Hello Christian,
Christian Schoepplein wrote:
> Date: Tue, 13 Nov 2007 16:27:56 +0100
> From: Christian Schoepplein <christian.schoepplein(a)otrs.com>
>
Hi Eduardo,
>
> On Di, Nov 13, 2007 at 10:18:48 -0500, Eduardo Raffoul wrote:
> > I have been having some troubles with otrs, specificically after
> logging
> > in and when i go into the AdminSysConfig Module. The system crashes
> and
> > trhows this error:
> >
> > [Tue Nov 13 10:44:07 2007] -e: Attempt to free unreferenced scalar: SV
> > 0xbcd788dc, Perl interpreter: 0xbc365e98 at
> > /opt/otrs//Kernel/System/Config.pm line 13
> > 25.
> > [...]
> > [Tue Nov 13 10:44:07 2007] -e: Attempt to free unreferenced scalar: SV
> > 0xbc94ffe8, Perl interpreter: 0xbc365e98 at
> > /opt/otrs//Kernel/System/Config.pm line 13
> > 25.
> > [Tue Nov 13 10:44:08 2007] [notice] child pid 4500 exit signal
> > Segmentation fault (11)
> >
> > Sometimes the SegFault comes with several memory pointers errors. This
> > happens with Perl 5.8.8-25 (at least) and newer versions. I already
> > reported this as a bug but, but someone has seen this before and how
> to
> > fix it?
>
> Which OTRS version are you using and on what operating system is OTRS
> running? See also
>
> http:(//faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=252
>
> please, maybe that solves your problem.
>
>
> Kind regards,
>
> Christian
>
>
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This happened with OTRS 2.2.3 and 2.2.4, usign Fedora Core 7 and Core 8. The
problem occurred after upgrading perl packages (as i said, this happens with
perl 5.8.8-25 (at least)) with Fedora Core 7, then i upgraded to Fedora Core
8 (i was thinking that could be a problem related with the OS), but OTRS
crashed with that OS too (Fedora 8, of course, has new perl packages by
default). Then i changed to CentOS 5 (which uses older perl versions) and
everything runned fine. After this, i made some tests in other machine with
Fedora Core 7 with a fresh installation of OTRS::ITSM 1.0.4, and everything
was fine until perl upgrade was made. Then i realized that the problem was
related with the new perl package. Actually, searching over the internet, i
found this https://bugzilla.altlinux.org/show_bug.cgi?id=13366 (it's greek,
but you can see that it reports the same crash than me, less than a week
ago, when the perl packages was released). I already reported this bug to
the otrs bugzilla (right now otrs domain seems to be down, but i'll send you
the bug id).
