October 2012 - dev - OTRS mailing lists

LDAP sysnchronizaion (password)
by Rocco Tocci 08 Oct '12

08 Oct '12

Hi guys, I have integrated authentication and synchronization via LDAP of 'corporate Active Directory. When an agent ,present on LDAP, authenticating via Agent Panel is created on the local DB. I did not understand how password is created on locally agent I thought it was synchronized with the pwd pwd LDAP. Has anyone already had this problem? thanks Rocco

1 0

Customer authentication Backend
by Rocco Tocci 05 Oct '12

05 Oct '12

Hi guys, I have integrated LDAP authentication for Customer, I would like to, if not reach the LDAP server, authenticate the customer on the local of OTRS DB, I did it with the agent defining *$Self-> {AuthModule1} = 'Kernel :: System :: Auth :: DB';* (work) On Customer *$Self-> {Customer :: AuthModule1} = 'Kernel :: System :: DB :: CustomerAuth';* (not work) Any suggestions? -- Rocco Tocci Application Architect Strada Prov. 1 BariModugno n. 4 70123 Bari Italy Tel. +39 0803855483 TBS IT -- Telematic & Biomedical Services Srl a socio unico Sede Legale : Via Giacinto Gallina, 4 -- 34122 Trieste Tel. 040 - 92291 Sede Operativa : Via Francesco Bettini, 13 -- 06034 Foligno Tel. 0742- 32661 C.F., P.IVA e Registro Imprese (TS) : 01165260322 Cap.Soc. € 8.000.000,00 i.v. una società di TBS Group SpA Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie. According to the Italian and international laws in force, we inform you that this message is reserved only for the addressee. If you are not the addressee, please delete it immediately and notify us. Thank you. P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, consider the environment before printing this e-mail.

1 1

OTRS placeholder
by Rocco Tocci 04 Oct '12

04 Oct '12

Hi guys, I would like to read the subject of the first article of the ticket. There is a placeholder in <OTRS_ Ticket _*> or <OTRS_Customer_*> to read it? I need in an automatic notification where I want to bring the subject to the customer's initial ticket Tanks Rocco

1 0

small typo in documentation
by Juan Manuel Clavero Almirón 02 Oct '12

02 Oct '12

Hi all, I've found a small error in admin documentation. I tried to correct in the csv, but I didn't remember I was using anon access. So what should I do: report it here? report it as a bug? publish the diff? Kind regards, Juan Clavero

2 1

Use of word "Last" is confusing. GenericAgent and AgentTicketSearch
by Carlos Rodríguez 01 Oct '12

01 Oct '12

Hi All, By trying to fix a Bug I fall in the same trap as reporters for bugs 7047 and 6975 also fall, lets take a look into GenericAgent filter section for any time related field (e.g. Pending Time): Ticket pending time reached "Last" 01 days(s), this is the default setting and if you just see this (and for my poor English knowledge) this means that the pending time was expired in the last 1 day from NOW, in other words 1 day ago. But wait... there is another option Ticket pending time reached "Before" 01 days(s)….hmm this sounds creasy looks that they are the same: the pending time was expired one day before NOW, in other words 1 day ago. As a developer I normally don't use this features neither for GenericAgent nor TicketSearch, but I'm sure that there are a lot of experienced consulters and users that does and that understand exactly what "Last" means, but was not my case, so I dig into the SQL statement and I found that the SQL query for "Last" has the following line: AND st.until_time >= 1348876961 (from the context I got this statement it means that until_time is equal or greater from 1 day after NOW) WOW so "Last" means After…. well that makes sense if you have the 2 options "Before" and "After" that are opposite, so why do we have the options "Before" and "Last" since in most cases they are not opposite? Do anyone knows any context where "Last" means something in future? Now look at the ticket search screen, other example ticket crete: Ticket Create Time (before/after): "Last" 01 days(s)… same problem but here we have a bit of light in the label Lets look at the code, in both cases looks like: if ( $GetParam{ $Type . 'TimePointStart' } eq 'Before' ) { $GetParam{ $Type . 'TimeOlderMinutes' } = $Time; } else { $GetParam{ $Type . 'TimeNewerMinutes' } = $Time; } Only word "Before" is used and is used correctly…. that is nice and good. So finally my proposal is to Change the word "Last" to "After" at least in otrs 3.2 but I would like to change it also for 3.1 and maybe for 3.0 (the impart in the code logic is 0, since the value is not used explicitly, only "Before", so the change is only at frontend output parts) I think this problem exists since otrs 2.4 and maybe before. This is the root cause of the bugs 7047 and 6975 and maybe others. What do you think? ((enjoy)) Carlos Rodríguez

3 2

Freetext
by Rocco Tocci 01 Oct '12

01 Oct '12

Hi guys, I can not remember how to display a freetext field in the ticket zoom in the right pane (Ticket Information) (OTRS 3.0.10) Thanks Rocco

2 2