August 2015 - dev - OTRS mailing lists

Contributing systemd startup file for OTRS 5
by Marc Baudoin 31 Aug '15

31 Aug '15

Hi, I've noticed the OTRS-issued RHEL 7 RPM file for version 5 beta does not contain a startup file for systemd (/usr/lib/systemd/system/otrs.service). I've attached my attempt at it, feel free to include it in the RPM package if you're OK with it (or modify it if it's not good enough). -- Marc Baudoin <mba(a)witbe.net> adjoint du responsable du service opérations Witbe - http://www.witbe.net/fr/

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Contributing otrs.AddCustomerCompany.pl
by Marc Baudoin 27 Aug '15

27 Aug '15

Hi, I noticed there's no otrs.AddCustomerCompany.pl script in /opt/otrs/bin so, as I need it, I decided to write it. Most of the code has been borrowed from otrs.AddCustomerUser.pl. Would the OTRS developpement team consider including it in a future release? -- Marc Baudoin <mba(a)witbe.net> adjoint du responsable du service opérations Witbe - http://www.witbe.net/fr/

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Unlocking tickets of invalid agents
by Moritz Lenz 27 Aug '15

27 Aug '15

Hi all, at my employer, we have a small tool that unlocks all open or stalled tickets from agents that are no longer valid. The idea is not to forget tasks (in the form of tickets) just because an employee left. I want to bring this feature upstream, and my question is: in which form should it be done? I have a few ideas: * A TicketSearch option (AgentValid => 2 or so), and then hook that into GenericAgent * A new console module, Maint::Ticket::UnlockFromInvalidAgent * Put it into the existing Maint::Ticket::InvalidUserCleanup console module. Any opinions on what's best? Cheers, Moritz

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Please update i18n .pot file
by Úr Balázs 26 Aug '15

26 Aug '15

Hi, OTRS 4.0.11 and 5.0.0.beta1 have been released today, but the i18n .pot files are the same both for 4.0.11 and for 5.0.0.beta1 (and even for 4.0.10). There are many missing translations in spite of Hungarian translation of .pot is 100%. Please, update the i18n/otrs/otrs.pot files in order to made translation done for the release of 5.0.0. Regards, Balázs

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