July 2011 - dev - OTRS mailing lists

Re: [dev] Cannot find rpc.pl
by niklas＠iandapp.com 29 Jul '11

29 Jul '11

That is OpenSUSE I am using for my installation. /Niklas > Hello! > > I am trying to set up so I can send request to OTRS via SOAP. > > I have installet SOAP Lite and the patch > http://www.soaplite.com/2003/06/installation_in.html. I did install SOAP > Lite using make first. When it was broken I found the patch and installed > it via OTRS package manager without deleting anything I already had > installed. > > When checking the configuration using otrs.CheckModules.pl it looks fine. > > In /etc/apache2/conf.d/otrs.conf following, which I relate to cgi, is > defined: > > ## > ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" > . > . > . > <Directory "/opt/otrs/bin/cgi-bin/"> > AllowOverride None > Options +ExecCGI -Includes > Order allow,deny > Allow from all > </Directory> > > ## > > rpc.pl is indeed located in /opt/otrs/bin/cgi-bin > > Not that I think it matters but I have defined user-name and password for > SOAP in OTRS SysConf. > > I guess it should be possible to access the rpc.pl file in a browser just > to see that I can find it, shouldn't it? This is the link I'm using: > http://localhost/otrs/rpc.pl > > The error message I'm getting from Firefox is "File not found". > > How can I fix this? > > Thank you in advance! > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >

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Cannot find rpc.pl
by niklas＠iandapp.com 29 Jul '11

29 Jul '11

Hello! I am trying to set up so I can send request to OTRS via SOAP. I have installet SOAP Lite and the patch http://www.soaplite.com/2003/06/installation_in.html. I did install SOAP Lite using make first. When it was broken I found the patch and installed it via OTRS package manager without deleting anything I already had installed. When checking the configuration using otrs.CheckModules.pl it looks fine. In /etc/apache2/conf.d/otrs.conf following, which I relate to cgi, is defined: ## ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" . . . <Directory "/opt/otrs/bin/cgi-bin/"> AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> ## rpc.pl is indeed located in /opt/otrs/bin/cgi-bin Not that I think it matters but I have defined user-name and password for SOAP in OTRS SysConf. I guess it should be possible to access the rpc.pl file in a browser just to see that I can find it, shouldn't it? This is the link I'm using: http://localhost/otrs/rpc.pl The error message I'm getting from Firefox is "File not found". How can I fix this? Thank you in advance!

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Timing and notification issues when creating tickets via JSON.pl
by Hugh Kelley 19 Jul '11

19 Jul '11

Is anyone using JSON to create tickets? We have some integration code using that handler and I'm seeing the following errors in the log after each new ticket. [Mon Jul 4 15:16:48 2011][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [201107041031615/john.doe ] created (TicketID=12324,Queue=Raw,Priority=3 normal,State=new) [Mon Jul 4 15:16:48 2011][Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][1168] No article found for TicketID 12324! [Mon Jul 4 15:16:48 2011][Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][1168] No article found for TicketID 12324! [Mon Jul 4 15:16:48 2011][Error][Kernel::System::User::GetUserData][150] Need User or UserID! [Mon Jul 4 15:16:48 2011][Error][Kernel::System::User::GetUserData][150] Need User or UserID! [Mon Jul 4 15:16:48 2011][Error][Kernel::System::Ticket::Article::ArticleGet][1646] No such article for TicketID (12324)! [Mon Jul 4 15:16:48 2011][Error][Kernel::System::Queue::GetSystemAddress][165] [Microsoft][SQL Server Native Client 10.0]Invalid character value for cast specification (SQL-22018), SQL: 'SELECT sa.value0, sa.value1 FROM system_address sa, queue sq WHERE sq.id = ? AND sa.id = sq.system_address_id' . . . [Mon Jul 4 15:16:49 2011][Error][Kernel::System::Ticket::HistoryTypeLookup][6695] No TypeID for WebRequestAgent found! [Mon Jul 4 15:16:49 2011][Error][Kernel::System::Ticket::HistoryAdd][6740] Need HistoryTypeID! This came to light because tickets are not generating "raw queue" notifications (emails) to agents. The article view shows one, but it is devoid of article text. My hunch (from reading the log above), is that the new ticket notification logic is firing before the first article can be created. Has anyone else seen this? Hugh

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