Hi Martin,
Thanks for your reply,
>Hi Johan,
>
>Johan Björni schrieb:
>
>> When I as an admin logs in everything works well and the
>> server response is almost instant. When a normal user
>> uses the system everything takes a while, some seconds
>> for the page to load.
>>
>> I tried to give me the same rights as a normal user
>> but the server is still fast.
>> It seams like the system gets slower depending on how
>> many tickets the user has processed totally. Can this
>> be true ?
>>
>> Any hints in how to troubleshoot this problem further.
>>
>> The otrs version is 2.0.4 with mysql-4.1.20 as db running
>> on RHEL 4, apache.
>> The db is 332 MB 2xXeon 3,4G/2M, 1GB.
>
>It's off topic, it's not development related.
Sorry for that, I have to go through the list definitions more carefully.
>
>Anyway, here some feedback. ,-)
>
>The performance can depend on how many open ticket you have.
>For example there is a difference if you use escalation times
>and you have 100 or 10.000 open ticket in your system.
>
>So the system has to check the escalation times for every
>ticket. So it's different if you have to 100 open or to
>10.000 open ticket access. :)
>
>But it's not important how many tickets a user has processed in the past.
Interesting, one of my testusers have 0 open tickets, the whole system has 86 open tickets (as show when I search for open tickets). When the testuser clicks the admin button it takes 5-6 sec, when I click the admin button the response is direct.
Seams like I have to figure out how to get a sql-trace from mysql to see whats really going on.
Many Thanks for your input, have a nice weekend!
>
> -Martin
>
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