February 2010 - dev - OTRS mailing lists

Changes in HTML code of OTRS
by Marc Nilius 06 Feb '10

06 Feb '10

Hello everybody, I just want to inform you about some changes in the HTML code of OTRS. Today I changed the way buttons are defined in the HTML for OTRS CVS Head (which means version 2.5 and above). Instead of using buttons defined with the <input> element, we now use the <button> element. Instead of <input type="button" value="foo" /> we now use <button type="button" value="foo">foo</button> Instead of <input type="submit" value="foo" /> we now use <button type="submit" value="foo">foo</button> Instead of <input type="reset" value="foo" /> we now use <button type="reset" value="foo">foo</button> Because of some compatibility issues with old Internet Explorer version 6 and 7 it is important that every <button> element has a value attribute and a text within start and end tag and both value and text are the same. With this change, we now have the possibility of styling these buttons with CSS in the future. This is in some way also possible with the <input> element, but the <button> element gives us much more possibilities. So, If you write code for OTRS (CVS Head) please use the <button> element for buttons from now on. If you have any questions regarding this change, feel free to ask me. :-) Kind regards, Marc -- Marc Nilius Research & Development OTRS AG Norsk-Data-Straße 1 D-61352 Bad Homburg T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann Treffen Sie uns auf der CeBIT 2010 in Hannover und erfahren Sie vom 02.-06. März 2010 mehr über OTRS an Stand C37 in Halle 2!

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how to upgrade the OTRS 2.4.5 to 2.4.6
by ramana 03 Feb '10

03 Feb '10

Hi Every One, Can any one help mo how to upgrade the OTRS 2.4.5 to 2.4.6 version kindly provide me the procedure how upgrade. I am using Linux Fedora 11. Thanks & Regards, Ramana

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LDAP connection not always necessary?
by EXT / CAP GEMINI LEBLANC Bastien 03 Feb '10

03 Feb '10

Hi, I notice that at each access on OTRS (each page), an LDAP connection is made, even if it is not necessary (to get Customer Data). Do you think I should fill a bug, to be able to connect to the LDAP only if necessary (if the data is not cached)? Feel free to ask any details, I'll be glad to help on solving this issue Bastien. ------- Ce message et toutes les pièces jointes sont établis à l'intention exclusive de ses destinataires et sont confidentiels. L'intégrité de ce message n'étant pas assurée sur Internet, la SNCF ne peut être tenue responsable des altérations qui pourraient se produire sur son contenu. Toute publication, utilisation, reproduction, ou diffusion, même partielle, non autorisée préalablement par la SNCF, est strictement interdite. Si vous n'êtes pas le destinataire de ce message, merci d'en avertir immédiatement l'expéditeur et de le détruire. ------- This message and any attachments are intended solely for the addressees and are confidential. SNCF may not be held responsible for their contents whose accuracy and completeness cannot be guaranteed over the Internet. Unauthorized use, disclosure, distribution, copying, or any part thereof is strictly prohibited. If you are not the intended recipient of this message, please notify the sender immediately and delete it.

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how to connect the services to Queues
by ramana 03 Feb '10

03 Feb '10

Hi all, Guys, is there a way to connect Services to the Queues and not to Customer Kindly help me on this below example if any solution. provide the code for this Example. Here i have create two Queues and Six services, three are Network related and remaining three are Desktop related. Question: When customer is selecting the Network Queue they should be able to see only 3 Network services. Desktop Queue they should be able to see only 3 Desktop services. Queues : 1) Network 2) Desktop Services a) Network problem a) PC not Booting b) VPN problem b) Mother Board Problem c) Link-Problem c) Ram Problem Kindly help me on this above example if any solution. provide the code for this Example. Thanks & Regards, Ramana

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How to use BuildSelection and giving data to backend
by valerio cacciatore 03 Feb '10

03 Feb '10

Dear All, this is the second time I'm writing you and I have to thanks you for the answers you gave me with my first question. Now I have the following problem. I would create a module in which an agent can select a ticket (among his tickets), then adding a couple of field (e.g. ticket cost and ticket covered by warranty) and save the ticket. But... let's start from the easy things: I'm looking for a simple way to make a choice in the frontend (using a multi-choice menu), giving this info to the backend and performing some actions/query on DB. I was trying to use the BuildSelection function in the AgentModule.pm but I was not successful. Can someone explain me how to use this function? Is there an easy example ready? My first approach has been to use a button in the frontend and try to call another AgentXXX.pm module to introduce more info in the frontend, but I received a message saying the module was not registered in Config.pm. I'm so confused ... :-S Thanks for help! Valerio

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