April 2008 - dev - OTRS mailing lists

Forcing the replacement of files in .sopm packages
by Eduardo Raffoul 01 Apr '08

01 Apr '08

Hello everyone, I'm currently trying to build a .opm package that has some otrs files but modified. This is my *.opm package should have a newer version of Kernel/System/Ticket.pm, but when i build the package and try to install it, OTRS gaves me an error because there is another package that already uses that file. I've been checking the source of Kernel/Modules/Installer.pm and i have seen that there's an Force option, but i still have no idea on how this parameter is suposed to be passed to the function. Any ideas suggest??? Thanks a lot

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Reposting in hope of feedback
by Pulver, Steve 01 Apr '08

01 Apr '08

From: otrs-bounces(a)otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Pulver, Steve Sent: Friday, March 21, 2008 4:09 PM To: otrs(a)otrs.org Subject: [otrs] OTRS Backup for Windows Can anyone comment on the following? We were trying to run the backup script (OTRS is installed on a Windows box) and had to make the following changes to get it to work properly. We changed the process for directory change as noted below. Is there another way we should be getting backups to run? Will this cause issues for us in the future? Thanks in advance. Steve From: Fisher, Michael Sent: Thursday, March 20, 2008 5:26 PM To: Clary, Steve; Pulver, Steve Subject: OTRS Backup Changes Steve, Steve-- I changed the backup script from doing the directory change in the subshell (system) process to directly from perl, and this helped, because Perl can interpret the hybrid DOS/UNIX-style paths (i.e. "C:/OTRS/otrs") better than the DOS shell can: C:\OTRS>cd c:/otrs/otrs The system cannot find the path specified. This corrected the failure we had--there might be a cleaner way to put it into the script, but I was just moving quickly. --- backup.pl.orig 2008-03-20 17:16:07.716496300 -0400 +++ backup.pl 2008-03-20 17:15:15.795618200 -0400 @@ -182,7 +183,8 @@ # backup Kernel/Config.pm print "Backup $Directory/Config.tar.gz ... "; -if (!system("cd $Home && tar -czf $Directory/Config.tar.gz Kernel/Config.pm Kernel/Config/Files/ZZZA*.pm Kernel/Config/GenericAgen*.pm")) { +chdir($Home); +if (!system("tar -czf $Directory/Config.tar.gz Kernel/Config.pm Kernel/Config/Files/ZZZA*.pm Kernel/Config/GenericAgen*.pm")) { print "done\n"; } else { @@ -192,7 +194,8 @@ # backup application if ($FullBackup) { print "Backup $Directory/Application.tar.gz ... "; - if (!system("cd $Home && tar -czf $Directory/Application.tar.gz ")) { + chdir($Home); + if (!system("tar -czf $Directory/Application.tar.gz ")) { print "done\n"; } else { -- Mike Fisher Michael_Fisher(a)urmc.rochester.edu 585-275-6884 University of Rochester School of Nursing _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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hide null data in stats module
by Egor Tsilenko 01 Apr '08

01 Apr '08

Hello Dev's, I've been using OTRS 2.2.5 and really it's a great product, but some features aren't already developed. My question is connected to a very useful module, called *Stats*. We have created some queues, services and types and now we want to generate reports, using Stats module, but reports should contain only !not null data!. For a example: if there is a ticket with service type A then show "1" in OTRS Stats report, if there isn't any ticket with service type A then doesn't show this row in OTRS Stats report (instead of showing "0" in stat report). Have you got any ideas how to hide null data from OTRS Stats reports? -- Thanks in advance, MoiKrug - ??????? ???? <http://bg8s.moikrug.ru/?from=userlink>??????? ???? <http://bg8s.moikrug.ru/?from=userlink>

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