October 2010 - dev - OTRS mailing lists

Feature request: response template -> next ticket state
by Sascha.Rommelfangen＠ses-astra.com 17 Jan '11

17 Jan '11

Hi, I have a suggestion for OTRS, probably someone wants to implement this: When creating a response template (Admin Area -> Responses; AdminResponse.pm), it would be nice to have the possibility to define the next ticket state. For example: I have a 'CloseWithStateExplanation' template, and often people forget to change the next ticket state. The result is a nice explanation about the state ('closed'), but the state is of course still 'open'. Best regards, Sascha Rommelfangen

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Markus KNOLL ist außer Haus.
by markus.knoll＠artelis.net 11 Oct '10

11 Oct '10

Ich werde ab 08.10.2010 nicht im Büro sein. Ich kehre zurück am 18.10.2010.

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JSON API docs
by Hugh Kelley 11 Oct '10

11 Oct '10

Could someone kindly point me to the JSON docs? So far I'm reading JSON.pm, is there anything else online? Hugh

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SOAP, PHP and Attachment Handling
by Eifler, Eric 05 Oct '10

05 Oct '10

Hi all, I have a problem regarding the SOAP API and using PHP. I am trying to upload files to attach to an article. As far as i know, the attachment has to be encoded using base64. This happens on php-side: ------------------------------------------------------------------------ -------- public function articleWriteAttachment($attachment, $article_id) { if (is_array($attachment)) { $data = array( "Content", chunk_split(base64_encode($attachment['data'])), "ContentType", $attachment['type'], "Filename", $attachment['name'], "ArticleID", $article_id, "UserID", 1, ); self::makeCall('TicketObject', 'ArticleWriteAttachment', $data); } } ------------------------------------------------------------------------ --------- OTRS creates the attachment with success, but as i open the file, it looks like ist still base64, so the file is unusable. If i'm not converting the data to base64, i get an error from SOAP. Maybe some one can help me out? Eric Eifler

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