July 2016 - dev - OTRS mailing lists

Config.pm question
by Finetti, Stefano 18 Oct '16

18 Oct '16

Hi, a simple question (I think). Is it possible to move CustomerCompany configurations that are stored into main Config.pm file into a different file? What I'd like to achieve is a module that adds some option to the Customer Company management in OTRS (for example, type of customer, the erp system they use, and stuff like that. I can easily add this fields in the customer_company table and mapping fields in Config.pm, but this prevents me from creating an installable module, because I can't (or at least, I think I shouldn't) change Config.pm file during the installation of an OTRS module. It would be great to create a - let's say - CustomerCompanyConfig.pm in /Kernel/Config/ or Kernel/Config/Files/ storing details from CustomerCompany, to avoid tampering with Config.pm file. I think this is not possible now, am I wrong? -- *Lynx International Srl* *Stefano Finetti* *http://www.lynx-international.com <http://www.lynx-international.com>* *Lynx International Srl is a part of AXED Group* Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina -- This e-mail and any files transmitted contain documentation which is highly confidential and intended solely for the use of the individual or entity to whom they are addressed. All written data and other information in the documentation is and shall remain the property of the disclosing party. If you are not the intended recipient you are hereby formally notified that any disclosure, dissemination, forwarding, storing, copying or use of any of the information is strictly prohibited and will be legally pursued. If you received this in error, please contact the sender and destroy the documentation including deletion of the same from any computer. Thank you.

3 4

event to create asynchronous task
by Juan Manuel Clavero Almirón 25 Jul '16

25 Jul '16

Hi all, I have an event module that takes too much time so the user response time is ridiculous. I was thinking of creating a new asynchronous task from the event and then run the actions on the background. I've been reading the OTRS 5.0 dev manual : it refers to the task handler and shows a test module located in Kernel/Scheduler/TaskHandler/Test.pm, but my OTRS install doesn't have any Scheduler folder. The admin manual refers to the OTRS Daemon, new feature in OTRS 5, and I've located some modules in the System folder, but I cannot find any document on how to create a new process for the daemon. Can anybody refer to some guide or explain how to register a new asynchronous task? Kind regards, Juan Clavero

3 2

event to create asynchronous task
by Juan Manuel Clavero Almirón 25 Jul '16

25 Jul '16

Hi all, I have an event module that takes too much time so the user response time is ridiculous. I was thinking of creating a new asynchronous task from the event and then run the actions on the background. I've been reading the OTRS 5.0 dev manual : it refers to the task handler and shows a test module located in Kernel/Scheduler/TaskHandler/Test.pm, but my OTRS install doesn't have any Scheduler folder. The admin manual refers to the OTRS Daemon, new feature in OTRS 5, and I've located some modules in the System folder, but I cannot find any document on how to create a new process for the daemon. Can anybody refer to some guide or explain how to register a new asynchronous task? Kind regards, Juan Clavero

1 0