April 2016 - dev - OTRS mailing lists

Config.pm question
by Finetti, Stefano 18 Oct '16

18 Oct '16

Hi, a simple question (I think). Is it possible to move CustomerCompany configurations that are stored into main Config.pm file into a different file? What I'd like to achieve is a module that adds some option to the Customer Company management in OTRS (for example, type of customer, the erp system they use, and stuff like that. I can easily add this fields in the customer_company table and mapping fields in Config.pm, but this prevents me from creating an installable module, because I can't (or at least, I think I shouldn't) change Config.pm file during the installation of an OTRS module. It would be great to create a - let's say - CustomerCompanyConfig.pm in /Kernel/Config/ or Kernel/Config/Files/ storing details from CustomerCompany, to avoid tampering with Config.pm file. I think this is not possible now, am I wrong? -- *Lynx International Srl* *Stefano Finetti* *http://www.lynx-international.com <http://www.lynx-international.com>* *Lynx International Srl is a part of AXED Group* Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.

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Re: [dev] weird problem with INC in GenericInterface modules
by Vorländer, Martin 25 Apr '16

25 Apr '16

Hi all, or even $ perl -I/opt/otrs -I/opt/otrs/Kernel/cpan-lib -I/opt/otrs/Custom ... cu, Martin i. A. Martin Vorländer Software-Entwicklung PDV-Systeme GmbH Dörntener Straße 2 A DE-38644 Goslar Tel +49 (0) 5321 3703-33 Fax +49 (0) 5321 8924 E-Mail MV(a)pdv-systeme.de www.pdv-systeme.de Geschäftsführer: Christian Daniel, Andree Plumeier, Amtsgericht Braunschweig HRB 110209 Unsere Allgemeinen Geschäftsbedingungen finden Sie unter: www.pdv-systeme.de/agbs/ Hinweis: Diese E-Mail ist vertraulich. Wenn Sie nicht der vorgesehene Empfänger sind, verwenden Sie bitte keine Inhalte dieser E-Mail und leiten Sie diese auch nicht weiter. Wenn Sie fälschlicherweise diese E-Mail bekommen haben, informieren Sie uns bitte umgehend und löschen dieses Dokument. > -----Ursprüngliche Nachricht----- > Von: dev-bounces(a)otrs.org [mailto:dev-bounces@otrs.org] Im Auftrag von > Martin Gruner > Gesendet: Montag, 25. April 2016 15:26 > An: Development community of OTRS <dev(a)otrs.org> > Betreff: Re: [dev] weird problem with INC in GenericInterface modules > > Hello Juan, > > if you do it like this on the command line you should consider using > > perl -I/opt/otrs -I/opt/otrs/Kernel/cpan-lib ... > > Best regards, > > Martin Gruner > Team Lead R&D > > OTRS AG > Bahnhofplatz 1a > 94315 Straubing > > T: +49 (0)6172 681988 0 > F: +49 (0)9421 56818 18 > I: www.otrs.com/ > > Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: > DE256610065 > Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann > (Vorsitzender), Christopher Kuhn, Sabine Riedel > > Mobile Kommunikation und transparente Prozesse - Mit der OTRS Business > Solution™ Managed 5 schnell und ohne eigene IT-Ressourcen starten - Jetzt > neue Features entdecken und bestellen https://www.otrs.com/neu-in-otrs- > business-solution-5-mobile-kommunikation-transparente- > prozesse/?lang=de > > > Am 25.04.2016 um 14:31 schrieb Juan Manuel Clavero Almirón > <juanm.clavero(a)ibsalut.es>: > > > > Hi all, > > I’m having a weird problem with INC when I try to compile a > GenericInterface module. > > > > I have to make an Invoker and I’ve been playing with the Test invoker. > OTRS gave errors and I tried to compile with perl and gives the following > error. > > > > $ perl -I /opt/otrs/ -c > > /opt/otrs/Kernel/GenericInterface/Invoker/Test/Test.pm > > Can't locate IO/Interactive.pm in @INC (you may need to install the > IO::Interactive module) (@INC contains: > /opt/otrs/Kernel/GenericInterface/Invoker/Custom/opt/otrs/Kernel/Generi > cInterface/Invoker/Kernel/cpan- > lib/opt/otrs/Kernel/GenericInterface/Invoker /opt/otrs/ /etc/perl > /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 > /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 > /usr/local/lib/site_perl .) at /opt/otrs/Kernel/System/Encode.pm line 16. > > > > But when I use the same command to compile any other module, > everything works as expected. > > > > $ perl -I /opt/otrs/ -c /opt/otrs/Kernel/System/Ticket.pm > > /opt/otrs/Kernel/System/Ticket.pm syntax OK > > > > The problem is that, when I try to compile the GenericInterface module, it > joins the ‘Kernel/cpan-lib’ with the previous folder and results in a non- > existing folder (/opt/otrs/Kernel/GenericInterface/Invoker/Kernel/cpan-lib). > Should I report this as a bug or do you think it is a problem with my > installation? > > > > Kind regards, > > Juan Clavero > > > > _______________________________________________ > > OTRS mailing list: dev - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/dev > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

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weird problem with INC in GenericInterface modules
by Juan Manuel Clavero Almirón 25 Apr '16

25 Apr '16

Hi all, I'm having a weird problem with INC when I try to compile a GenericInterface module. I have to make an Invoker and I've been playing with the Test invoker. OTRS gave errors and I tried to compile with perl and gives the following error. $ perl -I /opt/otrs/ -c /opt/otrs/Kernel/GenericInterface/Invoker/Test/Test.pm Can't locate IO/Interactive.pm in @INC (you may need to install the IO::Interactive module) (@INC contains: /opt/otrs/Kernel/GenericInterface/Invoker/Custom /opt/otrs/Kernel/GenericInterface/Invoker/Kernel/cpan-lib /opt/otrs/Kernel/GenericInterface/Invoker /opt/otrs/ /etc/perl /usr/local/lib/perl/5.18.2 /usr/local/share/perl/5.18.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.18 /usr/share/perl/5.18 /usr/local/lib/site_perl .) at /opt/otrs/Kernel/System/Encode.pm line 16. But when I use the same command to compile any other module, everything works as expected. $ perl -I /opt/otrs/ -c /opt/otrs/Kernel/System/Ticket.pm /opt/otrs/Kernel/System/Ticket.pm syntax OK The problem is that, when I try to compile the GenericInterface module, it joins the 'Kernel/cpan-lib' with the previous folder and results in a non-existing folder (/opt/otrs/Kernel/GenericInterface/Invoker/Kernel/cpan-lib). Should I report this as a bug or do you think it is a problem with my installation? Kind regards, Juan Clavero

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OTRS: using SHA-256 algorithm for IMAPS sessions
by Maxim Usachev 21 Apr '16

21 Apr '16

Hi. We are using OTRS, which receive mail through external mail provider via IMAPS. Mail provider is going to stop supporting mail clients which use unsafe SHA-1 signing algorithm. To continue using this mail provider we must be sure that our OTRS uses exactly SHA-256 algorithm to sign certificates during IMAPS session. How could I check, what signing algorithm is used for IMAPS? Where can i find configs for this? OTRS: 4.0.13 OS: CentOS 7.1

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