June 2005 - dev - OTRS mailing lists

text area wrap - Problem / Feedback
by Martin Edenhofer 29 Aug '05

29 Aug '05

Hi, I want to discuss the text area wrap for mac, linux and win users (http://bugs.otrs.org/show_bug.cgi?id=526) We implemented this patch for OTRS 2.0 beta1. But we forgot to remove the "wrap" from the .dtl files. :-/ We will change this and it would be fine if this could be tested in OTRS 2.0 beta2. Feedback on this list is really welcome. Thanks! Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!

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OTRS 2.0b2 - otrs.addGroup, otrs.addQueue - broken db?
by Cogley, Rick 17 Jun '05

17 Jun '05

Hello, and greetings from Japan - On OTRS 2.0b2, I used the /opt/otrs/bin scripts otrs.addGroup and otrs.addQueue to add queues and groups from the CLI, and afterwards created system addresses from the GUI associating them with the queues I created. However, now when I send emails to those new system addresses, nothing shows up in the queue view for those queues. If I send mails to ones I created by hand before the adventure into script-land, the mails reach OTRS' queue view without a problem. Is there anything I should check? Seems like something is out of sync... Hoping someone can have mercy on me and help me out of this... Sincerely, Rick Cogley <<-<<-<<-<<-<<-<<-<<-<<-<<-<<- Rick Cogley (rick.cogley(a)esolia.co.jp) Tel: 03-5940-6880 | Fax: 03-5940-6881 | Cell: 090-4423-5475 (Outside Japan, remove leading zero-+81-3-5940-6880) English: www.esolia.com <http://www.esolia.com/> | Japanese: www.esolia.co.jp <http://www.esolia.co.jp/> Bilingual IT solutions and management firm-eSolia. <<-<<-<<-<<-<<-<<-<<-<<-<<-<<-

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RE: [dev] Event + ticket
by Cogley, Rick 16 Jun '05

16 Jun '05

Greetings from Japan - after reading this msg, I tried the package manager. Works like a charm - really nice! Regards, Rick -----Original Message----- From: dev-bounces(a)otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Thursday, June 16, 2005 5:11 PM To: Daniel Balan; Development community of OTRS.org Subject: Re: [dev] Event + ticket Hi Daniel, Daniel Balan wrote: > I saw the new Calendar option into OTRS 2. > Is there a plan to make a connection between a ticket and an event? > I mean it would be very useful to generate an event from a (connected to) a ticket. > > May I have more info regarding this issue? Fine, you tested OTRS 2.0. Any feedback about the new package manager? :-) In OTRS 2.0 we moved to see tickets and faqs as objects. So we also plan to have event objects (but currentlly we don't have event objects). And with the OTRS framework comes a basic feature to link objects. So if we moved the events to objects it is not problem to link also events to tickets or faqs. > Cheers, > Daniel Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

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Re: [announce] OTRS 2.0 beta1 (Klong Jark Beach) Released
by Alessandro Ranellucci 16 Jun '05

16 Jun '05

On 2-05-2005 at 10:19, Stefan Rother wrote: >The OTRS Team is pleased to announce the first beta release of the >Trouble-Ticket-System OTRS 2.0.0 beta1. Thank you very much for this release, it's very interesting. However: 1) I see that my recent patch was not merged in 2.0.0 although it's very very simple and it was ready for merging in 1.3: http://bugs.otrs.org/show_bug.cgi?id=664 2) Robert Mathews' patch is still pending although it's very quick (just remove wrap=hard). Note that I have been testing his patch for months. http://bugs.otrs.org/show_bug.cgi?id=526 3) I have another tiny feature request I've been testing locally for a year: accesskey attributes in HTML. This is useful for avoiding mouse or tabkey to click on links and buttons. If the OTRS team agree on this, I can provide a full patch against 2.0.0 beta1. - Alessandro Ranellucci

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Bug in lang file management
by Yann Richard 16 Jun '05

16 Jun '05

Hi, I have found a bug in perhaps one tool you use to update language files with new words.. Exemple: http://cvs.otrs.org/viewcvs.cgi/otrs/Kernel/Language/fr.pm.diff?r1=1.43&r2=… This update have removed many changes I have made in the version 1.43 Regards, Yann.

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TimeObject bug in CVS
by Owen Stenseth 16 Jun '05

16 Jun '05

I had to add the following line to the Customer.pm module because the NotificationAgentOnline module tries to create a Session object that needs the TimeObject passed into it. This was to get customer.pl working properly. diff -r1.40 Customer.pm 146a147 > TimeObject => $Self->{TimeObject}, -- Owen Stenseth

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Event + ticket
by Daniel Balan 16 Jun '05

16 Jun '05

Hello OTRS dev, I saw the new Calendar option into OTRS 2. Is there a plan to make a connection between a ticket and an event? I mean it would be very useful to generate an event from a (connected to) a ticket. May I have more info regarding this issue? Cheers, Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/

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Emails
by Richard Hamson 08 Jun '05

08 Jun '05

Guys, What I am after is some advice on amending the way email text is setup. Below is an example from an email from Christian. You can see that the salutation 'Hi Owen' is added and then the new text is added below the original mail. Is it possible to change this so new text is automatically added above the original mail - or possibly get rid of the original mail text altogether? Cheers Hi Owen, On Di, Jun 07, 2005 at 09:07:35 -0600, Owen Stenseth wrote: >>Would you please open a report with the error message on this problem in >>our bugzilla system on > >Done. > >>http://bugs.otrs.org >> >>Please include your patch in this report also. > >And Done. Thanks a lot! _________________________________________________________________ Want to block unwanted pop-ups? Download the free MSN Toolbar now! http://toolbar.msn.co.uk/

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