October 2016 - dev - OTRS mailing lists

multiple dynamic field values
by Juan Manuel Clavero Almirón 24 Oct '16

24 Oct '16

Hi all, so I'm thinking of a functionality that would require for a ticket to have several values for the same dynamic field, you can think of it like a 'tag' dynamic field and a ticket would be able to have multiple tags. A quick solution would be to have a string dynamic field with a comma-separated list of values but my dynamic field would be slightly more complex and this wouldn't be a good solution for me. Has anyone tried something similar? Kind regards, Juan Clavero

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Config.pm question
by Finetti, Stefano 18 Oct '16

18 Oct '16

Hi, a simple question (I think). Is it possible to move CustomerCompany configurations that are stored into main Config.pm file into a different file? What I'd like to achieve is a module that adds some option to the Customer Company management in OTRS (for example, type of customer, the erp system they use, and stuff like that. I can easily add this fields in the customer_company table and mapping fields in Config.pm, but this prevents me from creating an installable module, because I can't (or at least, I think I shouldn't) change Config.pm file during the installation of an OTRS module. It would be great to create a - let's say - CustomerCompanyConfig.pm in /Kernel/Config/ or Kernel/Config/Files/ storing details from CustomerCompany, to avoid tampering with Config.pm file. I think this is not possible now, am I wrong? -- *Lynx International Srl* *Stefano Finetti* *http://www.lynx-international.com <http://www.lynx-international.com>* *Lynx International Srl is a part of AXED Group* Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.

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building docker images for integration testing
by Jonathan Sartin 18 Oct '16

18 Oct '16

Hi there, we would like to have docker images of OTRS with a working ticket web service for integration testing the interface between OTRS and OpenNMS Whilst we can build dockerfiles to spin up agents/containers for mariadb and OTRS, we can't easily script the final web installer and webservice import if we need to use the web installer. Is there a way that we can run these from the command line rather than the web browser? This would really help with integration testing. We'd like to know every time the OpenNMS/OTRS integration breaks without needing to wait for a user of OpenNMS and OTRS together to tell us. Thanks in advance ... Jonathan.

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