July 2013 - dev - OTRS mailing lists

Stability problems with OTRS on Windows
by Rocco Tocci 29 Jul '13

29 Jul '13

Hi guys, I need your help. Use by about 1 year OTRS 3.0.10 on Windows 2003 with Apache/2.2.17 (Win32) mod_perl/2.0.4 Perl/v5.12.2 mod_apreq2-20090110/2.7.1. The daily workload is about 35 Agent connected that insert / process 200 tickets. With increasing workload in the course of these months, are becoming increasingly frequent crashes http.exe (about 20 per day) resulting in system instability (Carp.pm(line 590) call exit)). From the website of OTRS I saw that the new windows then install reads as follows: *The Easiest way to quickly evaluate OTRS is to use Apache on Windows. However, some stability problems may occur, especially on larger environments. For enterprise customers Microsoft IIS Web Server is a good alternative.* The instability is generated by mod_perl on Apache? Someone is in the same situation? Wanting to spend our OTRS 3.0.10 on IIS, you know show me the steps to follow? I thank all those who can help in this work. Rocco -- Rocco Tocci Application Architect Strada Prov. 1 BariModugno n. 4 70123 Bari Italy Tel. +39 0803855483 TBS IT -- Telematic & Biomedical Services Srl a socio unico Sede Legale : Via Giacinto Gallina, 4 -- 34122 Trieste Tel. 040 - 92291 Sede Operativa : Via Francesco Bettini, 13 -- 06034 Foligno Tel. 0742- 32661 C.F., P.IVA e Registro Imprese (TS) : 01165260322 Cap.Soc. € 8.000.000,00 i.v. una società di TBS Group SpA Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie. According to the Italian and international laws in force, we inform you that this message is reserved only for the addressee. If you are not the addressee, please delete it immediately and notify us. Thank you. P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, consider the environment before printing this e-mail.

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Info on perl module
by Rocco Tocci 12 Jul '13

12 Jul '13

Hi guys I'm using OTRS on Windows with MySQL I configure the following in the apache2-perl-startup.pl use Apache :: DBI (); Apache :: DBI-> connect_on_init ('DBI: mysql: otrs', 'otrs', 'otrs'); use DBI (); # Enable this if you use mysql # use DBD :: mysql (); # use Kernel :: System :: DB :: mysql; and everything works. it is necessary to uncomment the 2 lines of Mysql? # use DBD :: mysql (); # use Kernel :: System :: DB :: mysql; thanks -- Rocco Tocci Application Architect Strada Prov. 1 BariModugno n. 4 70123 Bari Italy Tel. +39 0803855483 TBS IT – Telematic & Biomedical Services Srl a socio unico Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste Tel. 040 - 92291 Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno Tel. 0742- 32661 C.F., P.IVA e Registro Imprese (TS) : 01165260322 Cap.Soc. € 8.000.000,00 i.v. una società di TBS Group SpA Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo che questo messaggio è riservato esclusivamente al destinatario. Se esso vi fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a darcene comunicazione. Grazie. According to the Italian and international laws in force, we inform you that this message is reserved only for the addressee. If you are not the addressee, please delete it immediately and notify us. Thank you. P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, consider the environment before printing this e-mail.

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POP email downloading
by McMahon, Mike (HQP) 12 Jul '13

12 Jul '13

All, We are now hooking up our OTRS instance to some exchange inboxes via pop; however, these boxes have been active for many years with tens of thousands of emails in them (we used the - multiple users, one inbox, management technique and are now switching to OTRS). Is there a way in OTRS to hook it up to exchange and not have it snatch up those tens of thousands of historical tickets? We just want to get everything in the last week and then going forward just grab whatever is new since the last time it checked. In looking at the POP3 / IMAP classes it seems there is not, are there any plugins to do this? I already have a good idea of how to implement and build this but rreaaaally want to save on the development time if this plugin already exists :D ? Best Regards, Mike McMahon

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Can an EventModule be used to auto mark system articles as read?
by Bogdan Iosif 03 Jul '13

03 Jul '13

Hi list, Is it possible to write an EventModule that would automatically mark as read system articles (OTRS auto replies, etc.) when such articles are created? /bogdan

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