November 2010 - dev - OTRS mailing lists

Feature request: response template -> next ticket state
by Sascha.Rommelfangen＠ses-astra.com 17 Jan '11

17 Jan '11

Hi, I have a suggestion for OTRS, probably someone wants to implement this: When creating a response template (Admin Area -> Responses; AdminResponse.pm), it would be nice to have the possibility to define the next ticket state. For example: I have a 'CloseWithStateExplanation' template, and often people forget to change the next ticket state. The result is a nice explanation about the state ('closed'), but the state is of course still 'open'. Best regards, Sascha Rommelfangen

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Multi Auth mode
by Antonio Guerrisi 26 Nov '10

26 Nov '10

Hi all, Recently I have successfully implemented Single Sign-On via Kerberos protocol but now unauthorized users are redirect to an error page. I would like also keep traditional login via OTRS form for users who aren't in Kerberos system. Is it possible? How to implement it? -- Antonio Guerrisi - antonio.guerrisi(a)yetopen.it YetOpen S.r.l. - http://www.yetopen.it/ Via Carlo Torri Tarelli 19 - 23900 Lecco - ITALY - Tel 0341 220 205 - Fax 178 6070 222 -------- D.Lgs. 196/2003 -------- Si avverte che tutte le informazioni contenute in questo messaggio sono riservate ed a uso esclusivo del destinatario. Nel caso in cui questo messaggio Le fosse pervenuto per errore, La invitiamo ad eliminarlo senza copiarlo, a non inoltrarlo a terzi e ad avvertirci non appena possibile. Grazie.

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Problem with CVS server and ohloh.net
by Ludovic Gasc 24 Nov '10

24 Nov '10

Hi, Since 11 months, ohloh.net can't update the CVS repository: https://www.ohloh.net/p/otrs/enlistments I've tried to delete and re-add the main repository, but I've this error message: "The cvs server did not respond to an 'ls' command. Are the URL and module name correct?" When I use the commands on this page: http://otrs.org/cvs/, it works. Have you changed something on your CVS server ? For me, It's very useful to repair this, because for the ohloh's users, OTRS seems to be dead. Yours. -- Ludovic Gasc

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Translating Extension Modules
by Martin Gruner 19 Nov '10

19 Nov '10

Dear developers, up to this point, translation files in extension modules like ITSM had to be created and updated by hand. Now you can use the script otrs.CreateTranslationFile.pl from OTRS CVS Head for this purpose as well. Translating OTRS ================ Make sure that you have a clean system with a current configuration. No modules may be installed or linked into the system! otrs.CreateTranslationFile -l <language> otrs.CreateTranslationFile -l all Translating Extension Modules ============================= Make sure that you have a clean system with a current configuration. The module that needs to be translated has to be installed or linked into the system, but only this one! otrs.CreateTranslationFile -l <language> -m <module_directory> otrs.CreateTranslationFile -l all -m <module_directory> @Markus: This might also help with customer modules. Kudos to Marc Nilius for implementing this. Best regards, -- Martin Gruner Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Steigern Sie Ihre Effizienz um 30% - mit OTRS Help Desk 3.0: http://www.otrs.com/

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