April 2007 - dev - OTRS mailing lists

Enable RE modifiers for complex expressions in PostMaster filters
by Manfred Dohmen 09 Apr '07

09 Apr '07

I added a few lines to MatchDBSource.pm in order to allow using more complex regular expressions by adding RE modifiers (imxs). I patched 2.1.3 but current CVS sources differ only slightly. With this patch the filter expression is checked for having slash delimiters (/) and maybe modifiers at the end. If delimiters are in place the default modifier is replaced. A few examples. "asd" = looks for the given string; just like before "/asd/" = looks for the given string, omitting the i-modifier, thus enabling case sensitiveness "/^start of body.*end of body$/ims" = some multi line matching Hope this is useful for someone, comments are welcome. ############################################################################## 67c67,79 < if ($Param{GetParam}->{$_} && $Param{GetParam}->{$_} =~ /$Match{$_}/i) { --- > my $pattern = $Match{$_}; > my $modifier = 'i'; > if ($pattern =~ /^\/(.*)\/([imsx]*)$/) > { > $pattern = $1; > $modifier = $2; > } > if ($Param{GetParam}->{$_} && $Param{GetParam}->{$_} =~ /(?$modifier)$pattern/) { ############################################################################## Regards Manfred Dohmen _______________________________________________________________ SMS schreiben mit WEB.DE FreeMail - einfach, schnell und kostenguenstig. Jetzt gleich testen! http://f.web.de/?mc=021192

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necessary rights on viewing stats
by Alexander Scholler 05 Apr '07

05 Apr '07

Hi, I restricted the view of one specific stat to 2 groups. I though that it is sufficient to view the stat to be member of at least one group. But OTRS demands the agent to be member of both groups. Is this intended, or a bug? Bye, Alex

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AgentTicketPhone.dtl arrange differently by JavaScript?
by fatih üstünel 05 Apr '07

05 Apr '07

Hello @ all developer, I collect at time my first experiences in JavaScript. The following: I defined three options in the TicketFreeKey1. Now I would like depending upon customer one of the three options appear. e.g.: With call the customer X, appears as TicketFreeKey1 of the 2. Key. how can I automate it? With a call of a customer --> set TicketFreeKey1 on Notebook. set TicketFreeKey2 on W-Lan. set TicketFreeKey3 on WinXP. How can I access on the AgentTicketPhone.dtl with Javascript e.g. TicketFreeKey1? Simply to read in and with Alert function appear leave? Thank you in advance. Bye _________________________________________________________________ Sie suchen E-Mails, Dokumente oder Fotos? Die neue MSN Suche Toolbar mit Windows-Desktopsuche liefert in sekundenschnelle Ergebnisse. Jetzt neu! http://desktop.msn.de/ Jetzt gratis downloaden!

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forwarding a note
by Alexander Scholler 02 Apr '07

02 Apr '07

Hi, one question, especially to the ((otrs)) people. Until early 2.1-versions of OTRS, it was possible to forward notes (meaing display a note in ticket-zoom and then click on forward => a mail was composed with the note inserted with a prefixed character below). During 2.1-versions, action-links on agent-gui disappeared if access to this actions was restricted (bugfix). Since then, the "forward"-link on notes is no longer present, although the forward-action can be manually accessed with the URL (changing Action=AgentTicketZoom in Action=AgentTicketForward). What is your intention: (a) Shall it not be possible to forward notes (much to my regret)? (b) Is it a bug that the forward-link is missing, or can it be configured to be displayed? Bye, Alex

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