sender by return email and delete this message from your system.

2 1

New OTRS backup script (perl)
by E. Michael A. Gurski 11 May '05

11 May '05

Attached is a perl-based re-implementation of backup.sh, which should in theory run on every platform that OTRS itself runs on. Features include: - command-line compatible with backup.sh - fixes a nasty date-related problem with removing old backups (now uses Date::Pcalc) - Additional options and switches to customize operation, including database-dumper/archiver/compression programs to use, as well as command-lines - a --help switch to display a summary - both long and short option switches so command-lines can be self-documenting - ability to specify the number of days of backups to keep - uses Config.pm directly for pulling additional configuration information It will require a few additional perl modules (not attached) that I just threw into ~otrs/Kernel/cpan-lib/. They are File::Which, File::NCopy, and File::Remove, all of which are just single .pm files. Alas, only tested under Linux currently, but if you have command-line DB dumpers, archivers (ie, zip, rar, etc), and compressors (ie, zip, bzip2, gzip, etc) for other OSes, you should be able to just specify them on the command-line to test the script. -- E. Michael A. Gurski <edwin.gurski(a)amti.com> AMTI, Inc. <http://www.amti.com/>

1 0

subject for new note
by Thomas Kaminski 09 May '05

09 May '05

Hi, we use otrs 2.0.cvs with debian/sarge. Our agents want to insert automaticaly more text in the subject of a new note. The default is "Note!". This is insufficient for us. I made a patch to insert the subject of the first article in the subject of a new note. Here is the patch and i think, this would be interesting for you. bye Thomas -- Thomas Kaminski kaminski(a)univention.de fon: +49 421 22 232-0 Entwicklung Linux for Your Business fax: +49 421 22 232-99 Univention GmbH http://www.univention.de/ mobil: +49 175 22 999 23

1 0

How to make Email field in the add user page to take null value.
by sumeet prasad 09 May '05

09 May '05

Hi OTRS Team, I don't want to give email address in the field Email: while creating user(agents). Its not creating user when email id not given. How could I give null value in email field and create users ? Its urgent. Could any one please give inputs. Regards, Sumeet

3 3

Hexcheck number generator
by Peter Gervai 09 May '05

09 May '05

[What happens when you click "send" instead of "attach"? :)] So, now it _is_ attached: this is a ~otrs/Kernel/System/Ticket/Number/ generator for a shorter hexa numbering with kind of checksum. Our customers complained about the DateCheck's length, so this is shorter. The output ticket numbers are like: Ticket# 70141D0. In /etc/otrs/Kernel/Config.pm: $Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::HexCheck'; $Self->{'Ticket::NumberGenerator::HexCheck::MinCounterSize'} = 5; Enjoy! -- Now using M2, Opera's e-mail client: http://www.opera.com/m2/

2 2

OTRS 2.0.0 database schema (png or pdf)
by Yann Richard 07 May '05

07 May '05

Hi all, Is OTRS Team could publish the dia database schema in png (high res if possible to print in A3 format) in the MISC/ ftp directory ? I'm going to test beta1 now and work on the french translation, thanks for all the work on OTRS :). I try to complete french translation since two weeks. Regards, Yann. -- M. Yann Richard yann.richard on gmail.com

2 1