December 2007 - dev - OTRS mailing lists

Filtering options in Bulk-Action screen
by Charles Kennedy 13 Dec '07

13 Dec '07

Hi everyone, I need to filter the options of the combobox "Next ticket state" in the Bulk-Action screen. The options will change depending on the actual state of the ticket and the actual user agent. I read the documentation, but i didn't realize how I can do that. Can someone give me a idea? Regards, Charles K. Schulz P.S.: The version that we're using is 2.1.5

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How to include settings in the Config file in a .opm file?
by Eduardo Raffoul 10 Dec '07

10 Dec '07

Hi everyone, One of the requisites in a development that i'm working on, is covered with an ACL. I would like to know if there is the possibility that in the <CodeInstall> sentence in the .opm file could be included the ACL mentioned above. Any ideas? Eduardo Raffoul

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Ticket Title not updated in the frontend
by Eduardo Raffoul 05 Dec '07

05 Dec '07

Hi everyone, I'm having a problem trying to update ticket title via RPC. After TicketTitleUpdate is done, it is updated in the database but when i reload the Queue view in the agent frontend it's still the old ticket title the one that appears. ¿Any suggest or idea? Thanks, Eduardo Raffoul

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