December 2012 - dev - OTRS mailing lists

Help for RegExpr
by Rocco Tocci 21 Dec '12

21 Dec '12

Hi guys, I am asking for your help to create a RegExpr , for use in a filter, that extract from the following string *The user "GUIDI ALBERTO" <AGuidi(a)comune.brescia.it> (Aguidi)* the login enclosed in round brackets /*Aguidi*/ or first_name and last_mane /*GUIDI ALBERTO*/ , you can do it? Thank you very much and Merry Christmas to all -- Rocco Tocci Application Architect Strada Prov. 1 BariModugno n. 4 70123 Bari Italy Tel. +39 0803855483 TBS IT -- Telematic & Biomedical Services Srl a socio unico Sede Legale : Via Giacinto Gallina, 4 -- 34122 Trieste Tel. 040 - 92291 Sede Operativa : Via Francesco Bettini, 13 -- 06034 Foligno Tel. 0742- 32661 C.F., P.IVA e Registro Imprese (TS) : 01165260322 Cap.Soc. € 8.000.000,00 i.v. una società di TBS Group SpA Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie. According to the Italian and international laws in force, we inform you that this message is reserved only for the addressee. If you are not the addressee, please delete it immediately and notify us. Thank you. P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, consider the environment before printing this e-mail.

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Next State Mandatory
by Rafa Quiñonero Figuerola 12 Dec '12

12 Dec '12

Hi all! I need the field "Next State" to be mandatory in the Customer zoom screen. How can I achieve that? I've tried to modify the dtl file but that's not the right way. Thanks in advance. -- Rafa Quiñonero Figuerola Tlf: 01577-6805709 rafakorp(a)gmail.com

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lock ticket via generic interface
by Flavio Mattos 03 Dec '12

03 Dec '12

Hi guys! is it possible to lock a ticket using generic interface? If it is how do I do it? Thanks

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Re: [dev] Info in Dashboard
by Juan Manuel Clavero Almirón 02 Dec '12

02 Dec '12

Hi Rocco, I remember a package called something like "My Tickets" that added a dashboard module with exactly that, your tickets... but seems opar.perl-services.de is down, so I can't search it now... maybe if you try later... Kind regards, Juan Clavero -----Mensaje original----- Date: Thu, 29 Nov 2012 17:18:13 +0100 From: Rocco Tocci <rocco.tocci(a)tbsit.com> Subject: [dev] Info in Dashboard To: Development community of OTRS <dev(a)otrs.org> Message-ID: <50B78AC5.9030803(a)tbsit.com> Content-Type: text/plain; charset="iso-8859-15"; Format="flowed" Hi guys, do you know if there are parameters in sysconfig to display on the dashboard, for each list (pending, scaled, new, open), only the "*ticket assigned to me*" and not the ones in "*my queues*" and the "*Total Tickets*" Thanks Rocco

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