December 2010 - dev - OTRS mailing lists

Feature request: response template -> next ticket state
by Sascha.Rommelfangen＠ses-astra.com 17 Jan '11

17 Jan '11

Hi, I have a suggestion for OTRS, probably someone wants to implement this: When creating a response template (Admin Area -> Responses; AdminResponse.pm), it would be nice to have the possibility to define the next ticket state. For example: I have a 'CloseWithStateExplanation' template, and often people forget to change the next ticket state. The result is a nice explanation about the state ('closed'), but the state is of course still 'open'. Best regards, Sascha Rommelfangen

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Re: [dev] OTRS and NAV
by Vinelli Francesco 27 Dec '10

27 Dec '10

Hi Michiel, I've read this issue: Cathlyn Camilleri wrote: > Is it possible to integrated OTRS with Microsoft Dynamics (formerly > known as Navision) 5.1? Hi Cathlyn, Yes of course, that is possible. There is just no canned solution available. What level of integration are you looking for? -- Michiel Can you help me?? I must integrate MSDynamics and otrs, how can i do? Tnx a lo Franz

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troubles modifying AgentTicketPhone in OTRS 3.0.3 - using FreeText... failed
by Carl-Clemens Ebinger 20 Dec '10

20 Dec '10

Dear All, i have troubles using AgentTicketPhone in OTRS 3.0.3 . if I enable TicketFreeKeyFields in AgentTicketPhone.dtl  <label>$Data{"TicketFreeKeyField1"}:</label> <div class="Field"> $Data{"TicketFreeTextField1"} </div> <div class="Clear"></div>   <label>$Data{"TicketFreeKeyField2"}:</label> <div class="Field"> $Data{"TicketFreeTextField2"} </div> <div class="Clear"></div>   <label>$Data{"TicketFreeKeyField3"}:</label> <div class="Field"> $Data{"TicketFreeTextField3"} </div> <div class="Clear"></div>   <label>$Data{"TicketFreeKeyField4"}:</label> <div class="Field"> $Data{"TicketFreeTextField4"} </div> <div class="Clear"></div>   <label>$Data{"TicketFreeKeyField5"}:</label> <div class="Field"> $Data{"TicketFreeTextField5"} </div> <div class="Clear"></div>  i get problems concerning the layout as shown in the attachment. Best Regards, Carl-Clemens Ebinger

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